Radio Flyer Customer Service

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1 Negative Comment out of 3 Total Comments is 33.33%.


2 Positive Comments out of 3 Total Comments is 66.67%.

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Product Knowledge

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  • Radio Flyer

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 1 negative comments (33.33%)
    • 2 positive comments (66.67%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 6.5 Issue Resolution
    • 7.0 Reachability
    • 10.0 Cancellation
    • 7.3 Friendliness
    • 10.0 Product Knowledge

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Posted by MJ

The website has been saying "server problems" for over a month now. When I called directly I was on hold for 30 minutes before a very rude person wasn't helpful at all. All I want is a replacement seat for the folding trike that broke after only 3 months of light use!

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Posted by James

Needed a new baring for the rear wheel of my sons scooter. Phoned them up. They fixed it. Posted it. No hassle. The person who I talked to was only really concerned that their product had failed and my son was without his scooter and how Radio Flyer could remedy the situation asap. Fantastic customer service easily exceeding my expectations.

Posted by Anonymous

I recently purchased a radio flyer product that had a damaged piece. I called the customer service department, they not only resolved my problem quickly, they mailed me the part, free of charge, and I received it in two days.
I have not had this kind of customer service in a very long time.
Thank you Radio Flyer and keep up the good work.

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Company News
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