Oki Data Customer Service

User Reviews, Ratings and Comments

Oki Data customer service is ranked #50 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 74.93 out of a possible 200 based upon 12 ratings. This score rates Oki Data customer service and customer support as Disappointing.


8 Negative Comments out of 12 Total Comments is 66.67%.


4 Positive Comments out of 12 Total Comments is 33.33%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Oki Data

    Customer Service Scoreboard

    • 74.93 Overall Rating
      (out of 200 possible)
    • 8 negative comments (66.67%)
    • 4 positive comments (33.33%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.3 Issue Resolution
    • 5.8 Reachability
    • 1.6 Cancellation
    • 5.7 Friendliness
    • 5.4 Product Knowledge

Add your review!

Posted by kaubouy

Bought 1 x C911, 9 x C711 and 3 yr. extended warranties. Difficulty getting service because OKI support had no records. Two of them had bad boards. Parts typically take one week or more. Smart thing I did was buy two for each site in the event one went down. If the tech doesn't know the fix and escalates it, expect nothing. The printer may be good when it's working but their service is the worst.

Posted by Stuck without a printer

Purchased a new OKI MC352w through the Tiger Direct website. After two calls and almost two hours on hold, I finally get ahold of a Nathan. Nathan helps me with the problem I'm having with the toner and I happen to mention that it doesn't always turn on. He says it's hardware, it needs to be repaired or exchanged. I say, I haven't printed a page yet, exchange please. He says, you didn't buy it direct from Oki so you have to contact Tiger Direct and work with them. Tiger Direct states in their emails that I have to deal with Oki. Oki should support their products regardless of where I buy it. The price at TigerDirect was 250 (about 10 less than staples), and over 500 on the OKi website. Oki does not offer the support a new customer deserves. I'll return this and never purchase Oki products again1

Posted by MissT - SRCL

First contacted tech support on 13/2, rang warranty dept on 13/3 and they still had not received a ticket number for our issue.

Posted by Anonymous

I purchased an oki 721 printer from the receommendation of the regional manager at the Graphics show in Toronto. The dealer working the booth sold me the printer. I Was guaranteed that it would suit my needs or my money would be refunded.

After some time, they finally agreed to have the printer returned and refunded. Needless to say, the representative who was working the booth, who received the refund for the printer, told me that "he doesn't have any money" and the cartridges he sold me for my OKI 711 white printer, never came and he stiffed me for an additional $742 worth of cartridges, which I paid on paypal.

I am out over $1700.

I have 5 Epson printers - never a problem - great customer service. I am taking the dealer who sold me the printer to small claims court and will file a complaint against OKI for having an unreputable dealer man their booth!
It's been one lie after another - buy Epson!

Posted by Adrian

I bought an OKI MB280 scanner/laser combination printer on 1st November 2013.
I could not get the printer to function with my Windows 7 system. None of the drivers with on the included CD worked. I tried and tried to find a suitable driver on the OKI website but there was not one listed as such for Windows 7. In the end I discovered the Windows 7 driver was listed as Vista driver.
I could not get any of the supplied utility programs to work as the versions weren't compatible with W7.
Having torn my hair out for four days, I contacted OKI on the 4th November. On the 5th November, OKI apologised and said they would send everything I needed immediately. Nothing came! I contacted them again on 15th November. They apologised again and said that they would accelerate the issue to the 2nd level immediately. To date I've received nothing. I emailed them again on 21st January and received an email telling me they were out of the office until 20th January. They never came back to me.
I have the biggest and most expensive door stop which I can't use because there is no software to run it.
I can only draw attention of the kind of service that any prospective purchaser of an OKI door stop can look forward to.
I bought a similar Samsung printer/scanner and it worked within five minutes of unpacking.

Posted by Anonymous

Jeffrey their Techsupport Guy in Singapore is not really very helpful. I understand that sometimes you have to go through the manual but there are instances that you dont have access to it. Honeslty, I dont like calling support but my manager insists, he says it will save alot of time.
I told this Jeffrey that i dont have access to it but what's funny is, he also doesnt have a manual and insisted I just play around the settings of the printer.
Well that is ok, but what if I make the problem worse.

Posted by Billy

2 Oki BB2200 printers in a row brand new and the error light never ceases to light up, no email address on Oki website, who knows why, but haven't printed a page in 10 days of mucking around and returning product etc don't buy this printer

Posted by Terry Wayne

I have been waiting for a replacement belt for my OKI C3300 laser printer since November 2010. My supplier tells me that it is impossible to obtain one from OKI despite the printer being less than 1 yerar old. The printer is therefore out of use. What terrible customer service! I would certainly never buy an OKI product again. has anyone else experienced a similar problem?

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Posted by Rob

Received one of the best tech support from a tech company in a LONG time. I called about an issue with my MFC362 color multifunction printer that could not scan to my new Windows 10 machine and after a brief hold 5 mins the tech support guy walked me through. I got disconnected (was on a cell phone). Much to my surprise someone actually called me back ! to continue with the support call,
The guy was incredible helpful and got my problem resolved. Absolutely outstanding tech support

Posted by Scutes

I have always gotten great customer service for the Oki printers in our office. We have several dot matrix printers that are 20-30 years old and I can still call and get technical support. We also have server laser jet printers and I have gotten excellent customer service for those. When available, I will always buy Oki products. I don't have to worry about getting a "We no longer support this product" or a "Your 60-day warranty period ended three days ago so now you have to pay for customer service" (Hey, Hewlett Packard - those comments are directed at you)

Posted by Karen

Called up OKI Data yesterday after i upgraded to Windows 10,
Had some trouble in installing the driver.Called up there customer support in Philadelphia,Within 5mins the driver was installed and i was ready to print..
Being an OKI customer for the last 9years and will continue the same..
Thanks to Nathan.

Posted by Anonymous

My Okidata printer is 8 years old, and yet, each time I call the customer service number, they still help me out, beginning to end, with courtesy and professionalism.
Yesterday I installed a new wireless router....today I couldn't print. Called customer service and a very nice young man spent ten minutes helping me fix the problem,.
When I'm ready to replace this printer, I will definitely buy Okidata again!
Thank you so much!

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