Pontiac Customer Service

User Reviews, Ratings and Comments

Pontiac customer service is ranked #39 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 79.04 out of a possible 200 based upon 19 ratings. This score rates Pontiac customer service and customer support as Disappointing.


12 Negative Comments out of 19 Total Comments is 63.16%.


7 Positive Comments out of 19 Total Comments is 36.84%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Pontiac

    Customer Service Scoreboard

    • 79.04 Overall Rating
      (out of 200 possible)
    • 12 negative comments (63.16%)
    • 7 positive comments (36.84%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.0 Issue Resolution
    • 5.4 Reachability
    • 2.2 Cancellation
    • 5.7 Friendliness
    • 4.8 Product Knowledge

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Posted by Rita M. Garcia

I'm very unhappy with Pontiac. Still waiting on headlamp recall almost a year. Can't drive my car in the dark. Yet if I take it to get service, I'm responsible for paying, I don't agree, paying for human negligence? I need someone to call me today, or Im calling state board. Thank you!

Posted by Sandra Waldman

I love my '05 Pontiac Grand Prix...just rolled over 225,000 miles. I recently dropped my 50-year-plus membership in Wisconsin AAA because they refused a request to help pay for a tow after a coil spring broke because I wasn't "far enough from home" (only about 8 miles!) On looking something up in the manual today, I discovered a Pontiac Roadside assistance number. As I have wondered who I would call if I was, in fact, out of the area and had car trouble, I was wondering if this number is still valid or if there are suggestions? This isn't a review, but a question. My car is GREAT and still going! Thank you.

Posted by onepissedkitty

You should be ashamed of yourself. I own a 2008 Pontiac Torrent and it's nothing but a piece The stabilizer link lite service traction control has been replaced twice and the light still comes on and tells me to service it. if I have an accident do too slippery weather conditions I will sue Pontiac because of this problem with this vehicle. this Pontiac Torrent is the worst American made car I have ever had. too bad I can't get a refund.

Posted by Anonymous

I have a 2003 pontiac Montana which I love so much, still highly kicking with 150000 miles. The only thing is that my radio, although still playing, the front panel does not lit up. I'd like to replace with same original radio. I wish you coul tell me the part number on the radio so I can buy it on ebay, knowing it will be expensive by you.

Posted by Jim

I have a 2009 Vibe. I bought it as a GM Certified Used Car in July of 2012. I had a left front wheel bearing replace in May of 13 (52,000 miles) under warranty - had a left rear bearing replace Jan. of 14 (63,000 miles) at my cost - and just had the heat shield over the muffler fall off on 4/27/14. These repairs on a vehicle of this caliber, with low mileage, seems excessive.
I went to my dealer who suggested I contact Pontiac CS. I called on 4/28 (10:10am) and a Brittany told me that Pontiac was no longer handling Vibe issues, and to call Toyota (no matter that is was sold by GM, warrantied and serviced by GM). I did at 10:15. A helpful Rebecca checked and assured me that it is indeed a GM issue. So, I called back (10:20 - on hold for 8 min). A young man, Carlos, was helpful and I was put in contact with Jerelle a service specialist. She is working to see what can be done.
I will follow up with the outcome of this situation.

Posted by UpsetChevyDealershipCustomer

I just paid 40 dollars to get the key code to my car from Chevy since the key has a chip and a locksmith would have to remove the ignition cylinder before being able to cut a key. The total cost of the key was 85 dollars for a key that didn't work. I just called Chevy's corporate office to voice my complaint mainly about paying 40 dollars for a code to a vehicle I own. I said this is bad customer service charging so much money for a piece of information on a vehicle already purchased from you. The customer service rep said she will document my complaint and I asked if I will be contacted and told the reason why this is there policy and she said no. I then told her that is also poor customer service many of Chevy's vehicles cost as much as a house and you can afford to give better customer service for that investment.
What happened to pride of workmanship your product represents you?

Posted by Neverbuyanotherpontiac

Hello all, I have bought a 2008 Pontiac G6 Coupe GT. I am very dissatisfied with the problems that I have had with this vehicle. The amplifiler has gone out..The hub bearings need to be replaced and The canister valve kept getting stuck and the gasket needed to be replaced. I called Pontiac Customer Service to try and get an answer as to why or to get some assistance in funds and of course they tell me since I did not go to a GM Dealership that they will not be able to reimburse me. Becuase I went through a third party, they can not assist me. I filed a complaint with Pontiac and I now will be contacting the Better Business Buereau, The Attorneys General's Office and a bunch of other advocate centers for help in this matter. I may even contact a lawyer. I will urge anyone to reconsider buying any General Motors vehicle or for that matter Pontiac vehicle. In my research, my car is not the only car that have had this problem...I regret the day that I bought this car and I regret the day that I started purchasing Pontiac vehicles again.

