Nextar Customer Service

User Reviews, Ratings and Comments

Nextar customer service is ranked #793 out of the 946 companies that have a rating with an overall score of 22.63 out of a possible 200 based upon 62 ratings. This score rates Nextar customer service and customer support as Terrible.


60 Negative Comments out of 62 Total Comments is 96.77%.


2 Positive Comments out of 62 Total Comments is 3.23%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Nextar

    Customer Service Scoreboard

    • 22.63 Overall Rating
      (out of 200 possible)
    • 60 negative comments (96.77%)
    • 2 positive comments (3.23%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 1.8 Reachability
    • 1.5 Cancellation
    • 2.7 Friendliness
    • 2.0 Product Knowledge

Add your review!

Posted by Anonymous

I Need To Purchase A Snap-on Bracket, To Attach Unit To Window.....

Can You Help Me? Unit Serial

Posted by Ken

I have to say, this is the best GPS on the market. I drive a truck for a living and my wife bought the 3.5 inch screen GPS at target . It was super cheap I think 30 dollars on clearance. I have had this for 10 years and never once had a problem. A trucker friend of mine bought a very expensive GPS for 400.00 and it lasted 6 months. The sad news is it broke on me last week and I bought a gariman, I hate it. So now I have duck tape holding my trusty Nextar together and put my gariman aside. It broke after it fell off it's mount. I hope I can find another one. It was like an old friend.. All the negitive reviews I don't agree with. Love mine.

Posted by mike

device says file corrupted, run virus check then reinstall the application. spent 3 hours trying to do this with no success. can't find any direct connection to Nextar. will look for a more dependable GPS.

Posted by Jamcat

Received a photo frame as a gift but unfortunately it will not play. Tried to contact you by internet and by phone but alas nothing. Where do I go now????

Posted by Mike De Muth

How do I order a new auto adaptor for my 14-bc GPS unit The tip came off inside the car receptacle and shorted out the electronics.

Mike De Muth

Posted by Anonymous

I sent the following question to It was returned and I was told the e-mail address, which I got from your web site, did not exist.


We received a 7.0" Digital Photo Frame as a Christmas gift in 2007.

It has stopped working. When we attach a USB and turn the machine on we just get a white screen, no menu.

I was wondering if there was something I could do to make it work again. Do you have any suggestions?

Thank you,

Jim Valentine ([email protected])

Posted by Anonymous

Terrible Customer support. I listen to the phone options and they lead no where. Have a question about the rechargeable battery> So, who do I turn too??

Posted by andie

I also purchased a nextar Q-04 GPS and need to update my maps however one cannot get any help from anywhere to do this noone seems to know anything about it. Nextar ruined their own reputation and from all the negative comments, I wasnt the only consumer screwed Nextar will never get another chance to fraud the consumer.Thank God.Ill have to buy another GPS from a reputable company.

Posted by Anonymous

Is this a working number for Nextar? Can't get a person on the oline and the recorded message is about nothing to do with Nextar!!!! Sounds like you have no happy customers from the reviews I have read today. I am joining the crowd of unhappy customers.

Posted by Anonymous

it would be nice to talk to a live person on how to up date maps on my nextar

Posted by Anonymous

I have been trying to reach customer service for over 3 week period, the numbers that I have been given are not affiliated with your company. This is the 4th Nextar(GPS) that has stop working. in the past the store that it was purchase from would give me another but they no longer care your product. I now know why. Very dissatisfied customer.

Posted by Anonymous

could not get any connection for customer service. Need to know why I cant download update maps for GPS

Posted by Anonymous

Frustrated with brand new gps. Screen shows: FATAL APPLICATION ERROR. CANNOT START THE MAIN NAVIGATION ENGINE. Called customer service. Computer msg trying to sell me product!!

Posted by Anonymous

I have brought. A nextar GPS my unit quit working. About two weeks ago, I only had it about5months now it says on screen that it has preformed an illegal act. Well I contacted Tom Tom who had brought out nextar, they were unwilling to HElp me. I would like to think that before. Accompany buys out another company they would investigate their. Acquisition. Well there must be at least50000 people out there that own these now useless pieces of GPS,s well perhaps it is time to launch a class action suit against The former owners or at least have Tom Tom provide some support for us, since they knew what they were. Acquiring?

