O'Reilly Auto Parts Customer Service

User Reviews, Ratings and Comments

O'Reilly Auto Parts customer service is ranked #105 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 57.38 out of a possible 200 based upon 11 ratings. This score rates O'Reilly Auto Parts customer service and customer support as Disappointing.


9 Negative Comments out of 11 Total Comments is 81.82%.


2 Positive Comments out of 11 Total Comments is 18.18%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • O'Reilly Auto Parts

    Customer Service Scoreboard

    • 57.38 Overall Rating
      (out of 200 possible)
    • 9 negative comments (81.82%)
    • 2 positive comments (18.18%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 4.0 Issue Resolution
    • 4.6 Reachability
    • 4.2 Cancellation
    • 3.2 Friendliness
    • 3.6 Product Knowledge

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Posted by Anonymous

I went In o really in baton rouge LA on plank rd went in On Sunday around 3-330 the guy didn't want to sell me the spark plugs for my car I called first before coming a lady answered told me what to get for My Lexus the guy wouldn't sell me any so I left went to advance auto. If I don't have the money for 80 dollar spark plugs I don't have to get them.

Posted by Angie

I currently hqve two major complaints.i cuurently have an orielys card and give my card or phone number each time i make a purchase. I frequently go to the same store and know most of the workers by face at least.im hobbiest painters and buy paint and equipment there. So, to the point. I go in with a bad tool i bought in just the last few weeks and would like a return or replace. I told the manager right off that the reciept was destroyed i was sorry but i should be able to chase back the rewards card for the purchase. Not only was it not there but it couldnt be found along with dozens of other purchases not only in the last few weeks on the day of the tool purchase but for years!! So even though i know the guys, the tool was sold there and has model and serial number right on the side NOTHING COULD BE DONE. Its like a game and if you dont have the reciept your tossed like it didnt even happen. Now i bought the tool there it was an inline sander on sale for aprox. 50 regular 79 i know of no one else in the area selling this brand. What the hell,,i get the reciept thing on some parts or cleaners for what ever reason but i bought it there i couldnt get else where my reward card is a joke and improperly loged, for years. So,, your card can be messed up, your computers messed up, your employees unresponsible, and the tool sold a bad buy even discounted but since i dont have a reciept all your inconsistencies are lost over a fricken reciept that should have been easily tracked through your system 3 different ways. Uh,,,, i feel ripped off. Fricken help me solve this issue so i can at least get the damn tool replaced

Posted by Anonymous

You probably don't care. In the Choctaw Ok store you have a smartass punk working there. I will no longer buy parts from your store because of his attitude. Good thing autozone is right down street they will be getting my business now.

Posted by Anonymous

I was put on hold for almost 30 mins and then the guy just hung up the phone never looked up my order I ask for the manager and he put me on hold again for ten more mins and then he told me to call back tomorrow.

Posted by Emeka

I went to buy a alternator ....took it home...wow gave me wun for a six cylinder...pissed off I went to return it and they said I couldn't because it's been used ! My lawyer will hear about this!!!really can't take a 120 hit for your own mistake????? Terrible!!!

Posted by Anonymous

I went to the Paola, Ks Oreilly, and was treated very poorly. We frequent this store often but today was not a good experience, there were 2 employees and the one who waited on me voiced out loud several times to several customers that he had not seen his manager for 3 days, he had no lunch break and was extremely irritated. Not my problem, don't take it out on customers and bring a lunch, stuff happens, the other employee stood there with his mouth open. Useless! I left and went to Napa where so far everyone is getting a lunch and a manager is there!

Posted by Anonymous

Employees extremely rude on phone and in person. Good prices tho

Posted by jose

A technician from O'Reilly of South Oklahoma City area said he cannot do something for me because he was busy As a service manager that is definitely not acceptable could have been worded better and the lack of professionalism definitely was there

Posted by Anonymous

I was in your store july 15 the customer service was very poor one of the employee was texting on his phone. there were customer needed help
The location was Dothan Al on Montgomery hwy.I want be going back to that location.That is bad business and make your store with unprofessional peoples.

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Posted by King Ranch

We were just at the O'Reilly's in Baraboo Wisconsin and a tech helped us out by the name of Mike. He went above and beyond to help us out and we just want to let you know that he's doing a great job thanks Mike for your help. We just bought the f-150 King Ranch so we didn't know what we're doing but Mike made it feel very comfortable and helps us out

Posted by shamika

Your store on 55 east 111th has great customer service with that said Albert Valasquez has the most amazing customer service he made sure that I had all the information I needed he was very pleasant...he rocks thank you....because you can't find great customer service in these days...

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Company News
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customer service is top of the list, and that is what makes the difference for us. When it comes to the parts, there's not a big difference these days. But when it comes to service, no one outdoes us in that." As part of the grand opening celebration ...
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As news broke this week that TV anchor Bill O'Reilly would be leaving Fox News, investors observed a reaction in the stock market that few could make sense of: The stock of the company that owns O'Reilly Auto Parts suddenly rose, even while the rest of ...
Middletown Historic Commission OKs O'Reilly Auto Parts store
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