Posted by Saundra
While my husband and I were sailing on an NCL cruise in October 2017, we paid for the onboard special allowing us to sign up for two future cruises with a deposit of $500, the deposit on the second cruise to be waived courtesy of NCL. Unbeknownst to us for a few weeks after returning home did we discover we were not issued the special promotion leaving me at a disadvantage to rectify the situation. After contacting NCL, I was given no other reasons other than being informed the on-board special was no longer available once disembarked.
It's obvious I am not going to be given an explanation as to how the person in charge of doing the paper work did or did not do something that did not register us for the onboard special. It is disheartening that you and NCL seem to have no regards for the fact that we are latitude member with 10 cruises between us and that we are now considering never cruising on NCL again. In reality NCL interest in having a noteworthy reputation is obviously one that doesn't seem to care that our loyalty was a factor in us partaking in the specials that allow us to continuously cruise on NCL when we could have easily traveled on the many other cruise lines. Your lack of attention and effort to this matter falls short of our expectation and is a reflection of how NCL's a cruise line cares about its passengers.