Posted by Anonymous

I have been trying to make contact with a nextar represenative through your website lising of a phone number with a message that the number is invalid. I can be reached by

contacting me by means of my E mail address

Thank you Dennis Rybicki

Posted by Anonymous

this company does not maintain its sites or telephone number and csn't get any service to get a gps to work

Posted by VG

service sucks No customer service #

nextar is a no good

Posted by mmike

I ordered the v5 unit prioer to going to florida Jan of 2013, opened it the day before trip, it has never worked. AMAZON refused to help because i opened it a couple of days after their 30 day policy, can't get in touch w/NEXTAR, by mail or phone A real peice of junk, useless is the only word for it

Posted by Anonymous

I agree Nextar completely sucks. However I saw online that Nextar was bought out by Tom Tom and called Tom Tom . The first time I called and the Tech support guy had no idea what I was talking about . I called the next day and just asked for a supervisor . It took about 20 minutes of sitting on hold but finally talked with the supervisor who said yes that Tom Tom bought out Nextar at the manufacturer level and will honor my warranty because I still had the receipt that showed it was under the three year warranty that I got from Sears when I purchased it. I received a ( refurbished ) Tom Tom gps with an additional one year warranty, got it last week so far so good and it is adoptable... As far as Nextar goes they sucked, but for Tom Tom two thumbs up but you have to demand a supervisor to get anything done, do not take no for an answer from the tech guy . he does not know anything about this apparently .

Posted by Rosebarr

We purchased a nextar gps as of 2010, used it four times and it froze....... There is nothing on the screen, no noice no picture, nothing. The phone number that nextar has listed is no longer in service, which I have tried to locate nextar customer service and no answer

Posted by Jaydenalia

my nextar will not load it stays on the navigation system load screen it hasnt worked scince day one and i go to return the gps and the stores wont take back as a return so needless to say 99 dollars in the hole and cant get usage out of a junk gps

Posted by Anonymous

Received as agift. Did not have home state of AK or HI. Finally got fioxed now trying to get an update in maps and they do not even list my model # so I can not continue. Now they want me to make a $ 30 deposit to get a answer> Total BS, dissatisfied since day 1 with these people. A waste of money

Posted by ?

not pleased coustomer service # is not active you want me to pay 28 dollars for info to fix and issue with a gps that i have only used approx.100 times it is giving me and illegal site it wants me to use and i still have no results it is not fixed is this another money scam from cyber space just can't win anymore

Posted by Paul

I agree with everyone. The only thing I can do is go to Tom Tom for support or maybe youtube to convert a nextar to Garmin software. The only problem is I can not get it to work like they show unless they mean it must be connected to your computer. No support means your product sucks where is the support?

Posted by MAD


Add your review!

Posted by b_c 1963

wonderful fast help with my gps unit. it wass my fault could get wire hooked to plug right. easy step by step walk through by customer service agent. Bill Carrole

Posted by Anonymous

Very helpful. I had problems registering my gps syste, online. One call to this helpline completely solved my problems. Thanks

There are currently 0 Employee Comments for Nextar.

Be the first to submit a comment from an Employee


We are proud to recognize the companies providing the best customer service each year within their industry.


Check out these popular comparisons of Nextar customer service versus other companies:

Nextar vs. Garmin
Nextar vs. Magellan
Nextar vs. TomTom
Company Replies

Authorized representatives of Nextar can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service

including steps to reach representatives, hours of operation, customer support links and more from .
Get Help Online

Get immediate support for your Nextar questions from

Reviews & Ratings

View thousands of Nextar user reviews and customer ratings available at

Nextar Manuals
Company News
Nextar SNAP7
Good value for a GPS with a huge screen. Text-to-speech conversion. Lets you choose between simple or advanced interface options. Cons Small POI database. Not upgradable to support live traffic. Audio output isn't very loud. Screen appears washed out ...
Nextar 43LT
Cons Small initial POI database. No turn-by-turn list view. Can't save current location. Maps for U.S. only. Traffic receiver not built-in. Bottom Line. The Nextar 43LT is a worthy competitor to the Editors' Choice Garmin nuvi 265T, but its lack of a ...