Ramada Customer Service

User Reviews, Ratings and Comments



Ramada customer service is ranked #796 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 22.51 out of a possible 200 based upon 57 ratings. This score rates Ramada customer service and customer support as Terrible.

NEGATIVE Comments

55 Negative Comments out of 57 Total Comments is 96.49%.

POSITIVE Comments

2 Positive Comments out of 57 Total Comments is 3.51%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Ramada

    Customer Service Scoreboard

    • 22.51 Overall Rating
      (out of 200 possible)
    • 55 negative comments (96.49%)
    • 2 positive comments (3.51%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.2 Issue Resolution
    • 2.3 Reachability
    • 1.4 Cancellation
    • 2.5 Friendliness
    • 2.1 Product Knowledge

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Posted by Anonymous


This is a first for me as I have never contacted a hotel or business to voice a positive or negative concern before.,But in our case I thought I needed to respond and let someone know about our stay at the Ramada in Salt Lake City airport location on June 22. Upon arrival at 4 o�clock in the afternoon we were notified that our room was not ready or cleaned yet and looking around noticed others standing around in the lobby we�re in the same predicament. First off I could not understand the woman behind the counter as she spoke broken English (assuming she was from India or Pakistan) After a 20 minute wait we were given the keys to our room, and walking down the hallway towards our room we were overtaken by a pungent smell coming out of the carpeting. When we entered the room we both noticed all the chip marks and missing paint throughout the bathroom and bedroom area. The blow dryer in the bathroom kept falling off the wall, and the towel rack above the toilet only had one bracket holding it up, the sink drained very slowly, and the air conditioning could not be raised or lowered so the room was a little too warm for our liking. The refrigerator control had been removed, so the bottled water we put in there barely stayed cold. The door only had one lock on the handle as the security lock had been removed, and even though The carpeting appeared to be clean, We decided not to walk around in bare feet because it�s outdated appearance as the whole room look to be 20+ years old. The next morning when we went down to get some fruit and juice for breakfast we could not find a clean table to sit out, so we clean one ourselves. We paid $120 to stay at this hotel which was ridiculous for it�s appearance and obviously we will never stay there again. Since returning home my girlfriend and I have both got on Facebook and notified friends and family about our experience and advised everyone not to stay at that hotel. Extremely disappointed and thought someone should be informed and hopefully do something about this, thank you.

Posted by Nichole


Jaymes at Ramada inn in salt lake City treats his guess like crap! He is very very rude and very ignorant! He has also likes to start fights with the employees at the front desk in front of customers. And this is the Ramada Inn at 2455 South State Street in Salt Lake City Utah. I suggest anybody who comes near this place stay away they are very ignorant very rude and have no understanding towards customer. They also allow a truck with a trailer attached to take up 12 parking spots so we can not Park here. I will not stay here again! And I will tell all my friends to stay away from this place! Very very bad customer service!

Posted by Tiptree


2nd March 2018, Ramada, Birchanger, UK (Stansted Airport)



After Ramada refused a booking made through their agent Gala Hotels, Gala then refused to give us our money back because Ramada won't refund them.



We're not really surprised at this as Ramada ignore our emails asking for assistance; all of them.



Ramada if you actually read these comments and care, here's the recording of your clerk refusing our booking, the one you won't tell Gala you refused. We've put it on YouTube as it's too big to email you:

