Ryobi Customer Service

User Reviews, Ratings and Comments



Ryobi customer service is ranked #378 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 35.47 out of a possible 200 based upon 233 ratings. This score rates Ryobi customer service and customer support as Disappointing.

NEGATIVE Comments

217 Negative Comments out of 233 Total Comments is 93.13%.

POSITIVE Comments

16 Positive Comments out of 233 Total Comments is 6.87%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Ryobi

    Customer Service Scoreboard

    • 35.47 Overall Rating
      (out of 200 possible)
    • 217 negative comments (93.13%)
    • 16 positive comments (6.87%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.0 Issue Resolution
    • 3.4 Reachability
    • 2.3 Cancellation
    • 3.5 Friendliness
    • 3.1 Product Knowledge

Add your review!

Posted by Anonymous


I just called the customer service department because I was having trouble registering my trimmer/edger on line and the rep was so, so rude and unhelpful that I hung up on her. She then actually called me right back using such a professional tone and manner that at first I thought it was someone else from Ryobi. She said that somehow got disconnected to which I replied "no, we didn't get disconnected I hung on up you." Seriously, it was one of the worst customer service experiences ever - I know good/excellent customer service because I worked it for 30 years. I know when someone is blowing me off, when they are being just unhelpful, impolite and nasty - she was and honestly I will think twice before ever buying a Ryobi product again.

Posted by Anonymous


Wow! Ryobi. You have a real customer service problem. Almost a complaint a day. Well, hereâs another one. For several months now we have been trying to get our blower replaced which only worked one time. Like all the other customers, we were told that someone would get back to us. Never happened. So at this point, I feel that our only recourse will be take to social media to recommend that Ryobi never, ever be purchased.
In the aftermath, if you feel you would like to make this right, I can reached at [email protected] Thatâs right...Iâm a business.

Posted by fredmhjr


I've been trying to report issues with your website. No one at Ryobi customer service is willing to help. Today Laurna insisted it was my problem, she would not even listen to me. I did work with someone on last Friday who was able to replicate the 4 or 5 Ryobi web site issues. I was told someone would call me back first thing Monday, it's now Tuesday and nothing. Each time I call and ask to speak to a supervisor I'm told there are no supervisors.
I'm trying to register a product and it's very frustrating when you web site does not work and the customer support people like Laurna refuses to understand that the Ryobi web site has many defects.

Posted by Anonymous


I purchased a Ryobi set 18v n extra battery n two batteries took a _____ after war over this is the last time I purchased Ryobi ____your stuff went to _____ n I can return it cuz war over

Posted by REN


Ryobi Customer Service Denied My Warantee Repair Because I Lost The Sales Receipt. I Am Now Left With A 4 Pound Hunk Of Useless Plastic. I Will Never Buy Another Ryobi Tool And Will Spread The Word How Bad These People Are.

Posted by Ryobi mad


Have always been a Ryobi user and loved my tools! Then I made the big mistake of buying the 20â brushless push lawnmower!
After one year and a few days the thing started melting batteries! Having the regular warranty and the extended one I figured no problem this will be an easy fix! One week later, many calls and on hold forever and not to mention Home Depot clueless the machine has not gone anywhere or looked at! So now as I watch my lawn grow and with that more ticks I am nowhere! They have to send it to Indiana for no one around here services it . So now there is no idea how long it will take to get it back! Meantime they did make an offer to buy another and they will take $100 off! Well Ryobi shame on you! You just lost a faithful long time customer and as for Home Depot your excuse of understaffed and underpayed does not work for me! Not very professional! Very upset and very tired of dealing with Ryobi and Home Depot! If your going to sell it make sure you can fix it!

Posted by Dwayne


Had to go through the waste of time routine to replace my battery which was only 11 months old. Finally got to the guy who said that the 2.6 battery should be changed to the 5 amp battery because i was using multiple tools and had two different battery types. After 3 weeks i called asking when the battery was shipped - only to find that the order did not go through because they put the wrong part number on the request. A week later i was told that they fixed it and that i should be getting the battery soon. Well on week 5 i got the battery but it was the 2.6 amp battery not the 5 amp battery. when I call back the rep to explain the issue they are now claiming that they would never say that i could get the 5amp battery and that i should keep the 2.6 amp battery. to boot she said that she was noting on my profile that i was told about it and that if i called back again (i still have 4 years of warranty) i would be subjected to additional review in case i used the battery on the wrong product. Wow - where did they get these people from??

Posted by CHRIS


Thank you for not bothering to answer my enquiry re one of your strimmers, I will not buy another ryobi product! Terrible service and bad manners!

