Net10 Customer Service

User Reviews, Ratings and Comments



Net10 customer service is ranked #560 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.32 out of a possible 200 based upon 1522 ratings. This score rates Net10 customer service and customer support as Terrible.

NEGATIVE Comments

1,435 Negative Comments out of 1,522 Total Comments is 94.28%.

POSITIVE Comments

87 Positive Comments out of 1,522 Total Comments is 5.72%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Net10

    Customer Service Scoreboard

    • 29.32 Overall Rating
      (out of 200 possible)
    • 1,435 negative comments (94.28%)
    • 87 positive comments (5.72%)
    • 2 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.8 Issue Resolution
    • 2.4 Reachability
    • 1.8 Cancellation
    • 3.5 Friendliness
    • 2.3 Product Knowledge

Add your review!

Posted by Rhonda


I have been a customer of Net10 for eight years and now have had enough of their crap. I recently was "upgraded" to a better phone which I paid $100 for. Received a defective phone. When I tried to get it corrected was lied to and forced to call from another line, was hung up on at least three times. It will be a month in just four short days and I still have not been able to use my service this month. I sent back the phone, was told they had received it, and when I called back because I hadn't received a replacement I was lied to that they had not received it. I have made over 12 contacts with them and no one has helped me. I have no phone, no service and no faith in Net10. Switching companies and getting a lawyer now.

Posted by Anonymous


I have a Net10 flip phone. Two days ago I called Net10 and had my phone number changed because I kept getting unwanted phone calls from unknown callers. Today I received a call from an 800# that I did not answer. They left me a v/m which I did not understand. I should not be getting unwanted phone calls to my new number. So all I can figure out is Net10 gave me someone else's old number, even though I was told this was a brand new number. Or Net10 is selling phone numbers. So you tell me what is going on. I'm am thoroughly disgusted with what is going on with your company.

Posted by Anonymous


Your service department is the worst I have ever dealt with. Been lied to and promised callbacks that never happen. Me and my friends will be switching carriers ASAP. I was once a very happy customer but am now a very unhappy person looking for a new carrier. Yours very unhappy K.S.S>

Official company reply

Hi, my name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. To further assist you with your issue, please click on this link http://bit.ly/2gQCmUz? to chat with a live agent. Thanks.

AprilTS 8/16/17 5:57AM

Posted by Bill


I purchased a $30.00 phone card for my phone thinking it would work for voice and message, But apparently The clerk sold me a hot spot plan as informed by net10 reps, The store will not refund me the cost of the plan and net10 will not refund my money or transfer card cost to voice plan . I called and texted net10 multiple times and talked with Dollar store manager to no avail.It is a good racket they have that they can sell you the wrong product and not have to refund the money. I think that is how the owner of net 10 is one of richest persons in world, taking some ones money with out having to pay it back

Official company reply

Hi. My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. Please chat with us live @ http://bit.ly/2gQCmUz?caseId=.

AprilTS 7/19/17 9:37AM

Posted by Anonymous


I've had net10 for a few years now, never had a problem. Now I can't text because they gave me land line phone number. Dropping the service at the end of the month

Official company reply

Hi. My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. You can chat with us live @ http://bit.ly/2gQCmUz?caseId=.

AprilTS 3/26/17 10:33AM

Posted by Bobby Keller


NET 10 this service sucks! I just got my refill on the third and you cut down my high speed already. This is the 3rd phone I've had to buy in a year, everytime I lose service days. I just lost over a week if service waiting on NET 10 to turn my phone on. Make this right or next month I'll be with another provider. I've been with NET 10 a long time and I'm tired of getting screwed.

Official company reply

Hi, my name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. To further assist you with your issue, please click on this link http://bit.ly/2gQCmUz? to chat with a live agent. Thanks.

AprilTS 1/13/17 9:03AM

Posted by Refund of my bank funds wrongful


Mailed December 2, 2016 with no reply received


NET10 Wireless, LL

RE: REFUND REQUEST FOR WRONGFUL AND NEGLIGENT BANK ACCOUNT WITHDRAWAL

Dear Sir/Madam:



A Net10 account with phone numbe and serial number was set up about May 2012 with payments (approximately $45.00 + tax = $45.95) being deducted automatically monthly from my bank account.



The Net10 account was closed about June 2015 and the Net10 rep stated my current account was closed as of this date and no fees were due. The Net10 phone number was ported to T-Mobile because Net10 was unable to provide service for my new phone. I continue to have the same account with T-Mobile and T-Mobile has charged me monthly for my service.



