Old Time Pottery Customer Service

User Reviews, Ratings and Comments

Old Time Pottery customer service is ranked #258 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 42.20 out of a possible 200 based upon 10 ratings. This score rates Old Time Pottery customer service and customer support as Disappointing.


9 Negative Comments out of 10 Total Comments is 90.00%.


1 Positive Comment out of 10 Total Comments is 10.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Old Time Pottery

    Customer Service Scoreboard

    • 42.20 Overall Rating
      (out of 200 possible)
    • 9 negative comments (90.00%)
    • 1 positive comments (10.00%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.8 Issue Resolution
    • 3.2 Reachability
    • 3.8 Cancellation
    • 3.0 Friendliness
    • 3.3 Product Knowledge

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Posted by Bob

Quality has gone down since company opened. Rude interchange between employees and customers. It appears company has financial problems lately.

Posted by Get the order online b.

When is corporate going to have a (ORDER online )
Some of us live in the west ! And love ur stuff
And wish that we can " just be able to order online ?

Posted by Kremena

Very unhappy with customer service at the Tamarac, Florida store.After shopping for 3 hours and had 2 charts full with merchandise to total of $700-800, we left very upset w/o buying anything.we were buying all the merchandise for our business and they offered us to open a discount 20% account..well I presented Tax ID, tax receipt and proof of having my compamny..well unfortunately they said nothing can be done about it cause they need some other form..well elderly they said at first yes we can do it and then changed it. Very unprofessional managers both of them on the floor..I called in after we left to express my disappointment with whole experience and the gentlemen hang the phone up on me.Almost the same of the other floor Manager Natasha, she just didn't care about the customer thinks and had to say. I AM sorry but people like that shouldn't be managers at all..I will post on all social media, all of my friends and customers not to shop with old pottery any more!!!!!

Posted by Anonymous

Poor quality of product and employees, poor customer service, I tried to return a comforter three days after purchase with a receipt and they refused to take it back. even though at time of purchase the cashier said it could be returned with receipt within 30 days. This was at the Fort Myers FL store.

Posted by jelly

I have been a loyal customer of old time pottery January Of 2015 I bought a comforter set I just opened it April because I move and I wanted to have a new comforter set on my bed and when I open the comforter set the material was very thin and soon as I laid it on my bed no longer than a month the comforter ripped I'm very disappointed I pay Over 60 dollars I was expecting better quality than that

Posted by wouldn't you like to know

company is very shady. People have gotten fired for being exactly $20 short in there drawer. This has happened to more than one person. It seems that because they know that being $20 short is immediate fired that managment uses it when they simply either get tired of a worker or just don't like them. It's IMPOSSIBLE that each time a drawer is short that it is always the same amount...a even amount..it's NEVER lower or higher. it's always a even number...NEVER any cents on the end. and when a drawer is short they will try to act like they want to save a worker by finding money or change on the floor and placing it in the drawer. I think cooperate should investigate the management in this store. Seems like the store manager has made friends with the people who have worked there the longest so no matter what they do...she ain't gonna fire them. so they can lie on other workers or new workers and make others lose there jobs. Ridiculous. And i agree with who talked about this points thing. They NEVER tell you how many points you have....so u can have 1 point on monday and have 10 on tuesday and lose your job. There's one worker that walks around saying that she can do what she want and say what she want because she been there for a long time and no matter what...she ain't gonna get fired. Wow...i'm shocked. Workers work on pins and needles. You never know when you will be the next to be hated on and get fired for NO REASON. BAD BAD BAD BUSINESS!!!

Posted by Anonymous

Cannot get in contact with anyone and I mean anyone at Corporate office. They must be afraid to answer the phone and personally speak to their customers.

Posted by pissed

Just terrible corporate greed can't close on thankgiving to let employees spend the day with family. I was shopping there today and even other customers couldnt believe it. You should be ashamed. Werent your stores empty last year. Looks really bad on you as an employer not to care enough about your employees to give them thanksgiving off. Its supposed to be a time for family. What is your plans for Christmas? Just wondering, also wondering if Scott Peterson will be working too. My family will never work for such a greedy tyrant.

Posted by Anonymous

My husband has been in the hospital and I was 3 days past 30 days. Spoke to manager and he could have cared less. Would only do store credit even though I had receipt and credit card. Do not shop at store in Middleburg hts ohio.

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Posted by Anonymous

A month ago I was searching for blue wine glasses on sale for $1.00 ea to decorate as souvenirs, for my daughter's wedding which was to take place in 3 weeks in Savannah. I needed at least 30 but unfortunately, there was only 1 left. A worker asked me if I needed help..I told her my predicament. She proceeded to search all the aisles with glassware in search of 30 blue wine glasses. This lady scoured the store, searched in the backrooms, made phone calls to another store...she was determined to find these wine glasses for me. I appreciated her effort so much...however it was not to be. I decided to look for candle holders as a last resort. Ten minutes later...she approaches me with a smile and tells me the other store found 27 wine glasses. She personally picked them up for me and 2 days later she brought them to the Brandon Store! Who does that??!! Cynthia Prewitt does! What a gem Old Time Pottery has ...and she is the District Manager! I truly wish to thank her...I will never forget that day...she was my ANGEL!

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Posted by Bobby62

Worked there 5 yes part time.low pay harassment by mgmt.set up at register.co.tried to deny unemployment but won. No regard for appreciation.incompetent mgmt and lazy assistants at cassrlberry


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Company News
Old Time Pottery to open in West Chicago
WEST CHICAGO – Old Time Pottery will open later this summer in West Chicago, offering shoppers the latest in affordable and unique home decor items. The newest midwest location of the family-owned chain will open in the Mosaic Crossing Shopping ...
Old Time Pottery returning to area at 8939 S. Memorial Drive
News of the home decor store re-establishing its local presence was mentioned Wednesday during the Greater Tulsa Commercial Market Update, an annual conference sponsored by the Greater Tulsa Association of Realtors that features overviews of ...