Posted by Anonymous
Again, Rooms To Go did it again!
Waited to get my delivery for more than a month and when I got the delivery 2 items were damaged. Called two weeks later to see when we will get the replacement and they told me I have to wait more than two months to have it replace. Customer service representative cut me off and told "have a good day" while I was talking (super rude) Asked to speak with the manager and she told me that she wasn't available to take my call. Asked for her full name and I could not have that either. accirding to the customer service representative the supervisor's name is Loretta. (No last name)
I would like for Rooms To Go to replaced the damaged merchandise as promise.