Reader's Digest Customer Service

User Reviews, Ratings and Comments



Reader's Digest customer service is ranked #440 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 33.58 out of a possible 200 based upon 599 ratings. This score rates Reader's Digest customer service and customer support as Disappointing.

NEGATIVE Comments

568 Negative Comments out of 599 Total Comments is 94.82%.

POSITIVE Comments

31 Positive Comments out of 599 Total Comments is 5.18%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Reader's Digest

    Customer Service Scoreboard

    • 33.58 Overall Rating
      (out of 200 possible)
    • 568 negative comments (94.82%)
    • 31 positive comments (5.18%)
    • 4 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.2 Issue Resolution
    • 2.4 Reachability
    • 2.0 Cancellation
    • 4.1 Friendliness
    • 3.5 Product Knowledge

Add your review!

Posted by Anonymous


I received an "opportunity" to get a free gift with what I thought was renewing my reader's digest. I received a not so free book. As it turns out, I was billed $32.37 for it. Though I feel that I was duped, I will pay this bill. Do not send me anymore offers for anything, including renewing my subscription to your digest. You have lost a customer. If you send me any more books, I will consider it a gift and throw it away. I am using this way to contact you because you do not have an address on the Internet for me to mail a letter to you.

Posted by threeangelsjcl


I just read Among The Wicked from the Select Edition and I saw where you could send a comment on what you thought of the story. I loved the story. It was hard to put the book down. But I was disappointed and sad that it had swear words in it. I usually throw those books away. That is the type of books I like. I could not get on the email address you had at the end of the story.

Posted by Anonymous


I paid a telemarketer $59.99 for a 2 year subscription and now you have sent me another offer for $10.00 for one year or 20.00 for 2 years. I want money back.

Posted by Dissatisfied elder


Reader's Digest! This used to be a company that put out a nice magazine that has been around for almost 100 years. They used to practice honest, straightforward subscription and billing practices. Now, a person gets one or more renewal notices a year from them, and if elderly or a bit forgetful, sends in a check each time they get a notice in the mail. So, eventually, one notices they are now paid up through February of 2020. AND, still getting "notice of delivery status" and Magazine Subscription Bills "FINAL REMINDER". SO when one goes to CANCEL the subscriptions because of death of subscriber, they insist at first she is only paid up through the end of they year, and when that is rejected, a supervisor comes on the phone and insists we owe for two years!........
What happened to good old honest American business practices, where the customer was treated with respect and were appreciated for being their customer?

Posted by Anonymous


I need to know how long my subscription for Readers Digest runs? Your ph assistance sucks!!!

Posted by Anonymous


I sent an email to the customer service dept. and they replied same day that they were working on it. that was 5 days ago and have heard nothing from them. guess they're not interested in my 2 year renewal. i can learn to live w/out it !

Posted by DON'T HAVE ONE


I just read Select Edition 2010,Volume 1 and it asked for comments. I don't know how to get into that page, but I will tell you my comments. Did not like Gone Tomorrow - skipped half of it, but loved the other three titles, King Tut, Lost & Found and La's Orchestra.

Posted by Anonymous


i am a newcomer to the RD and kind of disappointed in the selections. in fact, the big type book has been duplicated in the Condensed version recently.the most recent RD has 2 bad novels, Make Me and Come Hell or Highball.....disappointed!!!!!!!!!!

Posted by tbcdebby


I have attempted multiple times to contact RD about my subscription. I am attempting to log in using my name and address. It tells me this is not valid. I think I know who I am and where I live! Ridiculous!

Posted by Anonymous


I orderrd 2 blue berry bushe's in april...got a collection. Notice on Friday and then return ueved on dead Bush today. What? Helena Surprenant

Posted by Anonymous


I have subscribed to Readers Digest Condensed Books for over 20 years. I have loved them. My last book however contained four books that I had already read. It would appear that you are reprinted old books. This is not fair to those of us who are old and loyal customers.



Please advise that this will not happen again. I am very disappointed.



