Reebok Customer Service

User Reviews, Ratings and Comments



Reebok customer service is ranked #582 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.60 out of a possible 200 based upon 13 ratings. This score rates Reebok customer service and customer support as Terrible.

NEGATIVE Comments

13 Negative Comments out of 13 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 13 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Reebok

    Customer Service Scoreboard

    • 28.60 Overall Rating
      (out of 200 possible)
    • 13 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.3 Issue Resolution
    • 3.1 Reachability
    • 3.2 Cancellation
    • 3.7 Friendliness
    • 2.0 Product Knowledge

Add your review!

Posted by Anonymous


I have waited two months on an order that never came and after calling Reebok multiple times, they have still not fixed the problem. They charged me $124 two months ago and will not refund the package. They say it's with FedEx. FedEx says it was sent back to them and they have it. I will NEVER use this company again.

Posted by None


Have a question regarding two pairs of shoes I ordered years ago. They are my favorite and the insides are falling apart. Do you have a department that can fix them. Or do you still sell this style? made in Indonesia. Any halo would be appreciated.

Posted by Saima


I've been trying to get ahold of a reebok for over a month for a refund on an item I returned. hold times are hourS long with no end - no one ever answers. no one ever replies to emails. I want my refund for a returned items, reebok customer service is nowhere to be found

Posted by Anonymous


I purchased a pair of the reebok womens fitness tights in cracked ice caviar. I wore these once and washed them after wearing. The entire bottom hem seam came undone making these unwearable.
I have always enjoyed wearing your products and was disappointed in the poor quality of this pair.

Posted by [email protected]


They hurt my feet. They rub on my ankle.

Posted by WORST SUPPORT FROM REEBOK CUSTOM


Hi,



I have purchased a Reebok Sandal Article number: V62285-12-ADVENTURE CHROME LP on 15th Dec 2015 with invoice Mantri Mall-Bangalore branch. Was out of station for a week and when planned to wear the sandals on the New year day 1st Jan 2015 it is quite big for my feet, so i rushed immediatedly to branch from which i purchased the sandal.



I was quite surprised to see the shift in-charge or branch in-charge was changed in just 15 days, also when informed the existing in-charge regarding the problem firstly he refused to change the sandal stating that he is not authorised to changed the sandal, later when submitted the invoice he changed his statement stating you need to get it changed within 7 days and informed him that in invoice it mentioned as 30 days replacement warrranty again he changed the statement has the sandal is used and cannot be changed. When asked for the shift in-charge who was there at the time of purchase he stated that he has been transferred to another Branch, while purchasing we had informed the in-charge stating we will be coming back for exchange if any after 10 days only since we are going out of station and he had agreed for the same but for our bad luck he has been transferred.



This issue is running from past one month but still yet to get a resolution. I am writing this so that no other customer face this kind of problem and the store incharge have confidence that the Reebok team will be supporting him.



Action has to be taken against the store manager who has miguided us.

Posted by Reebok


Reebok has a false marketing if you buy online - out of stock/not updated online store. And your refund will take 14 days even if it's not your fault but Reebok's. Stay away from Reebok.

Posted by MD


Absolute worst customer service I have ever experienced. I submitted a complaint on Aug 30, 2015 and received confirmation that it was received. A week later, I was emailed by a representative stating that she would forward my complaint to the appropriate department and they would follow up. Never happened! What site do I use in order to submit a complaint for Reebok, not

Posted by Anonymous


Went to store in midway Rehoboth beach Del. Outlet store guy cashier no at 11was very helpful

Posted by Seven 268


Reebok are a bad company to purchase items from online. They promise a response within 24 hrs but fail to deliver. They claim to re-stock every week but the item you're after is never available. Reebok are unable to provide you with an explanation and will not assist in notifying you when the product has come back into stock. Overall Reebok have show there lack of ability when it comes to dealing with fundamental customer service.

Posted by Anonymous


So Reebok was advertising a 15% off coupon on its website which got me excited and I enrolled my email address to receive the coupon. I tried to use the coupon on an item which was ending with $.99 it accepted the coupon but didn't discount the item. Below is the exclusions which came with the discount coupon. Please note that there is no reference of items ending with $.99 or sale items.



When I called the customer service the agent explained me the Reebok Corporate policy excludes sale items (And here I thought that Reebok.com will follow the same rules as "Reebok Corporate")



Another perfect example of False Marketing.



*Limited-time offer, valid for two weeks from date the email was sent to the customer. Promotional discount applied at checkout with valid promo code. Promotional discount excludes Reebok CrossFit products, items with $.98 price endings and custom shoe orders. Offers cannot be combined with any other promotions and cannot be applied to previous purchases and Reebok gift cards. Free ground shipping offer valid to U.S. addresses only and excludes custom shoe orders. All offers valid on domestic U.S. orders only.

Posted by Anonymous


I contacted Reebok via this number and was abruptly informed that the number was only for purchases made from shop.reebok.com. The person was borderline rude and no help what so ever.

Posted by GARRARD


I HAVE AN ISSUE WITH THE NASHVILLE REEBOK 719 THOMPSON LANE AT 100 OAKS MALL LOCATION THAT NEEDS TO BE ADDRESSED AS SOON AS POSSABLE.MY WIFE, AND I VISITED THIS STORE TO PURCHASE ANOTHE PAIR OF MEN'S REEBOXS.THIS YOUNG LADY HELPED ME WITH WHAT I WAS LOOKING FOR,WHEN SHE RETRIVED TWO PAIRS OF SHOES FROM THE AREA,AND TOOK THEM UP FROM AND LAID THEM ON THE TABLE.WHEN THIS GUY BEHIND THE COUNTER NAMED JERRY WAS RINGING UP THE PRICE,I HAPPENED TO NOTICE THAT ONE OF THE PAIR OF SHOSE IN THE BOX WHEN I WAS INSPECTING THEM, HAD GRASS ON THE BOTTOMS IN THE TREADS.I SHOWED THEM TO JERRY,AND HE SAW THIS TOO.I SAID THAT THESE SHOES HAD BEEN WORN BEFORE.HE TOLD THE YOUMG LADY TO GO BACK,AND GET ME A NEW PAIR.I'M NOT SAYING THAT THEY HAD ANYTHING TO DO WITH THIS,BUT SOMEONE PUT THESE SHOES BACK ON THE SHELF TO RE-SALE.THIS IS ''DIRTY BUSINESS'',AND NEEDS TO BE ADDRESSED SOON.I WILL NOT RETURN TO THIS STORE AGAIN TO BUY ANYTHING.

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Customer Service
866-870-1743

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