Posted by Geremia


Ryobi's customer service sucks. I bought a power tool for $117. It has a 3 year warranty. I've had it for 23 months and only used the tool 6 times. It's broken. Customer service says to take it to a service center. Closest one is nearly 110 miles round trip (not to mention the bridge tolls and gas). Two trips equals 220 miles + $30 in bridge tolls. They could care less. Money in their pocket to have their rep tell me basically "take it or leave it." No more Ryobi tools for me. Terrible customer service.

Posted by Graham Bailey


Hi, my name is Graham Bailey, I have been trying to get a part for my wet and dry vac model number EWD-1245TA
The part number is 21 the sponge seal
I have tried loads of places and everyone says they canât help or they donât have it.
Please can you help
Regards Graham

Posted by 123456


They are rude, they transfer you without letting you know. When they ask you question and you don't respond with the answer they are looking for they get mad and talk back in a rude way. Very bad customer services, they need to be more polite with customers.

Posted by Anonymous


After discussion with a Ryobi representative I purchased a Ryobi vaccume, blower and mulcher from Bunnings Midland. The model is a RBV24ON. I explained to the rep that I had a 5 acre bush property not a surburan block and wanted something that I could use to vaccume the leaves up. He assured me this make and model would do the job I required. When I began vacceming the leaves the Ryobi also sucked up dirt. I moved the vaccume further from the ground then it doesnt suck up the leaves. After 20 minutes I was covered in dust from head to toe and had only managed to do a very small area. I am therefore bitterly disappointed as it is clear to me the rep was not honest with me. This appliance isnt appropriate for my block as I was told it would be. I feel mislead and would not have purchased it if I knew it wouldnt do the job. I am now $249 out of pocket and have an appliance that is covered in dust and totally useless to me. I feel lied too and totally ripped off. Debbie Gilchrist

Posted by Vernon


Extremely bad service drill has 2 year guarantee trouble after 4 months after giving it second time to ryobi was told to pay for repairs and couldn't get answers to why l must pay for repairs promised to call me 3 times after 2 weeks still no response.

Posted by Anonymous


Purchased a Rybinsk pole saw last week, saw works fine however the battery when fully charged lasts only approx 5 milutes, then dies. What gives?

Posted by Anonymous


Was given a new hedger petrol from bunnings lasted 3 pulls no warranty because it was give to me as a gift No recipe taken back to bunnning who only sell this brand, to be told this is not a good brand should have bought a better brand I have compresser hand tools tile cutters lawn mover saws all from ryobi my hedger is costing me $100 to get fixed by s company that said it was not tightened properly to start with . I beiiver I have bought over $6000.00 of there products will be tell all my friends that this has happened regards Bob

Posted by the hazz


ryobi gas pack blower 1.5 yrs old. in the shop under ryobi warranty (3yrs). waited 9 wks for ryobi to supply parts needed to repair. had blower for 2 wks. it is broken again.called ryobi. they said to do the process all over again. (wtf) I said I want it replaced. they said it can not be done. I am done with ryobi for life. I dont care if they sold their products for $2.00. What good is it if its always broken down. The warranty is a total joke. I am now told by repair shops to stay away from ryobi. the representatives are of no help at all. this company has gone down hill. never ever ever ever again will I buy any of their products. buyer b ware!!!!!!!!!!!!!!!11

Posted by Chris


The customer service lady was rude and told me she couldnt let me talk to somebody else no help at all the ryobi radio I got fell off a bucket and doesnt work she said thats not normal wear and tear you decide

Posted by John sanders


I am not happy with a blower a brought the blower is fine the problem is the battery 40v

Posted by Anonymous


Last spring I purchased a grass trimmer from Home Depot & the string trimmer part # P2006A spool cap tabs broke AC14HC.I went back to Home Depot to replace the part & was told that this was under a warranty. I called the number they provided me with 1-800-525-2579 on Oct. 12 & spoke with customer service, a woman, & she assured me that the part was to be shipped out that day & would be received in 10-14 days. This agent was not pleasant & had an attitude she said to me "I will do this this once" (not good customer relations) Here it is Oct. 26, still no part! I called again to find out where it was, got another person who looked it up, SHE NEVER SENT IT, now the representative I spoke to today says he will send one out & again it will be another 2 weeks before I receive it & apologized for the previous woman's behavior. This is unacceptable customer service!

Posted by David Hendry


Terrible service from Ryobi. My leaf blower went to pieces in August and still no replacement here at the end of October despite weekly calls. No, they are not "reachable" because they distance themselves from the customer by using a call center. So, I won't take it out on the poor wage slaves at the call centers, but Ryobi justly deserves that "TERRIBLE" rating for customer service. Terrible.

Posted by Tom W


Ryobi BP42 blower - never ever buy one. I've had it one year - 4 times in the shop because it would not start. Paid over $280 to have it fixed. Pulled the starter 239 times today and will not start. This will be the 5th time in the shop this year.