Jeanne Shields

Posted by Anonymous


I renewed my subscription on 12/16/15 and have not received anything to date.

Posted by HP


Does reader digest work any more. I got the cross showing up but not able to play it and why?

Posted by Anonymous


I have readers digest subsciption for two years but after one year my subscription stops. Please send me my this yrs readers digest. My I have paid throurgh HDFC bank DD

Posted by Anonymous


I subscribed for a year paying the entire amount on line on 27.05.2015 for twelve months for issues from June'15 to May 2016.Ref no.RD15002342252/0-1605 for a special offer of a DVD under " Pay now and get a DVD worth Rs. 499/ free". But I have received Reader's Digest for September'15 on 09.09.2015 only not the DVD as yet.Will the Authorities make the arrangements for the depatch of the same at the earliest ?.

Posted by Anonymous


My name is Bharathi Vijayan warier I have sent my subscription in Aug 2015 and as on date sorry to say in spite of complaints at your consumer service a number of times no action being taken,troubled me so much sending scanned copy of vpp receipt no reply only empty promises and sent me another brochure for one more year's subscription.

Posted by Anonymous


Readers Digest pathetic service

I had subscribed FROM VPP for RD subscription and paid the entire amount upfront.



Issues were due to arrive from AUGUST.

It is October now, and have not yet received any issue for, Aug, Sept.

Repeated emails yeild no results. .



Subscription Number

Posted by Anonymous


I am very disappointed with Reader's Digest. I clearly did not order any books and now they keep pressing me for payment even though I have already returned the book to them. They refuse to acknowledge that I have returned the books. I am never going to subscribe to Reader Digest.

Posted by Anonymous


I received a subscription to a large print edition of Readers Digest last year for Christmas. I didn't actually get my first magazine until February. However, I got a renewal in my magazine yesterday telling me this was my last issue. I star









ted trying to reach someone at RD this morning. There was no phone number in the letter. I have found a couple of numbers on your web sight, but when I dial them both times I got a recording saying the number could not be directly dialed. When this subscription was played for it was for one year---12 months. I have received 8 issues. It would really be nice if someone could at least pay me the courtesy of giving a valid phone number so I can get this addressed.

Thank you,

Louise Edwards

Posted by Anonymous


Ho w do I get to subscribe to the French Canadian Selection. I need a phone number, email address, etc.

Posted by Anonymous


I have been trying to reach Customer Service to advise them that my credit card was "swallowed" by an ATM - I therefore cannot pay may account. I require an English speaking and understanding member of staff to note this. Payment will be made when I obtain the new card.

Posted by Anonymous


I just tried to put in my access code which is 15091 to have a chance to wind an ipod.......... It keeps telling me my access code is incorrect. I can assure you that the number on my new ipod ticket is 15091

I have been reading and buying readers digest for over 50 year.

Posted by Anonymous


no response after on line subscription

Posted by Anonymous


Customer Ref


Dear Sir,



We thank you for your email.



In view of your mail, we would like to inform you that your order for the product â??HOW TO WRITE AND SPEAKâ?? has been dispatched from our end via parcel number BLR 0729311 on 14/1/2013.



Further, please note that the same had been returned back to us as undelivered. Please be informed that we have dispatched your refund cheque number 26592 of Rs.1099/- in the month of March.



Hence, we request you to kindly confirm the delivery of the said cheque and intimate us at the earliest to enable us to look in to the matter.



We trust the above is to your satisfaction. Should you have any further queries, please contact our hotline number


Thanking you and assuring you of our best services.



still i could not get my money back or book which was order.



no reply is coming from customer care side.



since i have send first mail on 6th november 2014.

Posted by Anonymous


Concerning Reader's Digest Condensed Books. What genius decided that after 65 years to make the Reader's Digest Condensed books an inch taller than the old ones? And what upper management genius allowed this to happen? I have a complete collection of Raeder's Digest Condensed books, all on shelves, and now I get one an inch taller than all the other 65 years. Thank you so very much, idiots!

Add your review!

