PNC Bank Customer Service

User Reviews, Ratings and Comments



PNC Bank customer service is ranked #556 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.42 out of a possible 200 based upon 548 ratings. This score rates PNC Bank customer service and customer support as Terrible.

NEGATIVE Comments

515 Negative Comments out of 548 Total Comments is 93.98%.

POSITIVE Comments

33 Positive Comments out of 548 Total Comments is 6.02%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • PNC Bank

    Customer Service Scoreboard

    • 29.42 Overall Rating
      (out of 200 possible)
    • 515 negative comments (93.98%)
    • 33 positive comments (6.02%)
    • 5 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 2.5 Reachability
    • 1.8 Cancellation
    • 3.3 Friendliness
    • 2.4 Product Knowledge

Add your review!

Posted by Mark


Had an auto loan through them. Traded my old car that was financed with them 1/7. Car paid off 1/20, have the dealership information where the loan was paid. They took another payment out, $440.00, 2/1. I have had to fight to get it back because payoff was underestimated $7 dollars. My contract was over with them when the dealership paid off loan on 1/20. This is theft by statute and I am filing with my local States Attorntey. They agreed to pay it back by 2/14. No check and no one will call me back.

Posted by Anonymous


It's ridiculous you don't have 24/7 phone service! My card was stolen and I can't cancel it!

Posted by Charles Fantuzzo Loan


I am writing this letter as I would like for Samaritan Law Office to be completely removed from my account. Last year in May I retained what I thought was a legitimate Law Office to help me in being reviewed for a program to keep my home. After months of paying them to provide this service, they all of a sudden stopped calling me, updating me and ceased contact with me around December 2016. I tried reaching out several times, with no return contact. Soon after I found that this law firm was no longer in business and all the contact information including phone number sand email were disconnected, as well as several bad reports online which confirmed I had been scammed and that they were out of business. At this point I am left with a sale date upcoming on August 10th and I am unable to call in to my lenders PNC Loss mitigation department because I am not authorized.



As the owner and sole holder of this debt, I request that immediately this Samaritan Law Group be removed from the account as I need to be able to speak on my account in order to find a resolution to the past due amount on the account.

I have reached out to my states attorney general to make them aware of what has been happening as they have told me it is illegal for the lender PNC to deny me access to my account specially if the Law firm in question is no longer in business and cannot be reached in order to remove themselves from my account. I do not want my account to be held hostage at this critical time as I am being foreclosed illegally because I cannot speak on my account.

Posted by Anonymous


Very nice people who provide little to no resolution of issues. All accounts will be terminated with this bunch of worthless bozos

Posted by Debra


Last night at 10:00 pm while checking my PNC Checking account to see is pending deposits had been posted. I found an overdraft charge. I contacted the bank this morning who said that I was overdrawn because my insurance payment had gone through. However; looking at my account on line it showed that I had $2.40 in my account with 2 pending transactions. which mean they were waiting, along with the deposit. The bank says that the insurance payment is what overdrew my account. I explained that when I looked at my account, it showed my balance to be in the positive not the negative. That there were no negative transactions other than the overdraft fee. Never the less, they were not helpful, I believe that they purposely misrepresent account information on line to charge overdraft fees. I am looking for a lawyer to start a class action lawsuit to force this bank to stop these illegal transactions.

Posted by Cookie


The Northeast MD. regional manager and the Executive Client Relations Dept. decided in favor of an employee that accessed my account against my express wishes because she is a top earner in the region, and banned me from the branch. I'm considering a lawsuit.

Posted by caadn


DO NOT open a HELOC with PNC. I took out a HELOC in late September 2016 in order to fund needed home repairs due to toxic mold issues in my house. Since opening the account, NEVER have I experienced such dysfunctional servicing of an account. In order of irritation:

1. For some absolutely ridiculous reason, PNC has 2 separate departments that handle customer service for their HELOCs. One only handles issues and transactions made through the HELOC card, the other only issues and transactions made through the accompanying checks. Neither department can access the information the other has, and both have different hours. This leads to an exceptionally frustrating experience when attempting to resolve any issue that may involve the account as no one at the bank seems to have a global view of your account at any time.

