RBS Customer Service

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  • RBS

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 2 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.0 Reachability
    • 1.0 Cancellation
    • 5.0 Friendliness
    • 5.0 Product Knowledge

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Posted by steve

RBS dont have online banking they have online telephone banking,If you wish to contact them you cant email them you have to wait until the customer services is open and phone them.
MBNA is far superior.

Posted by Anonymous

reference number 13657657
The following example;
Person A has lend her dress to person B and now wants it back. Person A calls person B and asks for it. Person B says; "i'm not sure where i kept it,let me call you back". But she never does. Regardless the devastating problems person A is going through she finds some time to call person B,again. The answer she gets is ; "why did you not call me earlier?"
This is the exactly the same situation i find myself in with the two employees Lindsey Reynolds and Pauline Ozdemir.
I questioned for my money and my question was answered with an another(ridiculous)question in return.
It is not in their interest why i did not call back in the time of THEIR liking,my request was ALREADY MADE!!!
I do apologise for the simplicity of this complaint but i feel like as if this is the only way to get through their thick skulls.

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0800 121 129
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