During an audit about March 2016 it was discovered Net10 has continued to automatically deduct monthly payments direct from my bank account without my knowledge. A misdeed by Net10 caused me to be charged ten installments (about $459.50) that were not due Net10 and an immediate refund is required.



I immediately contacted Net10 at 877-836-2368 in March 2016 and the Net10 rep who identified himself as "Elizah" said my account had been closed In June 2015. He also confirmed Net10 offered no further services to me after that date. He apologized and said it was Net10's fault no one at Net10 canceled the automatic deductions from my bank account. I requested a refund of all monies collected from me after the account was closed (about $459.50) and requested an additional fee of $100.00 for my distress in learning of Net10 deducting monies from my bank account when I had no service/account from Net10. He said Net10 would immediately mail a refund of $328.95 by check with a reference ticket number He could not explain why only $328.95. He also would send a request for review of further fees to be refunded including my compensation for this negligent use of my personal banking funds.



I was not contacted and no check arrived so I again contacted Net10 in May 2016 and Kathy said the refund is being reviewed and to check back later. I was not contacted and no check arrived so I again contacted Net10 in June 2016 and Yvonne said the refund is being reviewed and a check will be mailed within a few days sent to me and she verified my mailing address. She gave me a new ticket number



I contacted Net10 in July, August, September, October and November with no success in getting the refund from Net10. I look forward to hearing from you and resolving this issue.



Thank you,



Bryan Welling

Official company reply

Hi, my name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. To further assist you with your issue, please click on this link http://bit.ly/2gQCmUz? to chat with a live agent. Thanks.

AprilTS 12/30/16 7:07AM

Posted by SandMtn


I recently(thought) I was purchasing a family plan for$90.00, that's 2lines. However, when I saw my bill I was charged twice. Representative Judy employee number. She was rude and of no help. Someone please contact me in hopes to resolve this price. I was told I'm not on a family plan and she offered no help in crediting my account.

Official company reply

Hi. My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. Please chat with us live @ http://bit.ly/2gQCmUz?caseId=.

AprilTS 12/6/16 1:10PM

Posted by Anonymous


Whole family is Net 10 customers now for more than 4 years. Called with question regarding switching my wife's service and number to a new phone. The Customer Service rep was not understanding my question. I politely asked if there was someone who spoke better English I could talk to, he became rude and hung up on me. Big thumbs up Net 10! Not only did he not understand, he pretended he did, gave me the wrong answer, was rude and hung up. Figured it ouot myself so thanks for nothing. Seriously looking at T Mobile now

Official company reply

Hi. My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. Please send us an email at [email protected], or you can chat with us live @ http://bit.ly/1b9xrmg.

AprilTS 12/1/16 12:23PM

Posted by Anonymous


I bought a new net 10 phone 3 weeks ago and add a 50 dollar phone card and the high speed only lasted a week I am so disappointed with the service I'm thinking about doing away with this phone

Official company reply

Hi. My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. Please send us an email at [email protected], or you can chat with us live @ http://bit.ly/1b9xrmg.

AprilTS 11/13/16 11:19AM

Posted by John Alexanderson


I signed up for 3GB prepaid data. I later discovered that it only works properly within my home zip code. Given that I travel a lot, I am often outside my home zip code. So what do they do outside the home zip code? Do they throttle to the data? No! It is worse than that. It works for five minutes, then doesn't work for half an hour, then works for a couple of minutes again, then doesn't work for an hour. So I basically can't check my e-mails, do my job, etc. They advertise themselves as a nationwide service. What a joke. I actually get better coverage with my European SIM card, go figure.

Will be changing to T-mobile.

Official company reply

We apologize for any inconvenience you may have experienced. We would be glad to assist you with your doubts or concerns. Please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. You can also chat with us live at http://bit.ly/1bJFUCy. Thank you.

AprilTS 11/6/16 12:16PM

Posted by Anonymous


simple problem ive been trying to resolve ..

when i call a number that has caller id,my number comes up associated with the name yolanda garcia or something similar
well ive had this account for at least 10 years and my name has been rocky pegram longer than that.could u please change it correct to say my name?hell i dont even speak spanish

Official company reply

Hi. My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. Please send us an email at [email protected], or you can chat with us live @ http://bit.ly/1b9xrmg.

AprilTS 10/10/16 1:09PM

Posted by Anonymous


Net10 sucks and have lost my service. They gave me the wrong APN settings twice then told me my data usage was my fault!! Absolute worst experience ever and I am changing my services IMMEDIATELY!!!!