Posted by Anonymous


Called the customer service department today and found them very pleasant and helpful.
I would give a 5 star review

Posted by [email protected]


I can't think of not having access to Reader's Digest.I have many from years past,read them at the table, in the bathroom, etc.Wanted to comment on the toilet paper roll placement, but it said the site wasn't safe. So....here it is. I love mine coming off the back.The weight of the roll lets you tear off the desired length. If you have a cat, they paw downwards.This way, they can't unroll it.I have my paper towels the same way.Will never change, she said with a kind smile. Keep up the good work!Humor is essential, as is kindnesses shown.

Posted by Anonymous


I HAVE A COMPLAIN THAT WAS VERY Disappointing . I BOUGHT AN ELEKTRIC KETTLE 2013 AND IT NO GODD, DOES NOT WORK ANY MORE my CUSTUMER NUMBER and Its not a good quality under 2 years for that price.. I have been a customer for years and I thought that I could rely on your items



Mrs Harriet Daniel

Posted by OReilley


I always enjoy the Readers Digest Select books because I know I won't be left feeling sad, or whatever negative feelings some books leave me with. Thanks,

Marilyn O'Reilley Thiessen

Posted by Anonymous


To cancel the Reader's Digest book club, I did the following:

1) 1-800-310-3261
2) To avoid computers and long rerouting menus, dial 0 when prompted to speak. Dial 0 again. Keep dialing 0 when prompted until the man finally says "I'm having trouble understanding you. Let me connect you to a representative."
3) Congratulations! You have been put on the real human waitlist. From here, you will listen to muzak until someone picks up. They will take your name and zip and then ask why you are calling. Then, they will reroute you to another human.
4) More muzak, more waiting, and finally another person. This one will be able to cancel the subscription for you. Success!

The entire experience took me about 5 minutes.

Posted by ShamsACI


Since last 40 years I have been a devoted supporter of Reader's Digest Articles such of which are not found so strategically published through any other source of its kind.

Therefore, I've established a sort of deep belief on Reader's Digest that it may accept my reviews and would publish it if found publishable and help me get paid for that what I may deserve to receive as generous money.

Thanking you once again, in the meanwhile, I remain,

Yours truly

ShamsACI

Posted by Scales48


I also received a RD mag. on April 11. Went to the comp. to look up phone # to call them and ask them why I'm getting this, when I never ordered it. Read alot of the post's on here and was getting angry also. Made the call, got through. Was told I'm getting this free through another mag I had orderd ( Bird's and Blooms) Asked if I was going to be billed for this, she said NO. So I'm happy for now, unless I later get a bill.

Posted by Anonymous


I am unable to find your customer service site therefore am unable to cancel three product orders. A memo that has been posted to this effect includes my customer number and product codes.
Customer account number 00077544278
Items cancelled
0758177 Agatha Christie Mysteries - DVDS
0758588 Bless me Father - DVDS
0413796 Nature's Medicines - book

A.Y.Fitzmaurice

18.12.2011

Posted by Anonymous


I am very satisfied with your suport groups quick and efficient handling of what I felt was a big problem for me. I am old and very hard of hearing. The two different ladies I spoke with both had foreign accents and I know it was as hard for them as it was for me. They hung in there until they gor my promlem solved.

Posted by Anonymous


Thank you for helping solve the double payment I made. Mark was quick, polite and a huge help. THANKS! Angie T.

Posted by Anonymous


I don't know why everyone is complaining I just got of the Phone with a rep at customer service and she was very helpfull and answered all my questions.
She was able to solve all my issues.
She was also very nice and helpfull.

Posted by Bob Riekert


I worried when I saw all the critical messages entered here, but I called the 800 number and got immediate and outstanding service from the service rep, "Lef".

My wife received 2 promotional book offers in response to entering the RD Prize contest. We did not attach the tag to the submission to request either offer.

Lef looked up our account and deleted both offers so we owe nothing and will not receive any further invoices.

He told us to write "Refused - return to Sender" on the unopened book, and to keep the free book from the other offer.