2. Unlike security checks with every other financial organization on the planet, if you call the customer service number on the back of the HELOC card you cannot speak with anyone in the HELOC card department unless you have your full account number with you. This number only appears on your checks and HELOC statements. You can provide your name, address, phone number, SSN, DOB, any and all information off the card itself to the representative, but if you don't have the full account number they will refuse to speak with you. If you are out and about and need an issue resolved quickly, unless you have the account number memorized you're utterly out of luck.

3. While I appreciate the lengths to which banks go to extend fraud protection, the PNC HELOC division is ridiculous in regards to the frequency of how many times card swipes have been declined for even tiny amounts. I had a card transaction for around $30 declined while the very next day a check cleared for several thousand dollars against the account. The several occasions I have had to contact the HELOC card division to clear up issues such as this, I have regularly received misinformation, misdirection, and have had to call back multiple times to resolve issues I was told had been taken care of.

4. While regular checking and savings accounts at PNC appear to exist in the modern day of online banking, the HELOC division seems to still be abiding its time in the late 90s or early 00s. Logging into your online account and accessing the HELOC area, you cannot access any HELOC statements online and cannot view check images that have cleared. The only way to get HELOC statements is by mail and check images by special request.

All in all, working with PNC after the HELOC was approved has been an abysmal experience. If you're considering PNC for this type of lending, just don't. I have worked in the financial services industry for some time, and am staggered by the sheer incompetence with which PNC services this account type. You would have an extraordinarily more pleasant experience whacking yourself in the head repeatedly with a 2x4.

Posted by Anonymous


Went to a local Chantilly, VA PNC Bank on 14 Dec 2016 to have an insurance check co-endorsed. They claimed 3 business days to sign the check (too much time already) and put the proceeds into my checking account. It is now 28 Dec 2016 and they still have not co-signed my check or deposited the funds into my checking account at PNC Bank. As a matter of fact, they are trying to trace the check as I write this rating. The insurance check proceeds needs to go to the contractor who has completed the work. What a horrible banking experience, maybe they should hire some competent personnel. WHO

Posted by D.Cook


I've been trying to work with PNC on an issue concerning one of their branch employees that I was in a personal relationship with using my personal account information that she acquired while living with me to gain unauthorized access to my account. I have the documented evidence of the transactions including the reference nos. The complaint was elevated to the Executive Client Relations Dept., they claim an investigation was completed and a letter was sent to me. I've received no letter, and the employee in question confronted me in public on 12/10/16 accusing me of trying to get her fired. It is my belief that someone in the management chain has intervened in the investigation because the employee in question is the top account producer in the Northeast Maryland region, and they don't want to lose her revenue. I would like to know if I can take this issue to a higher level than Executive Client Relations. That has been an abject failure. Thank You.

Posted by Anonymous


PNC Customer Service...NOT global and CANNOT THINK OUTSIDE OF THE BOX"
I have (2) accounts, (1) I have had since graduation from college in 1982 and
the 2nd account since I have been renting my previous home for 4 years.
Unfortunately, while vacationing during the Thanksgiving Holiday,I was utilizing the debit card associate with the account that had the least amount of money;and
therefore incurred (7) overdraft fees @ $36.00 each for a total of $254! This was a honest mistake, as I had enough money in my primary account to cover these charges. However, when I contacted Customer Service the policy would not allow them to reverse all of the fees. What HORRIBLE & INCONSIDERATE SERVICE for a client who has had an account with PNC for over 25 YEARS! I recently encouraged a friend open a PNC account as she was dissatisfied with Wells Fargo.
I WILL BE CLOSING BOTH OF MY PNC ACCOUNTS! BEWARE IF YOU MAKE A MISTAKE, PNC IS NOT FORGIVING, NOT UNDERSTANDING AND FRANKLY THIS BAKING AGENCY "JUST DO NOT CARE" I recommend that YOU FIND ANOTHER FINANCIAL INSTITUTON!

Posted by George


11/18/16



George T. Cruz

I have Bank Of America account this morning at 10:38AM / 10:45AM (from print out receipt)I tried to withdraw from one of PNC ATM machines located at Chevy Chase, MD (5463 Wisconsin Ave., Chevy Chase, MD)

Withdrawing $203.50 w/ Service Fee.

Your ATM didn't dispense cash and it shows from my BOA account it has been withdrawn.


I already talked to my bank and told me to reach out to your customer service.