Posted by StevenAckerson


Hotels.com
Ramada Arcata

Feb 23 - Feb 24
Real-time Feedback
Check-in
Lobby Slow Check-in Rude Staff employees talking
Room
Few Amenities View Noisy Not What I Booked
Location
Noisy Inconvenient
The tv does not work. The show time does not work. I was told we had a private balcony over looking the garden. No garden, no balcony. The manager sage is very rude and insisted coming in our room to fix our tv then could not fix it. Not given the services or service I paid for. Chris the manager was talk I g about personal business with employee and rude to his female staff. I thought meukey was very very nice and should be in charge. Not a rude loud person who does not respect the privacy or atmosphere on the lobby.
Steven Dulin
We will address this directly
Ramada Arcata Mar 9, 3:34pm
Thank you
Steven Dulin Mar 9, 3:54pm
Well after thinking about your abusive manners towards women. You have an Iraq, Middle Eastern abusive mentality towards Americans, Women customers, Wyndham, and Ramada. You are rude to your staff. You are rude and lie to your customers. You do not know how to manage a facility, you do not respect Wyndham or Ramada or the Company that made those companies famous and sought after. You are a nuisance to Arcata, and I would like to see you take your abusive middle eastern mentality and leave California. I believe women have equal rights. I niece Meukey, the sweet girl who you are mean and rude to along with the other girls who need a job and take your garbage, she should be in charge. Not some loud mouth uneducated no customer service skills guy who is from the middleeast and does not respect American, Women, or American companies. And your, you are a private owner and Ramada or Wyndham has no authority over the say so of your hotel, like you say, and you teach your staff to say. You do not have to follow Ramada or Wyndham policy, you are a private owner. That is garbage. I wanted to stay at a nice Ramada, a nice American Company, not a company run by with an abusive mentality towards Americans and females, who does not follow company policy. Then you want that company to handle your complaint and send you business. I say go back to Days I Arabia or where ever you come from Dubai, who cares. Just leave the company alone if you do not care about the identity of that company and you only care about you just like a male egotistical narcissist. Plus you could not fix my tv. You lied about having a garden. You lied about having a balcony, the pool is not even on the property. Your breakfast was, the girls were nice, but I can see you got them trained like obedient dogs. And you control the food too. You refused to fix my tv, refused to send maintenance, came Sage came in my room 15 minutes could not fix tv. Promised a discount and a maintenance personal. I got neither, only treated like garbage, and told because you were able to fix the tv after I left, that I was not entitled to compensation. The list goes on and on. The guts constantly smoking pot right by the no smoking sign. The kids playing loud music at breakfast. The noisy room. I mean, I stayed there before Ramada bought it, when the management was nice, during the remodel, and those are clean walls, but thin, that hotel, is not designed as and has no business architecturally
Steven Dulin Mar 11, 10:55pm
Well after thinking about your abusive manners towards women. You have an Iraq, Middle Eastern abusive mentality towards Americans, Women customers, Wyndham, and Ramada. You are rude to your staff. You are rude and lie to your customers. You do not know how to manage a facility, you do not respect Wyndham or Ramada or the Company that made those companies famous and sought after. You are a nuisance to Arcata, and I would like to see you take your abusive middle eastern mentality and leave California. I believe women have equal rights. I like Meukey, the sweet girl who you are mean and rude to along with the other girls who need a job and take your garbage, she should be in charge. Not some loud mouth uneducated no customer service skills guy who is from the middleast and does not respect American, Women, or American companies. And your, you are a private owner and Ramada or Wyndham has no authority over the say so of your hotel, like you say, and you teach your staff to say. You do not have to follow Ramada or Wyndham policy, you are a private owner. That is garbage. I wanted to stay at a nice Ramada, a nice American Company, not a company run by with an abusive mentality towards Americans and females, who does not follow company policy. Then you want that company to handle your complaint and send you business. I say go back to Dubai I Arabia or where ever you come from Dubai, who cares. Just leave the company alone if you do not care about the identity of that company and you only care about you just like a male egotistical narcissist. Plus you could not fix my tv. You lied about having a garden. You lied about having a balcony, the pool is not even on the property. Your breakfast was, the girls were nice, but I can see you got them trained like obedient dogs. And you control the food too. You refused to fix my tv, refused to send maintenance, came Sage came in my room 15 minutes could not fix tv. Promised a discount and a maintenance personal. I got neither, only treated like garbage, and told because you were able to fix the tv after I left, that I was not entitled to compensation. The list goes on and on. The guys constantly smoking pot right by the no smoking sign. The kids playing loud music at breakfast. The noisy room. I mean, I stayed there before Ramada bought it, when the management was nice, during the remodel, and those are clean walls, but thin, that hotel, is not designed as and has no business arxhitechturelly
Steven Dulin Mar 11, 10:55pm
nor managerierly being m
Steven Dulin Mar 11, 10:56pm
marketed as a Ramada. Ramada, are inexpensive very quiet polite beautiful hotels. You are noisy managers owners, this hotel is a cheap hotel construction, and the ambiance is all wrong. This is a low class hotel with a spiffy nice paint job. That is good. But it is poorly run and has no business being called a Ramada.
Steven Dulin Mar 11, 10:58pm