Posted by Anonymous


Readers Digest sent me a Book that I ddn,t order. I did not open the box, and took it to the Post Office, and they returned it to you. I do not want to order the book. I will not pay for something that I did not order or want account #00239275373 Janice Mullins 11035 Blair Street Holland, MI 49424

Posted by palmy


I am a customer of r/digest since 2006 & have bought books,jewelleries,cd's etc.Recently I ordered a multi purpose rug,which was not as I expected & I returned it back and am still getting repeated reminder notices to pay the bill of $64.96 even though I have e-mailed & replied them with a note explaining about the return.Not happy with the service anymore.

Posted by larryhott


why is it so hard to cancel,but so esay to get i want to pay on line but can't get to my account

Posted by Anonymous


I have been buying RD bookks and videos for years, since 1975 to be exact, When a book arrives and I do not wish to have it I just return it to the address given, doesn't cost me anything.

Posted by Anonymous


was very thankful to readers digest for not having to pay for subscription,they say i ordered but did not recall thank u so much

Posted by Geanne C Mentzer


on 4/12/2011 I received a bill from you for account #cro151-2 in the amount of $26.72.
I had ordered "Mind stretchers" book and "mind stretchers bubble gum. I returned mind stretchers bubble gum to you and kept mind stretchers. It was my understanding that one of the books was a free gift, therefore since I returned one of the books I owe you nothing. Geanne C. Mentzer

Posted by Anonymous


I have had nothing but problems with my RD subscription which I have had for years (I enjoy the magazine immensly but hate the way they operate) Paid for what I thought was my subscription renewal AND gift subscription in 11/10, never received a mag from them. Received another offer this month reducing my subs rate to $10.00!! I had to go on-line to get a phone number and call them to ask what happened to my renewal payment in 11/10 of $49.90, they told me that was just for my "gift renewal" and not my renewal. I told "Iris" that I was going to report them to the Better Business Bureau as the statement I received last year was for both, not just one. I told her that I could not believe the way they did business and get away with it. Iris made an "adjustment" and now my scription is paid for until 2013.

Posted by wmbrwn05


I sent RD an email over two weeks ago about their ONE MILLION dollar sweepstakes site. About four days later, I received a reply that several sites were being worked on, and some had been repaired.
As of today, the ONE MILLION dollar site is still down. It amazes me that companies with all this money can not manage the things that they have for people to use.

Posted by eliza


rece ived a book I did not order. Called spoke to Cheiryl who was very helpful and very pleasant. I will receive a lable to mail it back, and will be taken off the mailing list
thanks Cheiryl
marilyn

Posted by lucky


I needed to talk with someone about my subscription and gift subscripton as well and I just want to let you know what a pleasant experieince it was. I dreaded calling as I expected a hassle, instead I got a wonderful lady who spoke slowly, was so helpful I was delighted. She had everything straightend out in just a few minutes. I am sorry I did'nt get her name. Thanks for having such great people working for Reader's Digest!

Posted by L A Poe


Today I went to RD.com and found the ph # to call about my RD subscriptions and Earl handled the renewal of my three family mem- bers' and he was great to talk to..very kind & knowledgeable! It was a pleasure to do business with both he and with Leanne, as well. I certainly appreciated their professionalism!

Thank you ....
Lettie Ann Poe ([email protected])
Clearwater, FL USA

Posted by leroytruit


I found that the person who helped me with the cancelation of my prescription to the magazine and also the books was very helpfull and polite. If things improve in the future I may renew.
Thank you
Leroy Truit

Posted by Anonymous


I have always thought Readers Digest was a greatest magazine. Have been reading it for YEARS and YEARS. The only complaint I had was not being able to reach the company by telephone in order to add subscriptions to my gift list!!!