Posted by Anonymous


Dealing with your automated service is likely the worst personal banking experience of my life. considering switching banks. Also let's not forget your "random check verifications". Locked my deposit up for 5. Days without notice or explanation. #PNCsucks I'm going back to Bank of America

Posted by Anonymous


Poor service attitude don't have to help me solve my problem just hang up on me .in November 3rd 2016

Posted by Anonymous


I am a long time customer I have a mortgage savings and checking accounts with you.I was looking to buy a car and at same time I received a call from PNC to set up an appointment to review my accounts and current needs. I made that appointment and when I arrived at 9:00am I told them of the appointment the girl said they did know about any appointment but if I could wait for her to sign in and get her opening stuff done. I said ok but why did I have to wait shouldn't this stuff be done before opening the doors. Then after about 5 minutes she said ok what kind of appointment do you have i said I was called for a review she said oh then looked at the other girl and said do you want to do this I did one yesterday the girl said no not really. Then the other girl said well I have something else to do, I then said well if know one wants to help I can leave then the 1st girl said no I'm sorry I will help you. Ok everything was fine but then after taking to someone from PNC's financial department about refinancing a car loan she told me I had to fill out an application online or I could go to any branch and they would help me with it. So I went to the branch for help there were 3 people there and again the male teller asked the same girl as the last time if she wanted to help me she looked at the other girl and said why don't you do it she said I would but why don't you then the male said ok I'll do it. I feel like I am a burden when I go to your bank.

Posted by FPWD


Made an online payment to my PNC HECL on 9/2. HECL statement is dated 9/2. Payment was broken down by PNC for principal and interest. Despite that PNC automatically deducted the minimum payment from my checking account 23 days later on 9/28! Simple to see they were wrong, yet the "Retail Escalation Team" needs two weeks to review my complaint and I'm overdrawn. More than 5 minutes to see 2 dates (statement and date of payment?????

Posted by Iris


I agree with the 499 complaints so far. Pnc will not accomidate there customers. Everything is a unfortunely we can't. I made a mobile check deposit. I had very little funds available to me. I ask could they clear $100 of my deposit so that I could get on the city transit and pick some lunch while I was working. I was ask what do you need the money for. Then I was told they couldnt help me. I had to borrow money to get home and eat lunch. Its my money that I worked for. You tell me no!!. This is not the only inconveince I have experienced with them. Never accomdating compared to other banks I have delt with in the past. Long wait times when you call Customer service. Its not like there accomidating anyone, all there going to say is no we cant do that for you anyway. So why the long wait to speak to a rep? I could go on. For know I rather stop my direct deposit and move on ASAP!! just terrible!!!!

Posted by jdd


we have gone through two mortgage closings with PNC in one year. Both times PNC missed their scheduled closing date - PNC fault both times

yesterday we got confirmation e-mail of our 9/7 closing

today we got call from Paul Aquino of Troy, MI office stating PNC has to move closing to 9/12 - awful late to make change to schedule

he said there was nothing he could do

hoping to find someone who can do something



Big problems for us

wife cannot get those days off

mover not sure we can re-schedule on 9/13

we are paying $80 per day for each day after 9/7

insurance already issued effective 9/7

big issue for people moving into our current house



problem was the ineptitude of PNC to keep schedule

Mindi Dzuris (Chicago office) singlehandedly caused the delay

not passing information to underwriters

not asking for correct information that underwriters needed

these two issues alone caused 4-6 days delay



I would expect that when PNC determines a closing date that PNC would monitor the system to make sure the date is kept



I would request that you intervene to keep 9/7 scheduled closing





hopefully on Friday., 9/2

Posted by Anonymous


I think they are a Cricket company that takes money from elderly people on based in comes with overdraft fees they know they don't have money and they let them spend it and they end up taking all their money at the begining of the month. They are Crooks and evil to do that to elderly people to charge them to pull out money they don't have in their account let him pull it out and then still charge them and take all their money

Posted by Boss


poor bank..direct deposit are always late and they hold your money so they can collect overdraft fees.

Posted by Lwafford


Was upset when PNC would help get my money back for items I paid for, but didn't receive the product. So I felt like I got robbed twice.

Posted by [email protected]


This bank went down hill. You are robbing the customers and support sucks. Very rude and could not give a if you are going to cancel your account.

Posted by awfulservice101


PNC is not only sneaking they are rude and not customer friendly. I will not do anymore business with them. I would pay more for something then to deal with the again.

