ProForm Customer Service

User Reviews, Ratings and Comments

ProForm customer service is ranked #909 out of the 946 companies that have a rating with an overall score of 17.00 out of a possible 200 based upon 7 ratings. This score rates ProForm customer service and customer support as Terrible.


7 Negative Comments out of 7 Total Comments is 100.00%.


0 Positive Comments out of 7 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • ProForm

    Customer Service Scoreboard

    • 17.00 Overall Rating
      (out of 200 possible)
    • 7 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 2.0 Reachability
    • 1.3 Cancellation
    • 2.5 Friendliness
    • 1.7 Product Knowledge

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Posted by goodhealth

I purchased the ProForm ICON Upright Exercise Bike and am very disappointed. From the beginning there was a forceful knocking from the left pedal and I believe the screw pedal or crank shaft was stripped. It was only weeks old when, during use, the pedal completely collapsed and fell off the bike. The pedal is unable to be reattached, and by design, a complicated, time consuming and expensive solution will be required before the bike has a chance of being operable again. More specifically, the bike will need to be disassembled and the interior wheel mechanism, the Crank/Pulley, along with the Pedal and related parts, will need to be purchased and replaced. Again, with such minimal use, I believe this problem represents either a design/engineering problem, or the use of substandard parts and materials. ProForm Icon representatives have been unhelpful, even indifferent, when I expressed consumer safety concerns regarding an injury caused by the separation of the pedal from the metal crank shaft. Note: ICON has an "F" rating with a consumer business rating agency - wish I would have inquired before and purchased a better product from a more reputable company.

Posted by Anonymous

This is the worst customer service I have ever experienced from a company. I ordered the equipment on 11/29 and still have not received order, don't know status of order and in the 6 calls I have attempted I have been placed on line 30 minutes each time and no one answers. I am sorry I purchased this equipment.

Posted by PO'd

trying to get ahold of the customer service is a nightmare. I have been trying to reach them for two days now and have been waiting on the phone for up to 30 minutes before I hang up. I did not get everything included in my equipment and have been trying to contact them to have them send my missing part.

Posted by Anonymous

I need a schematic diagram and a parts list for the Accusmart Fitness Monitor on the Pro-Form Crosswalk, Model PF705024. Where can I get these, if they are still available?

Posted by Fay Gunn

I will never order an item from your online store again. I placed an order over three weeks ago and never received a confirmation e-mail. On the day I placed the order I accidentally typed in the incorrect e-mail address I called back to speak to a rep to correct the address to and was told the system should not have accepted the .xom extension when I placed the order but that he would correct it in the system and send my confirmation...that was over 3 weeks ago. I never received the confirmation e-mail and the money ($24.95) has since then been debited from my account. I've sent a total of 5 e-mail; been on hold with your customer service for over 44 minutes and never received a reply as to when I can expect the order. Since I didn't receive assistance from ProForm I purchased the item for $29.90 from Amazon. I would like a full refund and will be writing headquarters in hopes of receive the proper customer service. This is by far the worst online experience I've had.

Kind regards,

Fay Gunn

Posted by Consumer

ProForm has dropped the ball in service and consumers now know that trying to get ahold of a representative is next to impossible. The are well below average with digital tech as well and social media interaction and just plain old service!

THE CONSUMER ADVOCATES RATE THEM AS A 1. (One) out of 10 compared to their competitors in a recent survey conducted by 2588 consumers in 2015. Just call their # and you will experience the horrific service yourself.then press 2 3 4 etc the only time you will get right through is if you press sales when they take your money.

Two thumbs down from The Consumer Advocate Group 2015

Posted by SMa

We recently order two of the adjustable jumpboxes which were delivered to our house. After building the jumpbox we discovered that the legs wobble particularly when the legs are extended. Who would want to jump on to a box that is not sturdy? When we queried this Proform told us to send it back at our own expense. I find this completely unreasonable as the weight of the jumpboxes would end up costing us yet again more money. We are still trying to get this resolved but so far I have found the service to be completely ridiculous. I would never use Proform again or recommend them to anyone.

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