Posted by nomoreryobi


My Ryobi electric blower was recalled. They gave me a date 2 weeks in advance to leave it on my front step for pickup. THat was the first 2 weeks. It was never picked up so they sent me a label for fed X - I dont have a fed X depot ner me so I drove it over which was about an hour round trip. Not too bad. They received the blower in a couple days. I called today - 3 weeks after tracking shows they received it, and they said it will take 8 weeks to receive a replacement blower. It is rediculous that they are taking close to 3 months (including pickup delay)to replace a product that was recalled due to a safety hazard ( the blower fan can explode and impale you)
First and last ryobi product for me.

Posted by Renegp


I have a weed eater head, green cover with less than 5 hrs of use and now does want to start...this the 3rd head I buy and my last...your products really suck...only reason I buy them is because I felt for you market in and bought a bunch of adapters...going to post it in Google, Facebook, better business bureau...and every bulletin board I can find

Posted by Never again


Almost brand new rechargeable drill (used twice) going for free to any loser out there!
Used this piece of junk twice, recharged the battery, and battery failed!
I will never buy a Ryobi product again. The after sales service consistes of a shrug of the shoulders and "we have no stock!"

Posted by [email protected]


Ryobi Tec 4 Electric Drill/ Screw Driver I Have Purchased 6 Ryobi Products And For The Most Part I Have Been Pleased. Warranties Are For 1 Year I Realize That. I Do Not Think Any One Buying Ryobi Products Expects Them To Fall Apart In The Warranty Period Nor If Taken Care Properly For Years !
The Drill Driver Still Functions The Battery Is Fine The Rubber They Used For The Handle And Power Trigger Are Rubber ( Evidently Defective Rubber ) As The Rubber Is Pealing And Flaking Off In Sheets.
I Called Ryobi Very Very Disappointing.
Call 1 The Operator Said It Is Out Of Warranty, I Asked To Talk To A Supervisor And Was Told He Was Not There Left A Message, No Call Back,
Call 2 Called Again Was Told Supervisor Was Out To Lunch, Ryobi Is A Big Company ??? They Have (1) Supervisor ?
Any How Left Another Message. No Call Back.
It Is Not A Big Deal It Is A 45.00 Drill/ Driver. I Can Buy The Same Items At Harbor Freight And Have Less Problems And Pay Less Money.
I Explained To Ryobi They Could Send Me Replacement Rubber And I Would Install It Or Replace The Drill (( Or Lose A Customer Who Has Been Loyal 6 Tools Worth ))
** They Choose The Latter **
Went To Harbor Freight + Purchased A Replacement. See Ya Ryobi

Add your review!

Posted by Anonymous


The customer service for Ryobi is the best ever I recieved .That alone make buying there product well worth it..

Posted by Anonymous


I absolutely appreciate the no hassle return I got! I was expecting to have to put up a fight to get new batteries for my lawn mower and weeded but instead I got amazing customer service and speedy return for these batteries! Customer for life thank you

Posted by Geo2013


bought edger, battery worked once and would not recharge. called and after running a test they are sending a new one to replace it.

Posted by D Edwards


After reading reviews I was expecting the worse but was pleasantly surprised by Ryobi customer service. I found that 3 of my 6 batteries were no longer working right after less then a year.

I contacted Ryobi, the Rep was very helpful (american too, quite unusual these days). She took all my information and told me replacements would be sent in 7-10 days, they didn't even need the old batteries sent back.

Now 7 days later I received 3 new looking (probably re-manufactured) p108 4ah batteries. 2 of the 3 that were not working were p107 1.5a.

Sorry to hear that so many have had so many problems with Ryobi customer service but my experience couldn't have been bettter. Just hope they do something about their battteries as they seem to have problems and this shouldn't have happened in the first place.

Posted by DKeith45


Not exactly Ryobi customer service, as the tool in question was still under its 90 day no fault guarantee. I took it back to Home Depot instead.

I'd purchased the small power inflator at Home Depot in June for $20. Reason because one of my cars tires has a slow leak, and needs 20 pounds or so of air added every few days. Instead of fixing the tire, I thought it would be a good chance to test out this device.
It worked well for a month or so, then suddenly after a couple minutes of use, it would get a LOT louder, and put out less air, but it still did the job. After two and a half months, it finally started getting HOT after a couple minutes use and I smelt burning plastic.
So, since it was still under its 90 day easy return guarantee, I took it back to Home-Depot. Ofc I had the receipt still. They took it back no problem, and said I could either go get another and come back to the service desk, or get a refund. I chose refund. I would have given it another chance, because it's the first Ryobi tool I've had that has failed. And I've got like, a dozen different battery operated Ryobi tools purchased over a 15+ year period. I got my first set when they only had Ni-cad batteries.
Anyway, I got the refund, then purchased the other Ryobi inflator. It was only $15 more, and the on/off switch, and digital readout, and that you can run it without having to squat is worth the extra bucks. Hopefully it'll be better in the long run.