Posted by Anonymous

We bought a Pontiav Vibe 2007 from Sutherlin in Pell City, AL. Unfortunatly this business was closed and no other GM Dealer in our county so in the future we are forced to buy from the ones established here, service is provided now by an express Lube center

Posted by mcanon33

Form letters and the runaround that's what
you get from Pontiac customer service. And
to speak to a rep-you will be speaking to
someone halfway around the world who has
little or no knowledge of your problem!

Posted by 2001 Grand Prix

A couple of years ago there was a recall on several Pontiac vehicles due to the spark plugs igniting an engine fire. While driving to the dealership to get these plugs replaced, my engine caught on fire. I contacted customer service for 2 years. All that occurred during those conversations were transfers to other departments and explanations of bankruptcy. No one could or would help me. Due to my work I travel a lot so I was unable to follow up on the bankruptcy court claims, etc. I contacted the local dealership one last time in hopes of something different happening. In that last attempt, I was transferred to different departments at least 4 times, the claim/account number changed 2 times, and I finally was transferred to an answering service in which I could only leave a message. I had to pay the dealership for looking over the car to see if the repairs were even worth my time and then they took the car to the junk yard. If this is the kind of customer service GM offers, I’ll take my chances with their competitors.

Posted by Anonymous

Your customer service is awful. It will be very difficult for me to buy a GM car again after my experience. When I actually was able to talk to a live person...they continued to tell me they were in Detroit...they were in the Phillipines. Maybe you need to send some americans to the Phillipines if you want to try and trick us. They did not want to hear my problems, they just wanted to find some reason to tell me my problem was my problem.

Posted by Anonymous

i bought a 2007 pontiac g6 dec 2006 brand new and have been having the same problems with it ever since i got it. having major electrical problems and it seems that it is dangerous for me to drive. my dealership seems to be having a problem fixing it and general motors doesnt want to do anything to help me. if i was you i would not buy a car from general motors. they are not going to help you at all.

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Posted by Anonymous

I know for a fact Pontiac is the best! I have a '92 Pontiac Bonneville SE, I purchased used with 150 plus miles back in 2005. Orignal motor and transmission. It's 2015 and I have 402 plus miles and still rolling. I love my car and think it was a great investment. Wouldn't trade it for the world!!!!!#Pontiac#lover Now who can top those miles???

Posted by [email protected]

Thank you for my complimentary maintenance card. It was a very nice surprise. I take my car to Andy Mohr in Fishers IN and they are AlWAYS happy to answer any questions I have about my car. If you guys have any extra "free maintenance cards" laying around send them my way!

Posted by Anonymous

Excellent source for contact information and helpful Pontiac customer service rep. Good job!

Posted by S3

Last week I used my complimentary service card at Barlow Buick GMC. I was in and out
in less than an hour. Thank you for sending me the card. I am really happy with my Pontiac G6

Posted by Anonymous

Thank you for the Complimentary Maintenance Card, it was a pleasant surprise & I used it the past friday at Dyson Motors, Durant, Ok. They are very friendly & prompt.
Ruth Sandel

Posted by Anonymous

McDonald Pontiac, Saginaw, Michigan I couldn't have been more pleased with the
service on my 2003 Pontiac. The service
person, Jason LaMarin, was friendly and

Posted by Anonymous

spoke with Rocky, very helpful knew every inch of my car thank you.

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Pontiac Manuals
Company News
9th-grader made gun threat at Pontiac High School Tuesday afternoon
PONTIAC, Mich. - A ninth-grade student made a gun threat at Pontiac High School on Tuesday afternoon, said the Oakland County Sheriff's office. While working on a group project in class, the 14-year-old boy yelled out “I'm going to bring a gun to ...
Pontiac apartment building fire displaces 20 people; 4 rescued
PONTIAC, Mich. - An apartment building fire Tuesday morning has left 20 people displaced in Pontiac. The fire happened early Tuesday morning at Baldwin Avenue and Cesar Chavez Avenue. It was put out by Waterford, Bloomfield Township and West ...
M-59 reopens both directions at Pontiac Lake Road after crash
Both directions of M-59 have reopened at Pontiac Lake Road after closing for several hours due to a serious crash Friday morning. According to authorities, the Waterford Police Department and Waterford Regional Fire Department responded to a multiple ...