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Posted by former_employee


I worked with them for almost 2 years, and I am hearing customers to sue the company, but none of them are working. The company are doing the right thing, but tricky, I can assure you guys that they are not placing an order without any authorization. Let me write you some list of orders that you "did not order" but was really ordered:
1. Your enemy might ordered this as a prank for you!(neighbor, classmate,etc. )
2. Your close friend, a family member etc., place this order as a surprise but surprisingly the bill was sent to you instead for them.
3. You respond to one of those PROMOTIONAL OFFERS that you thought was a bill (looks like a bill though)that supposedly you must take for-granted. What ever is your response, the machine will read it INITIALLY as a YES to the order, it's not person will read it.
4. You go online and apply for a sweepstakes, their is a small box you should check so you will not receive a mag/book or sometime hit a wrong button.
5. Your previous order, a year or 2 ago was places to an auto-renewal service, before making an order online or thru mail, please read the terms and conditions of the offer.
6. You call them for some issue (let say changed an address), and you agreed to send you a single copy of the other magazine to browse for FREE, but there is a bill together with it that in case you don't like the magazine, you MUST right CANCEL on it, maybe you forgotten this conditions.
7. The telemarketers are allowed to use the company's name to sell the product, but it's never the company's practice to call customers to subscribe to there mag/book. It's the telemarketers bill, not the company itself.
8. And lastly, elderly people obviously made an order, but after they receive the book/mag, they forgotten this (mostly happened ages 90+)

But to know the truth how you made the order, call the customer service hotline (I forgot what it was) and be patient now a days, they have 500+ call waiting on the line.

Posted by former_employee


I worked with them for almost 2 years, and I am hearing customers to sue the company, but none of them are working. The company are doing the right thing, but tricky, I can assure you guys that they are not placing an order without any authorization. Let me write you some list of orders that you "did not order" but was really ordered:
1. Your enemy might ordered this as a prank for you!(neighbor, classmate,etc. )
2. Your close friend, a family member etc., place this order as a surprise but surprisingly the bill was sent to you instead for them.
3. You respond to one of those PROMOTIONAL OFFERS that you thought was a bill (looks like a bill though)that supposedly you must take for-granted. What ever is your response, the machine will read it INITIALLY as a YES to the order, it's not person will read it.
4. You go online and apply for a sweepstakes, their is a small box you should check so you will not receive a mag/book or sometime hit a wrong button.
5. Your previous order, a year or 2 ago was places to an auto-renewal service, before making an order online or thru mail, please read the terms and conditions of the offer.
6. You call them for some issue (let say changed an address), and you agreed to send you a single copy of the other magazine to browse for FREE, but there is a bill together with it that in case you don't like the magazine, you MUST right CANCEL on it, maybe you forgotten this conditions.
7. The telemarketers are allowed to use the company's name to sell the product, but it's never the company's practice to call customers to subscribe to there mag/book. It's the telemarketers bill, not the company itself.
8. And lastly, elderly people obviously made an order, but after they receive the book/mag, they forgotten this (mostly happened ages 90+)

But to know the truth how you made the order, call the customer service hotline (I forgot what it was) and be patient now a days, they have 500+ call waiting on the line.

Posted by asdasd


I worked with RD before for 2 years as a Customer Service and resign just last month, I thought RD is harassing my grandma for her subscription but I finally understand when I started to work with RD. Most subscribers are range from 65 - 105 years old. They doesn't know which is promotions and which is bill, they doesn't know what there doing on the internet and just hitting all of the button that make them win for a sweepstakes and didn't even read terms and conditions, just agreeing for people who called them for a subscription which is not a practice of RD to call anyone in regards with a subscription, something wrong with the post office and blame it to RD, and worst thing, there enemy making pranks and put there information as if they are making the order and then call us that we're making the order. Common, if you cant handle this stuff, just don't subscribe!

Posted by SylvieRD


This is for Eleanora McClusky who posted on February 1, 2011.

My name is Sylvie and I work for Readers Digest in Customer Care. I just came across your post and I am sorry that you are getting fraudulent calls about winning money from us.

You are correct, winning something shouldnt cost anything. Readers Digest does not require any payment from its winners and I can assure you that the calls you have been receiving have nothing to do with us.

For more information about these types of calls, I invite you to read the Fraud Prevention Tips you can find on our website at: http://rd.com/customer-care/

Sylvie Robert
E-Care Coordinator

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