Posted by customer_one
this from og&e via e-mails...
..."We have reviewed your account and we have already waived a late payment fee on your account within the last twelve months as a courtesy. We will not be able to remove the fee"...
late as in one to two days, i requested the fee to be removed and i ask for the written word on this "courtesy" and received a reply...."You will need to call customer service at 800-272-9741 Monday-Friday 8am-5pm."
however, i did request for the billing due date to be moved out 7 days to avoid any further late fees and og&e did indeed move out the due date. thank you.