Saab Customer Service

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NEGATIVE Comments

2 Negative Comments out of 3 Total Comments is 66.67%.

POSITIVE Comments

1 Positive Comment out of 3 Total Comments is 33.33%.

Issue Resolution

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Product Knowledge

There are currently not enough comments for Saab to qualify for a rating. Listings must have at least 5 comments before a rating will be calculated.

  • Saab

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 2 negative comments (66.67%)
    • 1 positive comments (33.33%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 10.0 Issue Resolution
    • 7.0 Reachability
    • 0.0 Cancellation
    • 10.0 Friendliness
    • 10.0 Product Knowledge

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Posted by lktotravel


My seat belt problem was and is not with the drivers belt, but with the back left passenger belt.. Even though the belt was very seldom used, the problem was as stated, the automatic tension is not working .I asked Saab if would replace the defective one and they refused. So for many years, I have not been able to have anyone use that seat. They replaced the drivers belt even though there was nothing wrong with it.

Posted by Anonymous


Phone number is no longer in service

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Posted by Golden E


Schoneville Saab, Glasgow. Just returned from having my 9.3 serviced and MOT'd - what a difference from other dealerships! The owner, Ken Schoneville, and his team certainly know their Saab's, and the attention to detail is impressive. The professional greeting at reception, the clarity of what's on offer and the consultation between agent and customer before work is authorised symbolises everything a good dealership should offer. This agent raises the bar when it comes to personal and professional customer service - the leading regional Saab agent in my opinion!

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