So aside from this one cheap tool, every other Ryobi cordless tool I've purchased, including several 4 amp hour Lithium Ion batteries, have worked great. I love Ryobi and have never needed to deal with their customer service. Maybe I've just been lucky? The only negative thing I can say about Ryobi is, their old Ni-cad batteries sucked. But once they came out with the new Li-ion batteries, it's been no worries and every tool has worked wonderfully.

Posted by Mama Bear


Love it! Lighter and shorter for us short women. I've used a bunch of different brands over the years. Any thing's better than the old edgers. This was the easiest to assemble and first time start was amazing. It's AMAZING! Time will tell. Two thumbs up...from a woman!

Posted by Anonymous


New lithium batteries in older drill gives the life and performance requirements,newer drill was a disappointment. Should have just bought the batteries. Have been a customer for 10 years

Posted by Anonymous


Wow ! 8 positive comments out of 151 ! I like your products as I own a lot of them. To bad you can't give the owners of many Ryoobi tools a GREAT discount on the batteries. See how many tools they have and give them maybe 25% off. I'm starting to get worried about this.

Posted by Anonymous


I have a Ryobi table saw HBT255l. The gears that drive the blade stripped. Tried to get a new motor or a new armature and gear form South African Suppliers. the parts are so expensive even the suppliers recommend its cheaper to buy a new machine. Could it be possible that the supplies make more money out of new machines and thus inflate the prices of spare parts. I will NEVER buy a Ryobi product ever again.

Posted by KB


I have over the years owned two weedwackers with cultivator which I thought would be junk but its great and now 20 years old and still no problems (not used a lot but used hard occasionally) and two cordless drills and an impact, a saber saw and hedge trimmer all 18v lithium. I called Ryobi customer service and got thru in less than two minutes, talked with the people I needed to about the diffrenece between lithium chargers and done. Great products that work well and hold up to vigourous use and complimentary customer service that you can talk with. I also own DeWalt and Porter Cable both of which have held up very well too.

Posted by Anonymous


I love my Ryobi 12v drills all 4 of them. I use it at home, work, and camping.
Disaster most of my 8 batteries have died in the last month.
Guess what you have changed the format
I am disappointed, I am thinking of going to Dewalt, however if Ryobi can help me swith to the new format $$$$ I will stay with Ryobi and still promote how well the drills work for me.
Can Ryobi stand up to the plate?????

Posted by george


i've got 5 ryobi power tools and have not had any problems with them except for the gas powered 30 cc 4-cycle weed eater i just bought from a freind that was brand new still in the box, as his son never used it. this is a model C430 and it looks beautiful, but gets hot quick, it is hard starting, smokes at dfferent angles, then won't hardly start after hot, leaks oil, etc. what a royal piece of crap! i paid $100 used looking like new with the factory manuals and i must say after having owned many different brand weedeates, that this is factory defective. will ryobi give me a credit back for another weedeater or power tool? i'll bring this back to the seller at home depot reno-northtowne. thanks george

Posted by idoicu


THIS IS ABOUT HOME DEPOT. I HAVE NEVER HAD TO DEAL WITH RYOBI ON ANY TOOL PURCHASES!!I have been buying Ryobi tools and batteries for some time. I have stuck with them because of my local HomeDepot, not Ryobi. My local HomeDepot has exchanged every battery or tool on the spot, it the date code is within the warranty period. They have never asked for a receipt. I have just taken in the item that does not work and when they look at the date code, if it is within 2 or 3 years from manufacture date, they just open up a new one and hand it too me. NOT OTHER STORE has done this for me on any tool or product for that matter.

Posted by Linda


just bought cordless edger, asked store staff to add additional spool to my basket. got home and saw it cost $20! if I bought 3 more, it would equal cost of edger. These rolls are not only small, they do not say anywhere how long they are.
I tried to contact Robyi's site and instead of letting me write them, they kept kicking out of the contact page to show me page after page of their products. I am returning both products to Home Depot and going to a product that I know and trust. Each little spool of the refills can't have more than 10ft but these greedy people don't have ethics to even tell you, just overcharge. thank god I only have to deal with Home Depot to return products, these Robyi people apparently don't want their customers contacting them.

Posted by shirley76065


I made a complaint about my 4-cycle trimmer that had broken, replaced and broke again. I was a very unhappy customer. Their rep Mr Nolin emailed me and called me. His service and promptness was amazing. I have not seen this in a company in years. I am more than pleased with his service.

Posted by Anonymous


I have three power drills, my Ryobi is the best, most power, longest run time and with no hands holds the screw. The only problem is we got a bad battery right out of the box. I called on a Thursday got through the first time and a customer service person (Matt) had us a new one at our door Saturday morning. Doesn't get better than that hese days. Gold star service.

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