Posted by Skeeter
I received an email telling me I can get a free cleaning for my vacuum. When I went to the store, the sales rep tried to sell me everything under the sun, my vacuum was still working like a champ and I didn't need anything but the free cleaning that was offered. They said it would be 5-6 days. I asked for a receipt for dropping it off, he said the service ticket (they kept) was all that was needed. This was on May 2nd, 2018. On May 12th I went back to the store to pick it up, they said I didn't drop it off until May 10th (which was a lie). Now I'm concerned if they didn't log it in until May 10th, how do they no which vacuum was mine. Will I get MY vacuum back. Service agent was the same one I dropped it off with. I told him he had until the 16th to have MY vacuum ready for me to pick up. This is in the Maplewood, MN location. I have had my vacuum since 2012 and it is a good vacuum. I previously traded it on this one and have dealt with this store on numerous occasions. The quality of service has really declined. Need a new sales associate!!