SBC Customer Service

User Reviews, Ratings and Comments

SBC customer service is ranked #815 out of the 946 companies that have a rating with an overall score of 21.96 out of a possible 200 based upon 18 ratings. This score rates SBC customer service and customer support as Terrible.


17 Negative Comments out of 18 Total Comments is 94.44%.


1 Positive Comment out of 18 Total Comments is 5.56%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • SBC

    Customer Service Scoreboard

    • 21.96 Overall Rating
      (out of 200 possible)
    • 17 negative comments (94.44%)
    • 1 positive comments (5.56%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.2 Issue Resolution
    • 1.4 Reachability
    • 2.0 Cancellation
    • 2.6 Friendliness
    • 1.0 Product Knowledge

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Posted by Hunting

claims to have a rental agency under had listings and access for Casablanca resorts. Made booking with contracts and they are all fake. Yet person lives close to Ft.Lauderdale. I am finding out more about this person who lives in Pompano Beach. He is screwed when I catch him. You see I just paid a friend half the price you charged me to get me your details from the pompano Beach pd. Just so by tomorrow I will have your

Posted by Anonymous

For the second day in a row from two different numbers, someone who won't give their name, and whose numbers are with this company has sent me harassing texts implying they have nude pictures of me. I can say for certain that I have never sent a nude picture of myself to anyone, and I'm not scared, but I am getting angry that I keep getting woke up for this crap.

Posted by s

I received a scam call from this today and it was a recording claiming to be a car warrentee company

With the help of free lookup services, you can always get the detailed info with certain limitations. There are several lookup services that provide address. With paid services, you can certainly access more info about the user. You can always get up-to-date info in their database. They have dated info about the caller who was calling you.

440-252-9076number is a United States number and it's number county is Cuyahoga, state Ohioand operator is Sbc Internet Servicesand type is Landline

State Ohio

County Cuyahoga

Primary City Cleveland, OH

Company Sbc Internet Services

Usage Landline please investigate this matter there are a lot of complaints on line tied in with thr #

Posted by Anonymous

Last night I changed my phone from I5 phone to I7. I have been with you company for over 20 years. Last night when the Verizon people tried to load my email on to the new phone it ask for questions that I set up using over 20 years ago, hence I could not remember all the answers. We tried to call your customer service and 1 person said we had to pay to get access another stated that they could only send it to me by snail mail. I have have been with your company for way to long to be treated like this. My phone and Internet is also with you company. Do I need to change companies so I can get better service. As it is right now I can not get my emails on my new phone.

Posted by Anonymous

This is the worse service I have ever had. Since you are ATT I cannot find my e-mails or contact list for SBCGLOBAL.NET. i AM THINKING OF TOTALLY CANCELLIN MY SERVICE.


Posted by Anonymous

Dear Southwester Bell,

I would like to know about the phone service that I have... I have not used your customer service in a long time EXCEPT FOR OUT PHONE CALLS but I am paying heavily for something and I want to know just exactly, a total list in writing or by email of what I am paying SO MUCH for PLEASE.


Paul and Delta Sawyer


2 which is not on this bill, but I pay heavily for this one too,..

PLEASE HELP ME...I also have profound hear loss and cripple.... so I need a lot of help.

Posted by Anonymous

Your customer with the phone number is making threatening scam phone calls. A recording of a male voice states my social security number and says that they are going to get in touch with my employer to file a garnishment against my wages and that I should call them. There are many complaints online about receiving this exact threatening call. Stop your customer from make these calls. I am going to file a complaint with the Federal Government.

Posted by [email protected]

My Name Is Blanche I Have Had Internet Service With You A Long Time. I Am A Director For Creve Couer Fire Protection District. Has Blocked Internet Service With Ccfpd. Please Unblock So That They Can Send Me E Mail. It Is Extremely Important That I Get Communication From Them. They Have Also Blecked Harry Baider Who Is Also A Director. We Have Three Directors On The Board, So This Is Stopping Us From Doing Important Business. Please Contact Me Asap.

Posted by Anonymous


I am looking for an e-mail address of the person in charge of the SBC buildings ( huts) that is located in Etna, Ohio, If you can help in anyway please let me know. The building is empty and running down very badly. I would like to know if they would be interested in selling the property.

Austin Callicoat

Posted by chiquita_g

I have no idea who to contact. I am Sarah Grubb. Someone with the has been piggy backing off my life, and I don't know what to do. I would like this individual to be removed. I did a search of my name and found it. It is also attached to my physical and mailing address. I did not request or order sbcglobal service. Please contact me so I can prove my identity, and remove theirs.

Posted by jetrue

Please Please I need your help, I cannot get into my account which has my resume and various other important emails, I do not remember the important questions as what was my first pet? Now I may have put my fathers dog, then I got my own dog and horse at the same time, then when I went to college I got my own dog, who knows which one would have came to mind the day so long ago when I opened my account? Also with what country would you like to visit, several come to mind none more than the other... Jetrue

Posted by Upset with SBC Global

My website is down as well, and we are loosing business as a result. We are a small company, and we can't even host our website through a different hosting company because they have our URL, and we can't get it back without talking to someone there apparently. Needless to say I will never use any Comcast product ever again. They can go to (insert profanity here) for all I care.

Posted by calipygio

What the hell is the MATTER wth ATT and SBCglobal? ATT has been my Internet provider for more than 5 years and I've had a package deal with them for more than a year after I decided to get TV and phone service too. Then, about a week ago, I stopped getting email at my SBCglobal email address. I sent myself some email from my Yahoo email address and received a response notice that my SBCglobal account had been either closed or suspended. So I called ATT and neither the person I spoke to initially, nor her supervisor could find a way to help me. So, even though my bill had been paid, I now apparently have lost all my stored email at SBCglobal. And from what I can see, quite a few other ATT customers are having this same problem. I will never do business with this company again.

Posted by Anonymous

Worst service ever. Called, took forever with their automated system/operator. Got transferred and hung up on. What a lame company.

Posted by Anonymous

I never use my SBC email nor did I remember any of my information except my email, phone number, and address.
The customer service people in India couldn't even help me after going up 2 levels in supervisors.

Posted by Anonymous

After waiting for a live person-they hung up on me mid sentence. Just plain ugly customer service

Posted by Anonymous

SBC is the worst company ever when it comes to customer svc

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Posted by Anonymous

Customer service rep Melody (MM138V) was extremely helpful! After days of trying to get a problem resolved, she is the only one the provided real service.

Besides the above person, service from ATT is beyond horrible.

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