Posted by Anonymous


I ask the teller to withdrawal 80$ out she took out 90$.I didn't notice or remember did I say 80$ or 90$ until I check my balance book.Tellers need to be retrain on site.PNC near 73rd and stony island Chicago il

Posted by Annoyed in Ohio


PNC manipulates the timing of your deposits so they can charge you overdrafts fees. They are the terrible. Just closed my account.

Posted by eva


I just close my and my kids accounts. There is no way people spend more time on the phone (text's, play games, tic ) and don't care about the customers !!!
There is few times where the teller give me attitude !!!! They always unhappy, no dress cod at all ( assistant menager, She need some trening about how she should look like at work ) !!!!
They never offers new product . I wish I had never become a customer at this bank and I will tell all my friends about to protect them from this bank .

Add your review!

Posted by Michelle


I have a PNC savings account since 2005. And I am very pleased with it. All these years since I opened account here I have never had problems with PNC. The bank works very good, it saves y money and I trust on this bank. If somebody searches for full information about the PNC there`s a link

Posted by aelting


I just want to compliment Brook who works at the PNC Branch on East 4th Street, Covington KY. She was extremely helpful today, as she has been previously before. I know when I walk in to PNC and see Brook working that I'm going to have a positive experience, and that makes all the difference in the world. She listens, is prompt, and responsive. Thank you Brook!

Posted by John Greenwell


I was on the line waiting on PNC respresentative for 40 minutes ! And I understand it can get pretty busy, but what's amazing that i don't mind waiting that long if I get such an excellent service as JOHN GREENWELL gave me this evening . I hung up on the phone with a smile on my face as he explained every detail and gave me a lot of extra information I could of never found out without his excellent service. His communicative skills left me very impressed and it was probably one of the best customer service experiences i've ever ha. Thank You very much, John Greenwell keep up the great work You're doing on making people happy.

Posted by katie


I'm legitimately shocked to see how many negative comments there are, especially compared to the number of positive comments. It was a bit of a wait to get to the customer service agents but once I did, both people I talked to were not only helpful, but they were informative and talked me through everything they would and could do. I'm currently overseas and lost my wallet, which not only contained my cards but also a few blank checks. For both cases, they talked me through my options (new card versus blocking, setting up alerts), and again, were extremely helpful and friendly. I can't honestly say I know much about the banking experience since I essentially just put money in and take money out, but I am willing to vouch for the customer agents I have spoken to.

Posted by Anonymous


Recently we had a dispute resolved with

our PNC credit card. We are very happy and

pleased to have the Dispute Resolution Dept. help us in a timely manner.

Thank you so very much. Our case number

was

Thelma Kennedy

Posted by dont have one


I had the most wonderful experience with a customer service Representative that i can remember in my life. She was friendly helpful and resolved my issue quickly and in a more amicable way than i could of imagined. I am a 27 year customer of PNC and will continue to be for a long time to come. I have other accounts with other banks and they are not as friendly and when they change their name promise you nothing will change with your account then the next thing you know your getting fees for checks and billed for your safety deposit box then when you try to address it they put you in a red tape loop...see you later Wachovia- Wells Fargo!!! We'll see how they like it when i move all my money over to PNC!!

Posted by Keith B


I have been a NCB / PNC customer for over 30 years. I recently had an experience at the Southland Middleburg Hts, Ohio Branch that you need to be aware of.



Due to a serious financial issue created by a son that I am joint with on a checking account, I needed help. It was my good fortune to find Julie Szczepanski, an employee of only a few months. In an effort to explore all solutions for my issue Julie spent a considerable amount of time with me, even 30 minutes beyond the bank closing time. We found several viable options for solution. She followed up with me the next day when things with my account took an unexpected turn.



Her customer service skills are outstanding. The empathy she showed for a father in crisis is seldom seen in todays business world, especially in the youth.



You are fortunate to have a rising star like Julie Szczepanski to lead PNC.



Keith Booker

Posted by ezs302


Excellence experience with a local branch PNC employee, Andrew Trayna
Very well educated with PNC accounts and service, extremely professional and followed up on my transactions.
PNC should acknowledge Andrew Trayna regarding his Customer Service skills.