Posted by Aliyahc0308


Overnight front desk clerk Chris at the Ramada Inn Toms River,Nj,08753 .was very rude and appeared to be racist . He refused my boyfriend and myself service, stated he would call the cops if we kept harassing him. We were simply asking policy questions since he was trying to turn us away the minute we came in and he had to actually make a reservation. A simple “talk” is how this will be handled by management . We the customer were not valued and sent away despite hav g correct means to pay for the room . Staff was very rude and not very knowledgeable, I.e, him calling the cops when he couldn’t answer simple policy questions. Security apologized for the rudeness of the face of the Ramada brand that night . We are very thankful and gracious to them. Afraid to return for fear this man will mistreat is once again.

Posted by Ms.. Fuller


The room was overly noisy. Could not sleep because I heard traffic all night long. Was tired from not sleeping and was late to my appointment I could not shower properly and could not iron due to dirt. For the price this is insane. I called the front desk and the lady at the desk said we are next to the freeway and there is nothing I can do. I should have asked for a refund and find somewhere else but not knowing L.A. and no car, what else could I have done? I felt like I was at a drag strip getting ready for a race. Could not talk on the phone, because it was too loud and my family kept saying I can't hear you when a vehicle was passing by. Now I know why it was so loud. The window was open by the last guest so they could smoke. Look at the window it is absolutely dirty. Don't recommend this place it is also not safe for single females, it's outside not in doors like most Ramada. To top it off they had a stand off here in Hawthorne as well at a bank and the sirens were blaring for hours. The room is pretty decent but not like other Ramadas. The sheets had bodily fluids you know what I mean from a long night of passion from days ago. They simply did not change the sheets or wash them properly not sure which one. Guess what I am not done to put icing on the cake I got up to take a shower and the water was cold. Maintenance came and did nothing and agreed that the water was cold. Boy oh boy what a night I've had. : [

Posted by Ramada Inn in SLO CA


We were charged on our card for the room after we paid cash and given a receipt...We paid twice for our one night stay at the Ramada Inn 1000 Olive St. San Luis Obispo, Ca. we were given a receipt that the charges on our card were reversed...Received our credit card statement today...and we were charged & lied too! We want that charge reversed now and we are seriosly thinking about complaining to the FTC and The San Luis Obispo Chamber of Commerce too!

