Network Solutions Customer Service

User Reviews, Ratings and Comments



Network Solutions customer service is ranked #716 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 25.20 out of a possible 200 based upon 10 ratings. This score rates Network Solutions customer service and customer support as Terrible.

NEGATIVE Comments

10 Negative Comments out of 10 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 10 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Network Solutions

    Customer Service Scoreboard

    • 25.20 Overall Rating
      (out of 200 possible)
    • 10 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.4 Issue Resolution
    • 3.2 Reachability
    • 1.6 Cancellation
    • 3.8 Friendliness
    • 2.6 Product Knowledge

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Posted by [email protected]


To: J Miles Reidy or CEO

From: A long suffering customer



Sir if your review of this ticket does not make you angry and ashamed I fear the content is skewed or you are without a heart. All I want is to have our company website, restored. We hired you to to provide a custom web site and maintenance. Due to your lack of maintenance and and caring we are being punished for having an old version of Joomla.



Please show the courtesy of a response even if as worthless as all the rest received.

Posted by edosan


I am tired of this companies customer support. I found a critical software error on their servers that would allow hackers to have a "field day". I informed them about it and here I am 12 days with out any help in solving the problem. Apparently they abandoned their escalation team. They refuse to any my emails and phone calls. All I have is an SR number 2419730 and the same reassurance that they will escalate the solution. I have a GOLD VIP status with the Company which is worthless. Do not use this Company.

Posted by Disgusted


DITTO X 1,000,000,000,000,000,000,000 ...

Posted by Anonymous


This is with out a doubt the WORST company I have ever done business with. Its like waiting 2 hours to talk to a robot who can't and won't do anything. They are unwilling to help resolve problems they crated and keep transferring you too a different team. 2 hours on the phone for 2 days and I am worse than when I started. If you use this company you will soon be writing comments. Maybe someone in management will read this and call or email me. While typing this I have been transferred 4 times to different departments and know one can help. And guess what, I am on hold again.

Posted by tammy


OMG this company is terrible, they suspended all my office's accounts because one account was compromised I have been on hold all day - they all said they could not fix one account and all 45 emails needed to be redone, which then meant all of everyone cell phones and etc. The account they said was compromised was not, it happens the women went to the hospital and tried to set it up on another computer.

They never called my office or emailed me on my personal account information or called the office. All is to try to sell you private service. DO NOT USE THEM

Posted by Shortsleeves


It only took one day for network Solutions to auto-charge me for a domain that was not due to expire for two weeks. My auto-renew button was in the off position and they still took money out of my account. This transaction was unauthorized and when I requested a refund customer service said it would take 7 to 10 days to process a refund.
I consider this a violation of my rights as a client and fraud.

Posted by TERASANNE


NETWORK SOLUTIONS NEEDS TO SHUT DOWN IT'S CUSTOMER SERVICE CALL CENTER & START OVER!!! HAVE SPOKEN WITH 25 PEOPLE IN A MONTH FOR A SIMPLE DOMAIN TRANSFER ISSUE & STILL NOT FIXED!

Posted by UrbanFarmer


Updating previous comment to be fair to Network Solutions, my longtime website hosting provider: I wrote several days ago about problems canceling an SEO package that was attached to the wrong website (I have multiple domains). I did yesterday get an email stating that my SEO service that had been automatically renewing MONTHLY without my knowledge would be canceled PLUS advance fees for July refunded. I also have had an email from company executives who I wrote directly that they would contact me after July 4th holiday. Don't yet know if dispute will be fully resolved, but am thankful for what has been done-- though it took a week of calling and a large phone bill!

Posted by UrbanFarmer


After 10 years of service from Network Solutions, I find I can't get a fair hearing from a disinterested person on my complaint about an SEO service. I did buy an SEO package to promote our organic beef, but the service was attached to our purebred cattle website, not to our organic beef website. Worse, they had set the service to autorenew MONTHLY -- and I still cannot find how to turn off the autorenew. Have had no calls or emails from the SEO. They could not have "promoted organic beef" by analyzing our website; they used the WRONG website.

Posted by DoctorKC


Network Solutions ia an unholy den of spammers. NS client aweber.com claims to be sending ads to 40,000,000+ email boxes each month with no worry about receiving a spam complaint. The statement is presumably based upon malafide aweber-NS relationship. NS has no abuse report information on homepage and refuses to accept spam complaints against its domains hosted elsewhere. I solicit a worldwide bycott of Network Solutions.

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Contact Information
General Support
800-333-7680

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