Posted by Keita


I have been a PNC customer for at least ten years back when it was called National City. Today and two weeks ago I received the best customer service from a branch on the west side of Chicago. The first experience for me was two weeks ago when I needed to pull money from savings account during my lunch break. I was stressed because several of my students did not have the money to attend a field trip that I had planned since November. I went to PNC with the intent to quickly pull money out, but there were two elderly men being serviced. The two tellers that were asisting the men had a conference with each other other. I assumed that it was personal and I was pissed off. One teller said something to nice to me and i cannot recall what was said, but I responded with "This is the worst PNC I have ever came to. After she finished with the older man, who was in a wheelchair, she came behind the glass to help me. She was not rude and in fact so was extremely helpful giving me information on how to change my saving account into one that would better suit my needs. I left with the intent to write a nice letter because I was ashamed of my behavior towards her, I appreciated the care and attention the tellers gave to older men that they serviced but because of a conversation they had with each other I automatically assumed they were making us wait. Will be a PNC customer for life!

Posted by AshleyMarie


I like PNC - they have an online chat feature which makes life WAY easy. Also I've never had a problem getting a person... try callng the phone number on the back of the credit card - I've never waited more than 10 mins --

Happy PNC Customer Ann Arbor, Michigan

Posted by Kat101


I've never had any problems with this bank. Only matter is I don't like that I can't cash my check unless I have the matching funds in my account already. Which is really stupid. Because the day before they were able to cash another check of mine with no problems. Figure that one out.

Posted by marge.rosa


Ms. Bonnie Naugle. from the pnc in wilkes barre pa northeastern. took and treated us with the best customer service.. she went beyond her mean in helping us with a new pnc smart card.. we want to thank her!
yours truly
Julio Rodriguez

Posted by Anonymous


debit card was cracked so i called the 888 number and within a minute of prompts i got to talk to a nice lady who ordered me a new card for no cost. they have always been nice on phone and at bank

Posted by Anonymous


We will like to acknowledge all the help and the wonderful attitude your employee, Anthony Marraffino from the downtown Ft Pierce Branch, Fl. He turned what could have been a real pain in a neck into a breeze making phone calls for us for solving an issue. He went above and beyond and we could not say enough about his great personality and customer service. Thank you very much. Ann Marie Antino

Posted by MsApril


While in my local Giant, one of your representatives approached me and was so genuine and sincerely interested, courteous, and polite that I decided to open an account and have been with you over a year. I choose to go to that same branch whenever I have questions or concerns regarding my account before I will call customer service. As a matter of fact, I have only called customer service once, and that was out of convenience of time. Every other time, the representatives have been able to help me or escalate it to Lawrence who was the branch manager. Yes, I know every worker in that location but name and face as they do me. Jonathan, Basim, Craig, Shante, and Lawerence all blew me away with their customer service skills every time I went. Even when I was just passing by while in the market they spoke. The few times there were a line, I didnít mind waiting because I knew they were providing that same level of customer service to the person in front of me. I do not know how you were able to find such qualified people and managed to put them all in one location but the two times that I went to another PNC location, that level of service was never comparable. I was saddened to learn last week that the entire staff had been let go. The new person was pleasant enough but I do not see how you can find a better crew than the one you already had at that branch. The location is convenient to my job however there are more convenient banks that I could choose to go with. I went to PNC for them. You lost five great employees and one enthused customer. I regret that I didnít sing their praises a long time ago but I can promise you that I am not alone in feeling this way about these employees. Please get them back.

April

Posted by MsApril


I am writing a letter that I should have written a long time ago. While in my local Giant, one of your representatives approached me and was so genuine and sincerely interested, courteous, and polite that I decided to open an account and have been with you over a year. I choose to go to that same branch whenever I have questions or concerns regarding my account before I will call customer service. As a matter of fact, I have only called customer service once, and that was out of convenience of time. Every other time, the representatives have been able to help me or escalate it to Lawrence who was the branch manager. Yes, I know every worker in that location but name and face as they do me. Jonathan, Basim, Craig, Shante, and Lawerence all blew me away with their customer service skills every time I went. Even when I was just passing by while in the market they spoke. The few times there were a line, I didnít mind waiting because I knew they were providing that same level of customer service to the person in front of me. I do not know how you were able to find such qualified people and managed to put them all in one location but the two times that I went to another PNC location, that level of service was never comparable. I was saddened to learn last week that the entire staff had been let go. The new person was pleasant enough but I do not see how you can find a better crew than the one you already had at that branch. The location is convenient to my job however there are more convenient banks that I could choose to go with. I went to PNC for them. You lost five great employees and one enthused customer. I regret that I didnít sing their praises a long time ago but I can promise you that I am not alone in feeling this way about these employees. Please get them back.

