Potbelly Sandwich Shop Customer Service

User Reviews, Ratings and Comments

Potbelly Sandwich Shop customer service is ranked #339 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 37.40 out of a possible 200 based upon 7 ratings. This score rates Potbelly Sandwich Shop customer service and customer support as Disappointing.


7 Negative Comments out of 7 Total Comments is 100.00%.


0 Positive Comments out of 7 Total Comments is 0.00%.

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Disappointing Overall Customer Service Rating

  • Potbelly Sandwich Shop

    Customer Service Scoreboard

    • 37.40 Overall Rating
      (out of 200 possible)
    • 7 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 4.0 Issue Resolution
    • 3.8 Reachability
    • 5.5 Cancellation
    • 1.6 Friendliness
    • 3.8 Product Knowledge

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Posted by Horrible service

I Just Had The Worst Experience At A potbelly located at 1459 W. Taylor in Chicago IL.... Was there two days in a row and the second day experience was worst then the day prior... Completely rude employees both days.... Had no idea what was in the powerhouse salad....i asked for chick peas and they said it would be extra.... Received a total of five... Then I explained they forgot the humas and she replied sometimes they include humas and sometimes they don't... It changes...

The attitude from all the employees is enough to me to never enter that store again... Very disappointed... I'm a big fan of potbelly store.... Just not that one.... Never again...

Posted by Anonymous

Had high hopes when Potbelly opened, have eaten at various locations weekly for many years, food usually good, shakes a great deal, like the diversity of staff, accumulated several hundred shares of company stock over this time...yesterday I experienced unfriendly, disengaged staff, tried to point it out to no avail (I was pushier than usual, not my best moment), so I left, ate sandwich in car and called the 312 customer service number...got recorded message, a really bad one... suggesting I could get in touch with them via social media...I left a message (no return call yet)
Discouraged investor who dumped my stock prior to yesterdayâs closing

Posted by Anonymous

I watch a commercial for pot belly on tv if you down load your app today only so I did much to my surprise the app didnât work so the manager at the store had me purchase the so call free pastrami sandwich she said she had no knowledge off the app and then said sometimes it works and some time it donât quite rude I think you owe me apology and a sandwich

Posted by Anonymous

Today I went to potbelly in the building where I work. I work at 900 n. Michigan. The bloomingdales building. I stopped coming in here because of the service and the way the sandwiches are made. I have worked in this building for three years for the office towers, just to give u a background. The service was amazing except for the Hispanic young lady who works there. I don't know her name but her hair is dyed a reddish brown with black roots. Not sure if she is a manager, team lead or what but she is very much extremely rude as hell. She rolls her eyes, she makes snide comments. Customers are very much aware of this. I used to work at McDonald's for 9 years before I started working in this building, so I am very much aware of customer service. She has no customer service skills what so ever. I think her name starts with a N. she needs to be re-trained..

Posted by Anonymous

2130 Ford Parkway
Saint Paul, MN

The worst customer service I have ever experienced. I have been in the hotel/restaurant business for over 20 years and have never experienced this type of poor management & staff. The ordering process, customer service, management and staff was below par. Demera was unpleasant and unprofessional. She has no business working with or in a public situation. I have the entire phone call recorded for proof of her manners and actions. Robert the manager on duty did not take control of the situation. Either she would not put him on the phone or he is just as much to blame. This would have been a first time experience and it will be the last. As you probably know, word of mouth can break a business and we are several people who will share our horrible experience. I will continue to call until I get an actual human on the phone and not the run around. Potbelly's gets a F- for customer service & overall experience. Shame on you for having these type of people work at your establishment!

Posted by Anonymous

First off I was very disappointed when I walked into this resturaunt to get turned away. The sign outside clearly states the hours for closing and the person in front of me was getting served. To my understanding if I'm in the building 15mins before closing I should be served. This is very irritating to me that I was turned away. I have never been to a place where I get turned down but I guess there's a first time for everything. I usually don't get frustrated about things but I had better expectations for this place.

Posted by Anonymous

EXTREMELY DISAPPOINTED WITH THE SERVICE at my local potbelly sandwich shop. When I asked the cashier to make a milkshake (before I even ordered my sandwich!) she visibly rolled her eyes at me. Then when I went to take it, she told me "don't drop it 'cuz I'm damn sure not making another one" Who the hell says that?!?! very upset

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