Northwestern Mutual Customer Service

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2 Negative Comments out of 4 Total Comments is 50.00%.


2 Positive Comments out of 4 Total Comments is 50.00%.

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  • Northwestern Mutual

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 2 negative comments (50.00%)
    • 2 positive comments (50.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.0 Issue Resolution
    • 5.0 Reachability
    • 0.0 Cancellation
    • 7.0 Friendliness
    • 0.0 Product Knowledge

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Posted by Anonymous

Why isn't your telephone number on your website? I searched under Contact and Customer Service..... finally went to Google to find out how to call you.

Posted by DW-Policy Holder since 1960

Asked to change owner on 2 policies:
16590820 Maria S. Bartlett
16590829 Dmitri D. Barlett

I was only sent forms for Maria's policy with both policy numbers listed. This caused me to miss contact with the new owner and was a significant inconvenience. Im sorry that I did not request the full name of the NML customer service rep as she appeared competent. I was wrong. now, i have to call and start the process again for policy 16590829 Dmitri D. Bartlett. If you wish to react to this, please send appropriate forms via expedited service, e.g. FedEx, UPS or Priority mail.

I have had NML Life policies since 1960 and presently am NOT happy with your service.

Dennis Winsten
[email protected]

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Posted by Anonymous

Your Rep Jesse Vaughn was very helpful in explaining the term of my policy that I have decided not to cancel and eventho I did not get the answer I was looking for in my favor concerning NSF; he was very professional.

Posted by Anonymous

The relationship I have with northwestern mutual is par excellent, the customer service department is second to none - their knowledge of the products they sell makes you feel comfortable in buying and investing. Northwestern is the way to go....
Roanoke VA

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Company News
Northwestern Mutual acquires LearnVest, the financial planning startup
After six years of operation, the New York startup sells for more than $250 million. Betting big on personalized financial planning, financial services company Northwestern Mutual will acquire startup LearnVest for what sources say is more than $250 ...
Northwestern Mutual Acquires LearnVest
March 26 -- Alexa Von Tobel, LearnVest Founder & CEO, discusses how and why Nowrthwestern Mutual acquired the LearnVest company. She speaks with Alix Steel on "Street Smart." (Source: Bloomberg) ...
Northwestern Mutual recognizes Pals as finest intern
The Zach Group affiliated with Northwestern Mutual is recognizing University of Iowa senior Seth Pals, formerly of Orient, as the company's top financial representative intern based on production. Pals is being honored as an outstanding performer by ...