April

Posted by j


The women working at the East Liberty branch have been nothing but helpful and nice when I am there. For my business, I'm there at least 10 times per month.

Posted by Anonymous


I am in Ca. -where there are no PNC banks-
I talked to the most patient- helpful employee
Tiffany Lawrence; spent over 1/2 hour on the
phone with me to help me set an account for my smart phone. Now I can make deposits
anywhere I travel- then use my Virtual Wallet
ATM card for withdrawals or charges.
PNC personel are always helpful.

Posted by tasha7672


I have an auto loan with PNC. I have been trying to make the payment for a few days with CLCInfo.com and wasn't able to log into my account. I was told to call back in a few days. I called PNC to tell them of this problem. I was told by Barb(representative) that I will be charged $10 for taking the payment over the phone. I told her that is not fair for me to pay a fee if their system is at fault and asked to speak to a supervisor. She told me he won't be able to help me and we exchanged words for a few minutes. Jim(supervisor)abruptly came on the phone to tell me he will transfer me to collections and cannot help me (wasn't not given a chance to explain what happened to him). Collections rep came on the phone and told me they did not have a home phone number but a cell phone number and the cell phone number was placed in the home number slot. I have been making payments on this loan for the past 2 years and never had this problem. So I asked her, how was I suppose to know that and I felt it was their responsibility to take care of that. She did not agree and gave me attitude and hung up.....Thanks for the wonderful experience today PNC. FYI...my situation was not resolved, I'm still trying to pay my bill..

Posted by Anonymous


Betty branch manager at branch 853 was very professional on the way she handles issue. Jason Dugan at customer service said that I would have to call the branch it self to handle my issue. So after talking to a customer service rep. Then Jason Dugan did me no good. Jason did not explain himself and how PNC would have to handle the issue. All he had to do is what Betty did and explain it better to me instead of saying a lot of dates and charge a month in the rear. Thank God for Betty, I will stay a PNC member. I was about to transfer all funds out of accounts. All rating is on Betty only.

Posted by Anonymous


I am a PNC customer and every time when I visit the services are good, but their closing time is always earlier than closing hours which is 6:00PM. The location is 13826 Lee Highway, Centreville, VA 20120. I think they close like 5 minutes earlier than the closing time which is 6:00PM. I went there before 3 minute and it was locked and even drive thru were closed. I think they should have close the bank on time not early.

Posted by bwduty605


This is a recent e-mail I sent to PNC, it speaks for itself.

Dear Sir or Ma'am,

I just want to take a moment to express how impressed I am with the outstanding customer service I both witnessed and experienced at your branch at 2665 Muegge Road, Saint Charles, MO 63303.

I entered your branch about 30 minutes before they closed on Saturday, February 12th, 2012. I was greeted by one of the most polite gentlemen I have ever had the honor of meeting, named Bob. I told him that I needed to speak with somebody regarding fraudulent activity on my PayPal/iTunes account which was linked to my PNC checking account. He asked me to wait a moment to speak with Ishita Sanghvi. He even asked if he could make a coffee for me. At this point I was already impressed.

During my wait, which lasted about 20 minutes (for which I am not upset at all as it was clear Ishita was providing excellent customer service to somebody else) I had the pleasure of watching Bob greet the customers by name as they arrived. He even knew exactly what type of coffee they liked and insisted on making it for them. I even watched him play with the children and give one a coloring book, and start friendly conversation with the customers.

Once I was able to speak with Ishita I explained that these fraudulent charges (which were no fault of PNC whatsoever) had caused me to incur an overdraft charge. I showed her documents from PayPal outlining their investigation and their findings, as well as documents showing that PayPal was in the process of putting the funds back into my PNC account. She was extremely polite and immediately initiated a credit to my account for the amount of the overdraft fee.

