Ning Customer Service

User Reviews, Ratings and Comments

Ning customer service is ranked #450 out of the 946 companies that have a rating with an overall score of 33.29 out of a possible 200 based upon 13 ratings. This score rates Ning customer service and customer support as Disappointing.


12 Negative Comments out of 13 Total Comments is 92.31%.


1 Positive Comment out of 13 Total Comments is 7.69%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Ning

    Customer Service Scoreboard

    • 33.29 Overall Rating
      (out of 200 possible)
    • 12 negative comments (92.31%)
    • 1 positive comments (7.69%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 2.0 Reachability
    • 1.9 Cancellation
    • 4.0 Friendliness
    • 3.2 Product Knowledge

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Posted by Shay

This is the worst hosting platform I have ever encountered. This place from the software to the customer service is all wrong. Horrible at everything now. Unfortunately because of my members I am trapped with them. If you have any other choice.. choose that. Seriously don't use these people. I am so very sorry I ever did. I started my site when they were still free... So it's been years. Year after year it gets worse and worse. Look into other alternatives. My site is down 30-50% of the time no joke.

Posted by

My website is down. I can't contact Ning. Help!!

My email I need to talk to Ning about when the site will be back up.

Posted by Dana

I use a website Gosmokies regulary part of Knox News. Ning hosts it. The site admin and myself have been trying repeatedly to get things remedied for Blount county users who have Charter as their Internet service provider. The problem is on Ning's end. They have done something that Charters DNS doesn't go through properly. I had Charter run a diagnostic and it proves it.
My internet signal is blazing fast and everything else works great. I have bee unable to get to Ning to share the information gleaned so that a solution can be arrived at. Please help!!

Posted by Anna Wauthy

I signed up for Ning on a monthly basis as I planned to use it for only a couple months. When I received my Master Card bill, I discovered that they had charged me the annual yearly fee, which came to over $700 Canadian. When I complained, they refused to refund my money. This is robbery!!!!

Posted by sam

I was planning on canceling my subscription Ning and was waiting for an email from Ning regarding the next renewal. I never received one and when I realized they had accessed my debit card without my approval I called and their billing department does not work on the weekend. I called first thing the following Monday morning to cancel and get back the funds they took out of my account. They quickly refused my request and now I have my bank working on getting my funds returned. This is terrible customer service and I won't do business with them again. My bank has pretty much assured me the funds will be returned but I should not have had to go to these measures.

Posted by Vozwnturadio

Hi I'm the owner of Vox radio100.5 and the radio station won't work so I wonder of you could check it out because we don't want any hacking or other things can you contact me for Anything here is my number thank you

Posted by Screwedbyning

ning is just another HIDEOUS company since gina all the way to glam media. ZERO Customer service, ZERO improvements in product. LOTS OF DOWN DAYS with my network offline. DO NOT use ning!!!

Posted by JoAnneh Nagler

Okay guys--so wanting to love your services but having a time here....can't get operator on the phone (her mailbox is full), can't get to martin westhead--system doesn't recognize 1st 3 letters of either first or last name)

AND have been asked by my book agent to change photo, and can't find how to take an ADDED photo and make it my profile photo. Bums me out after I just invited 700+ people to join...

Also MANY people emailed an asked if your site invitation email was legit--they said it looked like and ad and didn't want to join. Just a heads up!!

LASTLY, I REALLY REALLY NEED SOME HELP on the phone going over how your site works. I'm not finding it intuitive, and I find myself searching for things that seem like they should be obvious.

Really appreciate what you are doing and very much want to use it well. Can you give me a call/email and let's set up a time to talk: 650 610 3232; [email protected];

THANKS SO MUCH! JoAnneh Nagler

Posted by Anonymous

I had some respect for Ning! Since I've had to deal with their customer service, I have to say it's absolutely lousy. I keep getting a recording by a Debbie Whitney who promises to call back, and she never does. Does anyone know if she really exists? Or is she a shell name in a scam!

Posted by Anonymous

Ning's customer service is HORRIBLE. Please, to anyone thinking about becoming a Ning customer, GO SOMEWHERE ELSE!!!!! You have been warned!!!

Posted by Anonymous

I've been a customer at Ning since 2008 and I just want to say that they have the WORST customer service EVER!!! I still have an unaddressed help ticket from Jan 21, and it's the end of February! If you are considering Ning for a network home, I would HIGHLY SUGGEST that you consider elsewhere because you will not get any help with the real issues that come up.
I have not received one email from my network in two weeks. This is because of a glitch in the new and "improved" Ning system. I sent a help ticket two weeks ago and have not heard a word! (This is in addition to the OTHER unanswered help ticket I spoke of above!) I am a PAYING customer by the way. In this case, you certainly don't get what you pay for!
Oh, and GOD FORBID that you try to call them!!! Don't bother!
So, if you value your money, and your material- DON'T USE NING!!!

Posted by MH

Just don't do it. Only by finding this site did I ever find a number to call there. On their own site, they may themselves darn near invisible to reach.

Some day I will get smart and look at customer options before signing up. These guys make old AOL look good.

Add your review!

Posted by Anonymous

After some hoop-jumping I did finally get my questions answered about Ning--Martin Westhead saved the day! And I highly recommend his class at Stanford's extended educ program!

There are currently 0 Employee Comments for Ning.

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