Safeco Customer Service

User Reviews, Ratings and Comments



Safeco customer service is ranked #621 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 27.67 out of a possible 200 based upon 15 ratings. This score rates Safeco customer service and customer support as Terrible.

NEGATIVE Comments

14 Negative Comments out of 15 Total Comments is 93.33%.

POSITIVE Comments

1 Positive Comment out of 15 Total Comments is 6.67%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Safeco

    Customer Service Scoreboard

    • 27.67 Overall Rating
      (out of 200 possible)
    • 14 negative comments (93.33%)
    • 1 positive comments (6.67%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.0 Issue Resolution
    • 2.6 Reachability
    • 1.0 Cancellation
    • 2.8 Friendliness
    • 2.1 Product Knowledge

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Posted by Anonymous


My car was damaged 10/19 and here it is 11/16 and I have not herd a word from Safeco as to what is going to be done about my damage car. I'm driving around with broken wheels and bubbled tires and no one will get back with me to let me know what or when I'll get my car fixed. I am not a Safeco customer, the person who hit me was.

Heres the claim Maybe you can get me some info

Thank you

Charles Perkins

Posted by Unhappy consumer


I purchased a vehicle oct 2015 and your safeco agent failed to add this to my policy. After an accident they informed me that I didn't have insurance. They would not pay for damages but I still had to back pay to oct 2015... Not a good way to do business. I will be removing my 4 vehicles and home insurance to a company that can follow through with accurate service... Very very upset with safeco, will make sure to share my experience with all.

Posted by Anonymous


I work in the industry and had an at fault accident. Today I called and couldn't get a live person. I tried 4 different adjusters all straight to VM. Even when I tried to press 0 it just went back to VM. I called back to your customer service depart. She was very nice but couldn't help me but said she would try to get me to a live person. She tried for 15 minutes including instant messages to people. For 15 she apologized about not being able to help me. I HAVE NEVER HAD SUCH POOR CUSTOMER SERVICE AND WILL BE SURE TO TELL ANYONE THAT WILL LISTEN! Since I work in the industry I know how busy it gets and don't usually get upset. However it is pathetique that in an entire company not one person could take a call. I looked up the company rating on yelp and couldn't believe that you got 2 out of 5. You don't deserve 1. I thought that your company didn't answer phone calls from other insurance companies but now I know you don't discriminate. The service is awful no matter who you are!

Posted by Anonymous


I got hit on April 25th by a Safeco insured. I have been trying since then to reach the adjustor they gave me. This insurance is horrible!!

Posted by TheClassicVlasic


yes I agree this company is crap concidering I payed 152.00 my first yea my second year I payed 164.00 and now I'm at like 170.00 and that's because they raise their rates and added a 5dollar service fee to "Process my paperless bill"? what in the what/.... makes no sense I thought companies were supposed to lower your rate if you never been in an accident ever or had tickets and pay ontime or early??? I guess they got their sh*t a** backwards the way I see it . BUT I MIGHT BE BLIND WHO KNOWS .. PFFFT. AND THEY SAY BUT SIR BLAH BLAH BLAH ITS CHEAPER BLAH " WELL BLAH THIS AND THAT BECASUE YOU LOST A CUSTOMER/. YOU CAN GO BLOW SOMEONE ELSES "O" RING OUT THEIR BUT NOT MINE.

Posted by TheClassicVlasic


yes I agree this company is crap concidering I payed 152.00 my first yea my second year I payed 164.00 and now I'm at like 170.00 and that's because they raise their rates and added a 5dollar service fee to "Process my paperless bill"? what in the what/.... makes no sense I thought companies were supposed to lower your rate if you never been in an accident ever or had tickets and pay ontime or early??? I guess they got their backwards the way I see it

Posted by Anonymous


Horrible Insurance took 2 weeks to get a rental car and a month after the incident I still don't know anything. They never answer the phone you left a message and send emails they call you back once when you can't come to the phone and when you call back all you get is a message

Posted by Anonymous


This is the worst insurance company ever. The way they handle business is ridiculous!

Posted by Raf


The Customer Service works very bad: I called 4 times and ask to send me an other adjuster but never had any answers. The first adjuster when seen the wet spot on the my master bedroom ceiling after the big heals told me: 'Just paint and forgot!" The roof is bad a half of the duplex has submitted to replace it but Safeco sent me a letter: 'We're unable to pay you because the deductible is $2000". How to fix a half of the Building? SAFECO is know; they are liked to charge money only!

Posted by Anonymous


I don't like the fact that when I start out with a cheater Policy then I get my policy next bill it's expensive and unreasonable. And very unfair. And I'm not satisfied with your service. The customer service is horrible disrespectful people on the phone center.

Posted by Anonymous


bad number for customer service, very hard to reach a live person.

Posted by birdieputts


After cancelling our Safeco Ins. (which had been pd. in full) they sent us an "After the fact chg." It is like the company/agent is trying to scrape what they can out of an individual. We had been with this agent for many many many years and with Safeco since 1975, with very very very few claims. BEWARE before signing up with this company!!!

Posted by Jim


What customer service? Filed claim on Dec 22 2011 as of April 12 2012 still have not had a sewer back-up in house corrected. Good luck on your next claim. Also why go through the process of getting bids for the job when you tell the contractor what you our going to pay for the claim. Claims adjustor told me what you would pay on the claim and the contractor cut his bid by $7000 dollars on a $14000 bid. So I should except it, would you Jim

Posted by Anonymous


Very unprofessional and impossible to reach on a customer service level. Complete and utter crooks. I was billed incorrectly AND never provided proof of my insurance.

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Posted by SKW


Someone hit our car in a parking lot and fled the scene. From the moment we contacted Safeco to file our claim we were treated almost like royalty. They took care of absolutely everything needed to get our car repaired and we were pleased with the entire experience.

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Customer Service
800-332-3226

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