Ooma Customer Service

User Reviews, Ratings and Comments



Ooma customer service is ranked #55 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 69.78 out of a possible 200 based upon 11 ratings. This score rates Ooma customer service and customer support as Disappointing.

NEGATIVE Comments

9 Negative Comments out of 11 Total Comments is 81.82%.

POSITIVE Comments

2 Positive Comments out of 11 Total Comments is 18.18%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Ooma

    Customer Service Scoreboard

    • 69.78 Overall Rating
      (out of 200 possible)
    • 9 negative comments (81.82%)
    • 2 positive comments (18.18%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 10.0 Issue Resolution
    • 5.0 Reachability
    • 1.0 Cancellation
    • 5.0 Friendliness
    • 4.8 Product Knowledge

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Posted by Anonymous


Really bad customer service. One of the worst i have come across, the representatives have very little to no concern in giving you proper information or resolving the issues. When you speak about cancelling, they are quick to do that.

Posted by Dr Joe


I just received the products to set up my account with OOMA and I just realized that there is no customer service, nor can you speak to someone that understands English. I am thinking that I made a terrible and in my case a costly mistake.

Dr. Joe

Posted by LongTermVOIPer


User interface is chuck full of premium up-charge bombs to fund a bad business model. Ooma's "FREE" service starts out at $60 per year and one wrong click on the user interface and WHAM*!#% $200/ year (starting point) for the same services you were getting for free....Oops I mean $60. Two wrong clicks could land you above $400/ year on their "FREE" phone.
I called customer service on the day they charge me for an unknown "click" (caller block feature), (had 17 old blocks not charged. Customer service said, "you click we charge and will not reverse charges".

Ooma's unforgiving data handshake with their server send a VERY ANNOYING "beep" (like your being recorded)to the ones at the other end of the conversation. This "beep" comes from the server getting lost and needing to be re-synced with your equipment.

As a side comment on Ooma's claimed "#1 VIOP service" with only 600,000 customers falls far short of MagicJack's near 3,000,000 and charging less than $40/ year for the same service (more if 911 service). Plus MagicJack's App on your cellphone to receive and make WiFi or data calls explains why Ooma tanked on their stock offering to the public (IPO).

Posted by Robert Kingham


Our phone occasionally doesn't' let us hear the other party - or - sometimes the other can't hear us. Could this be the Ooma system, the Internet or our phone system which is: hands free, has four extensions with batteries that are recharged when returned to their cradles and perhaps the batteries are at the end of their reliable life and should be replaced? Any advice you can provide would be much appreciated. FYI, we are Ooma users four a couple years now, and, the phone system is a Vetech which is about 10 years old.



Thank you



Robert Kingham

Posted by Anonymous


My # was Did u take us out of system, after I called. $ keeps coming out of my account. Please answer shortly or I will have bank stop it. Thanks Sharyn Volk

Posted by DONOTBUYOOMA


Worst service, they are competing with comcast for the worst customer service as they keep transferring you to different offices and put you on hold. I would highly suggest to not take the services since when you try to disconnect it will not be a a good experience.

Posted by Anonymous


My Ooma line has not been working since this morning; I have reset the router-modem and also the Ooma device itself; there are no red or blinking lights on the device and the phone handset gives the ooma dial tone but calls do not go through or come in. I tried calling customer service and get the message that you are experiencing technical difficulties.

Posted by Linda


Rude customer service! When very important, life or death, incoming calls tried to come through, a OOMA voice message came on -- informing me they were unable to process the card they had on file for me and that I needed to call to update the information or call customer service...consequently the person calling me always hung up because they were unable to reach me caller hung



Whatever method OOMA has of getting this message to me should be handled via an email of text, but certainly not by interrupting incoming and outgoing calls. My cell phone number is


If this method of notifying ever occurs again,. I will cancel OOMA telephone service.

Posted by randyrwb


I was promised that after I set up Ooma I would be able to speak to an American customer service agent at this corporate number. I called and the lady that answered gave me an number, that she says is American customer service...it was not. I called back to California and she refused to let me speak to anyone in the corporate office.
I am a new customer just getting my number ported. I like your product but your customer service does not exist.

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Posted by Innkeeper9


I bought Ooma two years ago. I absolutely love it. I had no trouble installing it since I called customer service for help. The directions were actually clear, but I was not comfortable doing it without someone walking me through it. They were marvelous. My phone bill is now $4 a month as compared to $40, so I am more than repaid for the cost of the device. In two years I have only had 2 dropped calls. That's amazing. I truly recommend Ooma.

Posted by Pete G


Hello,
I purchased my Ooma Telco a year ago and never looked back.
These people can/could be teaching Customer Service to people like Sudden Link, Vonage, Verizon etc. All the above listed names are the bottom of a dirty pit for customer service.
The bunch at Ooma are just about the best.
Me I'm a grumpy old man that hates everyone, especially Democrats/Liars, communists etc. I'm an engineer that has made my living in electronics for longer than most of you have been alive. I hate incompetence. Especially when you come off about how good you are but you can't find your butt standing on a mirror and using both hands.
Almost every gripe I've seen about Ooma is from those who didn't have time to RTFM.
I use set up in an advanced mode with it forwarding certain ports through to different servers.
Do not just plug this device into a router or switch where your PC plugs into. It will not work and you deserve what you get if you do it. Read the manual. If you don't understand it call CS they can and will help you.

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888-711-6662

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Company News
Ooma Honored as Gold Stevie® Award Winner in 2016 American Business Awards
All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. Nicknamed the Stevies for the Greek ... Stevie Awards are conferred in seven programs: the Asia-Pacific ...
INVESTOR ALERT: Levi & Korsinsky, LLP Reminds Shareholders of Ooma, Inc. of Class Action Lawsuit – OOMA
NEW YORK, Feb. 03, 2016 (GLOBE NEWSWIRE) -- The following statement is being issued by Levi & Korsinsky, LLP: To: All persons or entities who purchased or otherwise acquired securities of Ooma, Inc. (“Ooma”) (NYSE:OOMA) pursuant and/or traceable ...
SHAREHOLDER ALERT: Levi & Korsinsky, LLP Notifies Shareholders of Ooma, Inc. of Class Action Lawsuit – OOMA
NEW YORK, Jan. 18, 2016 (GLOBE NEWSWIRE) -- The following statement is being issued by Levi & Korsinsky, LLP: To: All persons or entities who purchased or otherwise acquired securities of Ooma, Inc. (“Ooma”) (NYSE:OOMA) pursuant and/or traceable ...