Posted by New User
Purchase a Rheem Professional hot water heater in hopes of taking a warm shower. After installation igniter failed to work. Contacted customer support for assistance and tech support after several failed attempts the tech support person informed me he would send a tech of course I waited and returned a call to customer support who then informed me that I would not see the tech until Monday along with a new part. Monday rolls around and no tech or part. I contacted the support team and was informed the part had not been shipped due to the weekend. Therefore, I should have the part no later than Tuesday. No that Tuesday has passed I am hotter than hell, and no one has contacted me on the status. This is totally unsatisfactory. When you purchase a new product it is expected to work as designed. I will return this product to home depot tomorrow so you can deal with problem.