Official company reply

Hi. My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. Please send us an email at [email protected], or you can chat with us live @ http://bit.ly/1b9xrmg.

AprilTS 9/11/16 1:39PM

Posted by larry


pay my monthly bill...an hardly get the internet service to work...drop calls phone is just junk..

Official company reply

Hi. My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. Please send us an email at [email protected], or you can chat with us live @ http://bit.ly/1b9xrmg.

AprilTS 8/29/16 10:51AM

Posted by Anonymous


Net 10 has given me the worst service. I've had them yelling at me over the phone for hrs and be littling me. For over three days it took tech support to try and fix my husband's 4g and on the forth day it was fixed. I don't know where they find such hateful and rood people. They cut you off when your talking.
We can not get service in all the areas we need also. This was a waist of money and time. For 3 New phone.
I will never recommend net10 to anybody. I'm going back to Straight Talk where I have been for years! I'm going to take everybody I know that's on net 10 with me.

Official company reply

We apologize for any inconvenience you may have experienced. We would be glad to assist you with your doubts or concerns. Please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. You can also chat with us live at http://bit.ly/1bJFUCy. Thank you.

AprilTS 8/13/16 4:28PM

Posted by Anonymous


I purchased a net 10 card that is not compatible with my daughters phone the store cant refund the money so what can I do with this card its 1000 min card and she needs an unlimited card for her phone I cant afford to buy another card but is there a way to transfer this to the correct card I can pay the difference if its not too much

Official company reply

Hi. My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. Please send us an email at [email protected], or you can chat with us live @ http://bit.ly/1b9xrmg.

AprilTS 8/1/16 1:36PM

Posted by arkok


would like to get a refund on never used $10 minutes. customer service no help

Official company reply

We apologize for any inconvenience you may have experienced. We would be glad to assist you with your doubts or concerns. Please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. You can also chat with us live at http://bit.ly/1bJFUCy. Thank you.

AprilTS 7/13/16 1:49PM

Posted by Anonymous


i have had my service interrupted, and can figure out how to get it reinstated. I previously gave you my new credit card information,but, apparently you did not acknowledge it. It is hard to avoid profanity at this point. You probably wouldnt understand it. I have two phone numbers with you: iPhone. I was about to add another number to my account. At this point, due to your ridiculous process of letting me re-activate, I am hoping I can sue you, or at least let it be known how bad you are on my radio show.

Official company reply

We apologize for any inconvenience you may have experienced. We would be glad to assist you with your doubts or concerns. Please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. You can also chat with us live at http://bit.ly/1bJFUCy. Thank you.

AprilTS 7/9/16 7:03PM

Posted by [email protected]


I have Net 10 service. My phone is all messed up I don't know my password. Can't get mail. Phone cutting out. My number . I need to speak to someone today!

Official company reply

Hi! My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. Please send us an email at [email protected], or you can chat with us live @ http://bit.ly/1b9xrmg.

AprilTS 7/9/16 2:09PM

Posted by Anonymous


The disconnect my phone 24hr ago I called to check what's the problem the sayed that my SIM CARD expired, never here'd aboat something like that, every time that I called I need to wait more then 1hr the worste service I ever had ......

Official company reply

Hi! My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. Please send us an email at [email protected], or you can chat with us live @ http://bit.ly/1b9xrmg.

AprilTS 7/1/16 4:40PM

Posted by RGD


Absolutely the worst customer service I have ever encountered. I have been a Net10 customer for 8 years and am currently trying to upgrade to a smart phone. This transaction has been a nightmare from the beginning. The phone that I purchased was shipped 2 days late and now I am having major problems getting the phone activated. The customer service personnel are useless. I have spent hours on the phone only to be hung up on and lied to by the idiots that work in the customer service center. The phone is getting put back into the box and returned to Net10 and I am finding another cell phone provider.

Official company reply

Hi! My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. Please send us an email at [email protected], or you can chat with us live @ http://bit.ly/1b9xrmg.

