Ridgid Customer Service

User Reviews, Ratings and Comments



Ridgid customer service is ranked #904 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 17.50 out of a possible 200 based upon 9 ratings. This score rates Ridgid customer service and customer support as Terrible.

NEGATIVE Comments

9 Negative Comments out of 9 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 9 Total Comments is 0.00%.

Issue Resolution

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Product Knowledge

Terrible Overall Customer Service Rating

  • Ridgid

    Customer Service Scoreboard

    • 17.50 Overall Rating
      (out of 200 possible)
    • 9 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 0.0 Issue Resolution
    • 3.0 Reachability
    • 1.0 Cancellation
    • 2.0 Friendliness
    • 1.0 Product Knowledge

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Posted by UpsetCustomer


I have been battling my tablesaw with them for months now. It took well over a month to get replacement saw that came damaged. Instead of taking it back and shipping me a new one they have me take it to tool repair center, which they admit was a mistake. Then after dozens of calls today customer service lady, Ashley, basically tells me I am lying that I just called 4 days ago. I had to get the tool repair person on conference call to explain then she tells me to be quite she is taking to the technician. I told her I am the customer you let me finish talking. I will never ever buy Ridgid again. And I am putting this story on all the forums and facebook groups and woodworking clubs I belong too. Their lifetime warranty is useless if it takes a life time to get something.

Posted by Anonymous


On 9/27/27 I returned a Rigid R4331 planer to Home Depot in St.George Ut.for repairs under the lifetime warranty.

I received two phone calls stating it would cost in excess of $350.00 for the repair.

I did register this tool at the time of purchase. It has been repaired previously by Ridgid.

What is the current status of my report order. When can I expect my planer returned repaired under the lifetime warranty.

Tim Craner

Posted by Anonymous


i bought a 14 in. band saw from ridged and the upper support bracket snapped so i call them they argue with me and say i didn't register it but i did .so any way they send me the part for free then a while later same part snaps again it's made out of cast aluminum i guess. so i call them same story i didn't register it so i just paid for the part myself that was back in 2012 now today is 01/16/17 the upper shaft /hinge wheel assembly snaps the blade come flying off the saw could have injured me severe anyhow didn't want to argue with them i just go to order the part on line and guess what they are discontinued now i have a400+dollar saw that is in very good shape i barely used and call them several times and they just transfer me over and over i don't know what to do will some one from ridgid please do something in two

Posted by nailer


fifty years ago at the age of 16, my boss told me ridgid tools were the best tools ever made, bar none ; and I have never forgotten his spoken words to me. last fall my son borrowed a roofing nail gun( porter cable ) from his friend and it broke I/2 way through the job . I bought a ridgid roofing nail gun and took it to him and said, here is the one that will get the job done . he did that roof ( my sisters ) the next door neighbors roof, my other sons roof and got about 1/3 of his own roof done and a piece at the front of the nail gun fell out . since he really only used the gun on three and 1/3 roofs, will this be considered a defect ? the receipt has vanished .

Posted by Anonymous


Would you please start pricing shop vacuums by horse power rather than gallon capacity. I would like a shop vacuum that is either 9 or 12 gallons with the largest available horse power motor. It would be easier to move around and could be emptied when needed. It would be easier to move around the house/shop and easier to put in a van or truck. Please give this idea a chance. Sixteen gallon vacs are a pain to move around but that seems to be how you all think, bigger is better, not true.

Posted by brad


I got a framing nailer it don't work in Ohio weather like 1 bellow but I took it bask I love the the gun I payed 212 for it took it back and payed 250 what the hell I work every day in this snow I need a better gun

Posted by Anonymous


First attempt to download manual for my rigid vacuum and my antivirus software finds it unsafe. The reason, instead of a PDF file to download there is an exe. Most likely this bs program the site requires you to download is a conduit for malware no reason to trust this website!

Posted by Anonymous


Unacceptable wait time on the phone. I'm a Home Depot Associate and trying to take care of our customer. As of now I've been waiting 12 min and yet to talk to one of your associated. Very poor customer service.

Posted by Angel


Date: May 2, 2014

To: whom it may concern

Dear: Company

I Angel Valentin have been trying to replace batteries and charger from Ridgid that were bought in Home Depot. I registered the tools when I bought them to be able to obtain the life time warranty. Some months later the batteries were not working. I brought them to the store here in Jacksonville NC and they were replaced. No one told me that the exchanged batteries needed to be register. I know that Ridgid tools have to be register so, I try to register them. I was not able to because I needed a receipt. I left it at that because I had already registered my tools and they were only exchanging the batteries. Not long ago the batteries stopped working. I proceeded to take them to Home Depot . Now they are telling me that they cannot exchange them because they were not registered. The charger is not working and they say that it is.

As a contractor I rely on my tools. That is why I purchase tools that have a good warranty. I don't understand what is the problem. I don't understand what the problem with Ridgid. I paid for my tools and I registered them to have warranty on them when needed. The exchange of the batteries was done at Home Depot so they should have a record of the exchange of the batteries.

I would like the problem solved as soon as possible. If the problem cannot be resolved please return my money so that I can purchase tools with a company that would honor the warranty.

Thank you for your time.



Sincerely,

Angel L. Valentin

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800-474-3443

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