Posted by Klaus


My stay in the Ramada in Davenport orlando was a living nightmare. We had issues from the beginning not to mention when i tried to complain to the front desk about many issues purchase room had, they offered us another room which was #201 which by the way reeked of mold, he stated the tv works so you and your pregnant wife and kids can stay in this room. That alone is a serious hazardous issue & a major health issue, which we did not stay in and went back to our broken down room the t.v eventually started working the following day so we were basically spending the 1st night in the room staring at the walls that were staind with God knows what and the sad part is the kids could not do anything, or entertain them selves with out watching TV even though we paid in full for a full serviced room that was not what we received nor given. The air conditioning unit in our room had 1 out of the 4 vents blowing air since the others were so clogged up with dust & dirt the air could not blow through it.The sink counter in the room had a huge Crack right in the front of it that the kids could have gotten cut or scraped on it if they were to rub against it and it was held up by a screw that was drilled in from the top of it to hold it in place as shown in the pictures. the drain in the bathtub to hold water and fill it or let it drain was broken, the water in the tub when showering would not drain therefore we had to shower and have dirty water up over the ankles and higher depending on how long the shower would take but the hotel had no Hot water the bath in after running the water on all the way hot for over 10 minutes it got warm but no more than that wich I found out it was not just my room when checking out since another lady was complaining to the manager about it at check out and the manager laughed and said we should have giving it more time to heat up. the shower handle to turn the water on was completely loose when turned it actually fell of the wall when I was turning it. there was dark brown stains on the shower curtain hope it was not feces. The water in the sink where the counter had a crack in it made a loud disturbing noise as the water that came out of it was white and pasty as it came out the sink disgustingly I had to stop my youngest child as he tried to drink from it, thankfully I stopped him before he did because he would have gotten severely sick if he did. Also the shower head would not move when I tried to set it to shower and it was only spraying water directly on the shower wall so we had to bath up against the wall for the water to wash us when trying to move it away it would not guessing from the rust behind the wall. I spoke to the hotel attendant and showed him all these problems the first night and told him to call the hotel manager and he said yeah sure Okay and laughed then walked away from the room. the following day I approached him about it to see what the manager said about the situation and how it would be fixed and he told me nothing since he did not call him to relay the message at all nor did he document it in the system, for it to be notated. The locking mechanism on the exterior doors to get in the hotel with the key card did not work and are kept unlocked so any random person could walk in to it at any given time to do as they like. This need to be reported to the better business Bureau and a speacial hazmat matter team to come into the facility and check for up to date permits as I'm sure they are not the hotel must be shut down and closed to be condemned until further inspection as it is quickly falling apart and decaying. Among many other issues I saw at this hotel these are the ones that need to be looked in to first as a high priority.

Posted by Anonymous


We stayed at the Ramada at exit 19 queensbury ny on 2/18/17 the room we had was horrible, no heat, brown water and the hair dryer did not work, the staff did their best but rooms should be checked more frequently to be sure everything worked, we were given a discount on our room but the room should have been free with some sort of compensation, thank you- Karen cole 22 noble, the reservation was under Aidan O'Connor, same address and

Posted by Anonymous


I stayed in your Ramada in mystic CT on 11/4/16 - 11/6/16. They put a hold on the money on my card and said it will be off when i check out. Well it's now the 16th of November and they have not taken the hold off and when I call they tell me they will take it off and they don't. That is $229.00 of my money that they won't take the hold off. I'm getting real pissed off now. I'm about to talk to my lawyer about this so I can get my money back.

Posted by Melissa


I have tried to contact the Manager at Ramada in Birmingham, AL several times. I called Corporate office and sent in a complaint. The manager emailed me and asked if he could resolve my issues... and that is the last. He has not yet to email me back or contact me. I would like a refund for 10/6/2016. I did not stay. I have been trying to cancel sine 10/5. Thank you

Posted by Anonymous


To Whom It May Concern,

I stayed at the Ramada in Albany, NY on 9/30/16. I have been a return client of Ramada for many years and it has always been an excellent experience but this time, not so much. They said all their luggage dollys had been stolen so we had to hand carry e erything to the room. The lobby was unkempt, the staff a bit frazzled. We had resevered a room with two queen beds but upon checking in they said all they had was a room with one king which we took just to find it was one double bed. The room was clean but all the lamps were unplugged. We had to move the bed to plug in the lamps. So I was disappointed in the overall experience. I am hoping this was an isolated event.

Posted by Anonymous


Room was dirty, bathroom wasn't stocked,toilet seat should be replaced,TV kept fading in and out on all channels, dog crap everywhere outside our sliding glass door of our room (GROSS!),and couldn't get Wi-Fi to stay connected. Paid a spendy room rate, considering the condition of the room.I cleaned rooms for 3 .1/2 years, and inspected for 5 years.People are NOT doing their jobs!! I feel Ramada Inn owes us compensation of the cost of our room or a couple free nights in a CLEAN room! VERY DISGUSTED & DISAPPOINTED GUEST!

