Posted by Anonymous
Brand new snow blower missing a spring. Called customer services and was told it was on back order and would be a couple weeks. It's been a month. Took me 4 calls and an hour and of being put on hold and constantly disconnected before I could get someone to finally tell me it will take another week or so for it to make it to me. Seriously??? What horrible customer service! And not even an apology!!! Wow. We only buy from companies with good customer service so I cannot recommend Poulan to stand behind their products.