Rooms To Go Customer Service

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  • Rooms To Go

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 3 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.0 Reachability
    • 1.0 Cancellation
    • 2.3 Friendliness
    • 1.0 Product Knowledge

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Posted by Anonymous

Again, Rooms To Go did it again!
Waited to get my delivery for more than a month and when I got the delivery 2 items were damaged. Called two weeks later to see when we will get the replacement and they told me I have to wait more than two months to have it replace. Customer service representative cut me off and told "have a good day" while I was talking (super rude) Asked to speak with the manager and she told me that she wasn't available to take my call. Asked for her full name and I could not have that either. accirding to the customer service representative the supervisor's name is Loretta. (No last name)

I would like for Rooms To Go to replaced the damaged merchandise as promise.

Posted by Anonymous

Unable to resolve a issue at a store in Panama city beach regarding a chair, Manager is Mike McCabe. Also, delivery of 3 items was worst ever. This store does not appear to care about the customer. I am surprised that you have a customer service web site since the store has no customer service that I can see. Their mode of business is their way or the hiway for the customer....after the sale of course.

Posted by Anonymous

Horrible customer service, they never deliver my furniture and never call me, I had to call them numerous times..

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Company News
Rooms To Go's mega store near Dunn opening Saturday, creating 400 jobs
DUNN - Rooms To Go, which opens its new Super Center Saturday morning at 10, is creating approximately 400 new jobs for area residents, a news release said Wednesday. The independent furniture company will house 1.45 million square feet in the new ...
Rooms to Go's new center near Dunn will be 1.45 million square feet
The Rooms to Go distribution and retail center is under construction along Interstate 95 near Dunn. It is set to open in August. Furniture retailer's huge distribution center takes shape near Dunn. Buckley. Furniture retailer's huge distribution center ...
Rooms to Go plans to build new store in north Bibb County
The national furniture chain has asked the Macon-Bibb County Planning & Zoning Commission to rezone a 3-acre site at 5097 Riverside Drive from an agricultural district to a general commercial district. The property is across Riverside from The Shoppes ...