Posted by Anonymous


My friends have just checked into the Ramada hotel at Frankfurt tonight, date being 14/09/16. The night manager was rude, racist and disrespectful, he decided to ignore them while they stood waiting for 5 minutes, assisted a Caucasian visitor who walked in after them and then when my friend tried to draw attention the manager merely waved his hand as though he was shooing away an animal. I find that to be absolutely disgusting behaviour and appalling in the way of customer service skills. The management clearly needs to be reviewed urgently as I am sure a housekeeping staff would have had a more pleasant and professional manner than was displayed towards my friends by this so called manager. I would strongly advise people to avoid staying at this hotel in Frankfurt until these issues have been addressed.

Posted by Anonymous


I'm never staying in any ramada owned establishment again. No a/c in our room. When I talked to an employee that worked here he said I was on my own and was kicking me out. Worst customer service I've ever delt with in my life. No refund or apology.

Posted by jenn


We stayed at the Ramada in Mackinac City,MI. The room had a horrible smell, dead bugs everywhere mold in the bathroom around the tub, the toilet and the ceiling. we had just come off a 60 mile backpacking trip and were exhausted so we decided to tough it out. During the night my husband went to flip his pillow over and saw a couple of dark spots on it, thinking it was bugs he flipped the light on to find it was blood spots. Clearly they did not change the sheets or pillow cases. Immediately the next morning we took the pillow to the front desk and showed the woman there she immediately called the manager on his cell phone. My husband explained the situation and instantly the manager accused him of bleeding onto the pillow. He said "how do i know thats not from you" my husband told him you can come in and look none of us have cuts none of us are bleeding the sheets and cases were not changed. the manager said "you don't know that, how do i even know that? i will have housekeeping get you a new pillow when they get in" we told him no we're leaving, he simply said "ok" it was very apparent he didn't care. We never asked for money back or a discount but the manager kept repeating over and over "I'm not giving you a discount if that's what you're trying to get" finally my husband got mad and said "i never even mentioned the word discount" the manager said "good you're not getting one" and hung up on him!!! WOW!!! how is he still employed? what wonderful customer service skills no wonder why the place looks the way it does... pool/jacuzzi were nasty too i strongly recommend you DO NOT stay here you will be disappointed.

Posted by Anonymous


I was recently a guest from August 13 to August 14 at the Ramada Limited in Norfolk, Virginia. My itinerary number I was terribly disappointed in the lack of cleanliness of my room. The room itself was at best "shabby." The bathroom had obviously not been cleaned as the toilet seat had a large amount of old, dried urine on it. The toilet bowl was filthy. The shower was also quite dirty. The telephone, both receiver and base were also quite dirty. I called the main desk to complain and a serviceman came to the room and cleaned everything with Clorox bleach and then apologized for the "inconvenience." I have never before experienced such lack of cleanliness in any hotel/ motel I have visited. If it had not been that I got to the motel rather late in the evening, I most certainly would have left to find lodging elsewhere. I will probably never again book rooms in a Ramada again and will advise family and friends to do likewise. Your company should be ashamed to have a motel as careless about cleanliness in your corporate group.

Marlene Goodman

Posted by Anonymous


I am jagdeep i am having a very bad experience at ramada jaipur. Housekeeping entered my room in my absence and when i asked manager he told me that its our hotel policy.when i asked him to give me in written that the housekeeping entered my room in my absence they refused.

Posted by Khood


I stayed at the Ramada INN in Torrance Ca, it was the worst hotel stay I've ever encountered. When we turned on the airconditioner my 13 year old astmatic daughter had a sever flare up from the dudt nasty vents, not to mention the entry door was off the tack and you could see out doors from the inside they refused to refund me because I did not give a 24 hour cancelation.They had no available rooms because they were booked but expected me and my dauhgters to remain in an unsafe unhealthy environment. Had I known my child would get severly ill I would never have booked the room. They have no manger on for days at a time and the staff all seem to be idiots. I called the Torrance Police Department While I was talking to the front desk clerk although this was not a criminal matter they could not beleive they were refusing to refund me. I contacted the corporate office on Friday 07/29 and still have not heard anything. I contacted teh Ramada Inn several time 08/01 to be put on a extended hold, they refuse to provide me the phone number to their insurance carrier to file a claim. I have already contacted the health department and will be filing a complaint with the better business bureau. Will also take them to civil court if that's where this leads us. To top this off I was in town to bury my nephew who was murdered on 07/17. Horrible experience

Posted by Anonymous


I'm at the ramda inn in Cincinnati. This is the worst experience that I ever had in a hotel... I would not recommend my dog to stay in none of y'all hotels..