In a perfect world the hacker who stole money out of my account would be paying the overdraft fees, but unfortunately we all know this isn't a perfect world. This wasn't PNC's fault, or PayPal's fault, or iTune's fault, or my fault. PNC was understanding enough to not charge me a fee for being the victim of a crime, but not only that they went way above and beyond my expectations with their phenomenal customer service. I plan on staying with PNC indefinitely and will continue to recommend them to all of my friends and family.

Thank you so much for giving me one less thing to worry about in this stressful world!

Posted by Anonymous


PNC Gave me an Auto Loan of 2.09% on $74000 in Michigan. Two months thus far and no major problems. I called to change my address short, a 5 minute wait, the Woman I spoke with was "Super Nice" She gave me my loan number and a link so I could check my Loan clc-consumerservices.com

Posted by just me


I have been reading a lot of these comments and I can't help but laugh. To the person with the "retarded" daughter, she needs a POA or a guardian to take care of her finances if she can't do it herself. If she can do it herself, then it was her mistake to bounce a check and it's up to her to take responsibility for having done so. I've had overdraft fees before. Laws now prohibit any overdraft fees unless they are valid to be given. Therefore, even the government agrees the fees your daughter got should have been charged, not just PNC.

To the person whose GPS stated they'd arrive 1-2 minutes before PNC closed and you were upset that even after your husband called that they were closed when you got there: PNC has a 5 minute rule. Open 5 minutes early, close 5 minutes late. Therefore, they stay open for those who arrive late just out of courtesy. You could not have arrived at 11:58 unless your clocks are wrong. Besides, if you saw on your GPS you'd arrive 1-2 minutes before close, you should have left earlier.

To the person who wants their money back for an unauthorized transaction: you already are. The company told you it could take up to 15 business days before you'd get it back but they said they'd credit it back. It was their fault they took it without authorization. You shouldn't expect a bank to pay you for another company's mistake.

I could go on and on. It's not always the company's fault because you don't get what you want. PNC Bank is a great company who became the 5th largest bank because it's a good bank. Just like all companies, they have policies they have to follow- and you have to take responsibility for your own actions.

Posted by Anonymous


PNC bought out National City in Niles, IL and I was very apprehensive. However, everything was not only kept the same, but got better. As a senior citizen, I am very happy with PNC - they care about me as a customer, they kept on the National City personnel so the people I talk to in the bank are familiar to me and even the new personnel that were added seem like old friends. The only way I'll change from PNC is if they get that big bank syndrome and make changes that will cost me money. At that point, I'll just have to find credit union.

Submit your comment

Posted by Anonymous


I worked for National City Bank. I was a telephone banker at their call center in Michigan. Trying to give real customer service was frowned upon. I'm not kidding. The bank was doomed because they had NO ability to retain customers. When the economy sunk, this bank's "growth model" became a joke. Assets were sold to various financial institutions and PNC became the new National City. I'm still a customer although I thankfully am no longer employed there. Same old same old. Try a different institution folks. I rarely use my PNC account for anything.

Posted by Kary


I work for PNC and have to say that while it has some faults, no bank organization is perfect. By reading some of the reviews, I have noticed that majority of them are written by less than intelligent people who are not responsible for their own actions and now want to blame someone else for their mistakes. When you over spend your money through your debit card and now you are in a negative balance, dont blame PNC for charging you fees for overdraft. IF YOU DON"T HAVE MONEY, DON'T SPEND IT!!! We take care of thousands of accounts and unfortunetly we cannot babysit every single account and notify you personally the MOMENT you go in the hole. That is why we provide you mobile apps, text and email alerts and online banking as well as old school check register so you can keep track. We all have lives and I am sorry that we can't be open 24/7. so when you drive up after 5 and bang on our doors, I apologize that I will not help you out since i would like to go home and see my family as well. My motto is treat others as you want to be treated. So when you come in with an attitude, rude and act like your $hit don't stink don't expect exception service. Be kind, polite and patient and it will be a PLEASURE for me to help you out as much as you can. and for god's sake have your stuff ready before you come up and not hold up the line because you have to locate your ID or your card and fill out the deposit slip. Thanks!

