Optus Customer Service

User Reviews, Ratings and Comments

Optus customer service is ranked #426 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 34.00 out of a possible 200 based upon 5 ratings. This score rates Optus customer service and customer support as Disappointing.


5 Negative Comments out of 5 Total Comments is 100.00%.


0 Positive Comments out of 5 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Optus

    Customer Service Scoreboard

    • 34.00 Overall Rating
      (out of 200 possible)
    • 5 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.0 Reachability
    • 1.0 Cancellation
    • 7.0 Friendliness
    • 5.5 Product Knowledge

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Posted by Julia

OPTUS Customer Support Phone Number-24*7 Tech Help

Optus is the Second Largest Telecommunication company in Australia.OPTUS was founded in 1981 in Sydney,Australia. It gives many services in Australia. OPTUS Services- Internet Services, Webmail, Cables and Wireless, Broadband, Telephony, etc. It give round a clock support to the user. We are mainly focusing on Solutions. In every Service Problems are arises.

Do You Have Any Query?

1.Network Issue

2.Internet Connection Issue

3.Mobile Networks Issue

4.Other Issue

So, We are trying to Seek out these problems. We Provide Immediate Response service through Contact Number and Email Chat. These services are Whole day available. We have a Specialist Technicians. They give satisfaction to the users. We provide 24*7 Support with my Specialist Technicians. Our Team have Result oriented ability. They are providing Day/Night services. They give Best services. For More Details Dial OPTUS Customer Support Toll-Free Number immediately for Quick Support.

OPTUS Customer Service Number

Dial Us As Soon As Possible.

Posted by Anonymous

Seriously? Does anyone actually work in the optus customer service department? Ive literally been on the line for 45 minutes and still no one has picked up to take my call. 24/7? Yeah right! Whats the point in having this number to call if you are all asleep over there. Wake up optus and answer the phone to your PAYING customers!!!!

Posted by Anonymous

I have had nothing but messages and delay time to hang on mobile phones lousy service Optus needs to lift their service or they will be losing a lot of customers

Posted by Anonymous

Must say you guys have got serious problems with your customer service over the last week I have spent over ten hours on the phone trying to speak to someone regarding my internet service. Happy not

Posted by Jeremy

Optus kept charging me for 4 months after I requested their customer services to close my account. Twice. They use these tactics to squeeze a little extra out of every sucker that uses them. After the first three months I realized and called them. They said "can you tell us the name of the operator you talked to last time?". A month later I was still being billed. I bit the bullet and paid the first three months. When the last bill turned up I was stunned. These are very dirty tactics at a time when a lot of people are struggling with money. Optus deserves to go out of business. Last I heard they were going to call me back.

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