Posted by Anonymous


I am writing because I did not have a good experience with your Ramada Inn PLaza hotel in Niagara Falls this past weekend. The Staff were not friendly borderline rude. We were called at 1:15 in the morning just to see if we were in the room because of someone doing the check in was new.
This is the fourth time I have stayed in your hotel chain and I will not be back.

Posted by Anonymous


we have a bad experienced staying at one your hotels located in Queensburg, NY. The room was not clean the bath tub was filthy that we have to use towel to stepped on. Please, if no one have brought this into your attention someone in your corporation have to check as it will affect the other Ramada Inn. Thank you. Lilia Dross.

Posted by Anonymous


We was ripped off by your ramada inn, midtown, downtown Denver Colorado, we put a credit on file with them, they told us they would not charge it, we checked out next morning, paid cash, they said they couldn't print a receipt the printer was broke, they will email us one, I have her my email and we left, when we got to Las Vegas we tried using our credit card for our room and found out that ramada charged it anyway, we paid double for a terrible room, air was broke, anyway we want our money back on our credit card asap or we are going to the police and we are calling our attorney. I want someone to call us now, today to fix this! What your company did is stealing.

Posted by Jessica


PARKING LOT IS RAT INFESTED!!!! Do not stay at the Ramada Carlsbad you less you don't mind rats falling on your car hood or being surrounded by a bunch of low life drug addicts. I stayed for 2 nights at the Ramada in Carlsbad, Ca. When I initially checked in I was given a small room. I have a service dog and there is a sign at check in stating how they are pet friendly and will gladly out you in a larger room so your dog can be comforter able. I was not put in a pet friendly room. However, the man at the desk nicely enough changed my room. Although it took him 3 tries to finally get the larger room. At least he finally got it rt and was nice about it. I forgot to mention the first room I was given did not even lock properly. The door appeared to have been kicked in or something.
Later that first night when I Was outside walking my dog I heard noises in the bushes. That's when I noticed that the trees that lines the parking lot were rat infested. I'm talking about rats everywhere. I moved my car. Then upon returning the second night after dinner I pulled into a parking spot and was scared to death when a rat fell from the tree above and in to my hood. I was so grossed out. I moved my car again and this time went up to the balcony outside my room and filmed for 15 mins the rat situation. I called the front desk and made the gentleman aware of the situation and he stated he would have the manager call me in he morning. No one ever called and after I checked out and went to my meetings I checked my voicemail and still no call. I decided to call and speak to the manager instead of waiting for her call.
I spoke to Leticia supposively the manager there. She was rude and basically acted as if I was lying. She stated she had been in the laundry room last night and didn't hear anything. Well, I told her to go stand under the tree tonight and tell me what she sees. She said no one else had complained. And She was very rude and I felt as if she thought I was lying.
I will NEVER stay here again. The breakfast sucks, staff is rude, pool is closed, rooms are dated and the parking lot is rat infested and the hotel is occupied by a bunch of SCANDOLOUS, low life drug addicts... So spend a little more money and stay some where else.

Posted by Anonymous


Ramada at Shahjahanpur Rajasthan, has turned worst in services though a huge has been spent on the infra. Service team need to be apprised for hospitality traits.

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Posted by Anonymous


We stayed at the Ramada Inn in Allentown/Whitehall PA and were very happily surprised. Ashley Falcon at the desk was wonderful and helped us with everything and with a smile! The room was clean and quiet. The breakfast buffet was great!!

Posted by Anonymous


Stayed at the Ramada Hancock, Michigan in October of 2012 and found it wonderful. The view of the lake and the city were beautiful both during the day and at night with all the lights. The soup served from the hotel restaurant was excellent.

We had no complaints and would definately recommend it to others.

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