Posted by swymer


I've been employed at PNC Bank for 7 months now I work at the Call Center. What a lot of customers don't realize is that we have policy and procedures to follow. We can't always fix everything right on the spot, it isn't instantaneous things take time. What I really would like to point out is this, PLEASE don't yell or scream at the person you are talking to on the phone. It's not their fault we understand that things happen we are doing the best we can to fix it. Everyday there is a new issue that unravels itself. usually the first person you are going to talk to is going to do the best they can to get you to the correct department because NO one is trained on EVERYTHING!! That would be close to impossible, seriously. A majority of these comments sounds exactly like what I hear from people 9 hours a day, 5 days a week. I wish I could tell everyone that there is a quicker way to get things resolved but there isn't. Now I agree PNC does have it's down falls and needs to catch up in the technology area; especially with call volumes I'm sorry that when you call you have to wait inline to many people are calling. We are not just standing around talking we take call after call after call on right after the next usually taking about 100 calls per person a day sometimes more. Another thing the people at the branches do not know as much information as we do simply due to the variety of different questions we get. A very important piece of information; DO NOT CALL AFTER 5PM or ON THE WEEKENDS!!!!!!! 99.7% of our departments close at 5 or a little before and are not there during weekends. If there is something terribly wrong or you need special assistance do not call after 5pm or weekends we are a bank no one is in those departments. There are people there till 10pm to assist you with basic needs but we can't do much of anything else because we are not trained. I really could go on and on. I show up to work to make money to pay my bills not to screw customers out of their money. Please don't take it out on me. I will be nice to you if you are nice to me. End of Story!!

Posted by Anonymous


I am a PNC employee for over 4 years. This is the worst job I have ever had. There is NO communication between departments internally. Treatment of customers is simply horrific, and management is aware of the problem, but does nothing to correct it. In fact, it has now hired former employees of NES (National Enterprise Systems) as collectors. NES was shut down due to illegal debt collection practices, and PNC is well aware of the former NES employee's illegal, harrassing and degrading treatment of PNC customers and co-workers. Yet, because PNC's management receive bonuses based on collection payments, the former NES employees are rewarded and praised. I do not even have a PNC checking account, and I never will do business with this company. PS - PNC is required to receive a portion of their business from minorities and CRA (low income) loans to enable them to open new branches, yet they discriminate in their promotions of minorities. Only those with bachelor's degrees are considered for management positions.

Posted by Pnc no better than any bank


I'm currently employed by PNC Bank and I do have to warn you that they are fee hungry bank. Day after day I deal with people who are fooled by the inconsistent information PNC on line banking provides. Unlike every major bank your purchase are not deducted from your available balance until the next business day. So, look out on the first business day after a holiday! They are also very self-serving. A common example; you deposit a check, it's returned by no fault of yours, PNC will freeze your account! Say it's a Friday of a holiday weekend. You will not be able to access your account until the next business day, you could go 4 days without being to use your debit card! Even if you have plenty of money in the account. The explanation is that they didn't want to face a loss to the bank of that returned check. Too bad for you Mr Customer. Sorry you couldn't access your money! As long as PNC is ok they don't care. They're one cheap bank and are getting cheaper and more fee hungry. So, if you have plenty of money you should be ok and if you have an additional account at another bank so you don't have to worry about accessing your money, you might be ok banking with PNC. By the way their website, especially their beloved Virtual Wallet is super slow and annoying. They are far behind in technology. They're too busy buying other banks and accessing fees.

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of PNC Bank can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
888-762-2265

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the PNC Bank corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Hours of Operation

Find PNC Bank hours of operation for locations near you!. You can also find PNC Bank location phone numbers, driving directions and maps.

Get Help Online

Get immediate support for your PNC Bank questions from HelpOwl.com.

Reviews & Ratings

View thousands of PNC Bank user reviews and customer ratings available at ReviewOwl.com.

Company News
PNC Bank to close Main Street branch
AVOCA — The PNC Bank branch at 650 Main St. in Avoca will close Friday, June 15, at 3 p.m., according to a bank spokeswoman. PNC Bank spokeswoman Diane Zappas said PNC is closing the Avoca branch as more customers are using ATM technology,†...
PNC Bank Donates Downtown Building to City of Aurora
The city will undertake the demolition of the parking structure in the near future using construction funds. City staff will be preparing specifications sometime after the city acquires the building. "For the cost of the demolition of the parking ...
Marijuana group says PNC Bank to close its accounts amid fears of a DOJ crackdown
WASHINGTON — One of the nation's leading marijuana legalization groups says PNC Bank has notified it that it will close the organization's 22-year-old accounts, a sign of growing concerns in the financial industry that the Trump administration will ...