Peachtree Customer Service

User Reviews, Ratings and Comments

Peachtree customer service is ranked #747 out of the 946 companies that have a rating with an overall score of 24.20 out of a possible 200 based upon 5 ratings. This score rates Peachtree customer service and customer support as Terrible.


5 Negative Comments out of 5 Total Comments is 100.00%.


0 Positive Comments out of 5 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Peachtree

    Customer Service Scoreboard

    • 24.20 Overall Rating
      (out of 200 possible)
    • 5 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.8 Issue Resolution
    • 2.5 Reachability
    • 1.0 Cancellation
    • 4.0 Friendliness
    • 2.8 Product Knowledge

Add your review!

Posted by kharrison90

The customer service I received was horrendous. I am a college student and have a final project to work on that is worth half my grade. Every time I try to open a new company so that I can create the project the software starts my fiscal year in 1/1/97 (my fiscal year should be 10/12), doesn't create a sample chart of accounts (I selected this option because my teacher requires it in the info for the project), and doesn't open automatically when I finish the set up. I contacted Customer Support online and I was told that I can only go to the forums on the student site. The student site had one problem similar to mine on it's forum and the only reply they got was from a Sage employee who told them to try the US forum (which is ridiculous because it's the same forum, same questions whether you are on the US or Canadian site). I explained this to the customer service representative and they told me they "understand that I need to master the software." I explained that I have "mastered" the software, what I NEED is for the software to work properly. They then told me that I could contact my professor who could help me. I told them that my professor has tried and can't recreate the problem or show me how to fix it. They then told me I could contact my professor who could contact them so they could tell him how to tell me how to fix it. I pointed out the fact that they could just help me right now rather than having to do this redundancy. They implied that I wouldn't be having this problem if I actually knew how to use the software correctly. They then flat out told me that my problem was not a priority because I was a student and therefor not an owner of their main program. So since I only paid $400 instead of $2000, I am not enough of a customer to receive proper customer service. If they had been at all sympathetic or helpful I would have been somewhat satisfied. However, they were rude, insensitive and stonewalled me.

Posted by P

Finally they convince me to pay for gold support
i have been re-qued rwice today - still waiting for assistance (average it says is 8 seconds)
i have been online for 2 hours!!!!!!

Posted by Maggie McGee

Upgraded to 2011 (with free upgrade to 2012). Noticed in January the Tax liability report had the incorrect amount for the employer paid amount. Notified Peachtree - got an "oh yeah, that doesn't work. We're working on it".
Now it's september and Sage wants to sell me a new program - "Quantum". I asked about this issue and they said a patch has been available for about 6 months.... they'll get back to me. Typical Sage - don't fix the program that was already paid for, just sell 'em a new one.

Posted by Mary

Customer assistance is atrocious. Wait time on the phone for a rep is over 30 minutes every time I call - online is no different.

Although I have used the product for several years and find it user friendly, I am seriously thinking about switching our company over to another program due to the non existant customer support.

Posted by 1041470760

Customer Service obviously didn't read the FAQ section of the companies web site. I ordered a plain standard size doormat as advertised on pbp1 website. The FAQ section indicates that such sould be shipped within a two day period. There was no mention of having to manufactor the mat or that there would be delays on the normal processing and shipping regimen.
Customer Service now tells me There is 7 work days manufactoring delay and then the two days of processing and shipment.

There are currently 0 Positive Comments for Peachtree.

Be the first to submit a positive comment
There are currently 0 Employee Comments for Peachtree.

Be the first to submit a comment from an Employee


We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Peachtree can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the Peachtree corporate office headquarters phone number, address and more at

Get Help Online

Get immediate support for your Peachtree questions from

Reviews & Ratings

View thousands of Peachtree user reviews and customer ratings available at

Company News
Autonomous shuttles coming to Peachtree Corners
Driverless shuttles are coming to one Gwinnett County city. The Peachtree Corners City Council voted Tuesday night to approve the $2 million-dollar autonomous shuttle project. The vehicles, which could hold up to a dozen riders, will run in a dedicated ...
peachtree @ 1800-274-4168 pos CONTACT sage 50 TEC*H SUP0ORT
USA Toll Free 1-800-274-4168 SAGE 50 customer service Phone Number! SAGE 50 Help Desk Number! 1-800-274-4168 SAGE 50 customer support Phone Number! SAGE 50 Helpline Number! 1-800-274-4168 SAGE 50Tech Support Phone Number! SAGE 50 Tech Support Phone ...
Buford man represents USA and Mexico in AJC Peachtree Road Race
After finishing the Atlanta Journal-Constitution Peachtree Road Race, Ricardo Cadillo stood out a little from most of his fellow runners. Red, white and blue dominated the outfits of the thousands of participants with everything from statue-of-liberty ...