Posted by kharrison90
The customer service I received was horrendous. I am a college student and have a final project to work on that is worth half my grade. Every time I try to open a new company so that I can create the project the software starts my fiscal year in 1/1/97 (my fiscal year should be 10/12), doesn't create a sample chart of accounts (I selected this option because my teacher requires it in the info for the project), and doesn't open automatically when I finish the set up. I contacted Customer Support online and I was told that I can only go to the forums on the student site. The student site had one problem similar to mine on it's forum and the only reply they got was from a Sage employee who told them to try the US forum (which is ridiculous because it's the same forum, same questions whether you are on the US or Canadian site). I explained this to the customer service representative and they told me they "understand that I need to master the software." I explained that I have "mastered" the software, what I NEED is for the software to work properly. They then told me that I could contact my professor who could help me. I told them that my professor has tried and can't recreate the problem or show me how to fix it. They then told me I could contact my professor who could contact them so they could tell him how to tell me how to fix it. I pointed out the fact that they could just help me right now rather than having to do this redundancy. They implied that I wouldn't be having this problem if I actually knew how to use the software correctly. They then flat out told me that my problem was not a priority because I was a student and therefor not an owner of their main program. So since I only paid $400 instead of $2000, I am not enough of a customer to receive proper customer service. If they had been at all sympathetic or helpful I would have been somewhat satisfied. However, they were rude, insensitive and stonewalled me.