AprilTS 7/7/16 7:44PM

Posted by VeryPissedOffSoonToBeFormerCusto


Called for a simple task of downgrading my prepaid plan for a month since funds are tight this month and was planning on upgrading again later. So first tech that answered had a very hispanic accent that I can hardly understand and apparently doesnt understand how plans work so she simply told me that there were no unlimited plans for my phone.....I said well there must be a mistake because clearly I'm speaking to you right now on my unlimited plan. She refused to accept this information I was relaying to her and simply had no intention of working with me so I ask can you please simply just transfer me ma'am I simply do not have time for this. A long pause and she says yes sir. So who answers? Why in fact another hispanic speaking woman who I can understand slightly better but talks like she is absolutely upset for being there. So she immediately starts talking with an attitude, really fast and raising her voice as if one step down from screaming and it seems pretty obvious that she knows this person and im shaking my head in disbelief. I've been with net10 for years now and have never had this problem EVER. SO she asks for the security code on the back of my card and then she says SO.....I say so what? She says so is that the number? Um yes I say? Thats the 3 numbers and she hesitates and Im not sure why. So

Official company reply

Hi, My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. Please send us an email at [email protected], or you can chat with us live @ http://bit.ly/1b9xrmg. Thank you

AprilTS 6/17/16 11:09AM

Posted by Anonymous


Hi my name is Diana Young I have been a net10 customer for about 5 years I have never gotten the treatment I received today since I've been with net10 I've enrolled 10 to 15 people I've been without a phone for a week an I was a little upset but to get hung up on is just plain rude my number is

Official company reply

Hi, My name is April, and I work with Net10 Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. Please send us an email at [email protected], or you can chat with us live @ http://bit.ly/1b9xrmg. Thank you

AprilTS 6/9/16 6:05AM

Posted by Anonymous


My husband purchased a Huawei 5.0 touch screen phone from Net10 about 1 1/2 weeks ago. (Because my previous Net10 phone had messed up also) The new phone messed up within 2 days. My husband has called Net10 5 different times; and has gotten No resolution for our issues.
The first time; someone told us they would send a new Sim card; to see if that would help. When we received the new Sim card, it still did not work. My husband has called 5 different times, with No results. The last time he called was 2 days ago; and they promised to call within 48 hours.
They never called back; so my husband called them Again. Someone told him (again) that they would call back within 20 minutes. Once again; they never called back. When we tried to call them back, we were placed "on hold" until 8:00 pm, which is when they are closed. This happened twice.
I am so clearly and completely frustrated with the incompetence of Net10 giving us professional service. We STILL have not gotten our phone issues resolved; and to top it off, they have deactivated my old AND new phone. So, now I have no phone during the day and I have a child that it is extremely important for his school and others to reach me.
I have to wait until I get home from work, to use my husband's phone. THIS IS CLEARLY THE WORST CASE OF CUSTOMER SERVICE THAT I HAVE EVER ENCOUNTERED IN MY ENTIRE LIFE. We need to have this resolved as soon as possible.
I will be posting this on Facebook; and other social media sites, so that others will know how extremely hard it is to receive ANY customer service from Net10!!!!
My husband's phone number is 252-521-6375. We will be going to another phone company service,, if this is not resolved properly and quickly. The sad part about all of this is that I honestly think Net10 does not care because we are just "1" customer and they must have so many others that they do not care. Extremely dissatisfied with Net10!

Official company reply

Please accept our most sincere apologies for this matter. Please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. You can also chat with us live at http://bit.ly/1bJFUCy. Thank you.

AprilTS 5/23/16 7:02AM

Posted by Anonymous


After being on the phone for about an hour having repeat over and over, about how I'm over my 1GB When my phone shows only 256MB. I TRIED to text 611611 but no. I just up loaded a card two days before and ove. No way. Just kept reading the screen. I asked to go a higher level she never would.

Official company reply

We apologize for any inconvenience you may have experienced. We would be glad to assist you with your doubts or concerns. Please send us an email at [email protected] Please include your name, phone number and the serial number or the IMEI/MEID of the phone. Just copy and paste your comments from the blog and include it in your email. You can also chat with us live at http://bit.ly/1bJFUCy. Thank you.

AprilTS 5/20/16 1:01PM

Add your review!

Posted by Lolita


I contacted Net10 with an issue I was having and it got resolved very quickly. I was so happy to have been able to get assistance from one of their executives. His name is Mark Mahan and he is the Senior Vice President of customer care. His email address is:. Apparently, the last email I used is no longer valid

Posted by Felipe


Net10 used to be very good,I even recommended to my friends, but now the internet is very bad,just the internet, the phone service still very good. I been a customer for 7or 8 years,with three net10 phones,but I'll change company.

Posted by Anonymous


After 5 years when my month runs out i will not refl had problems bringing another phone to my plan and done what ya all told me it was wrong i wasted money you told me it was to bad so we will part ways

Posted by Anonymous


Have always had good service from Net10. I was double billed in the past & they ended up giving me an extra 60 days of service & 300 minutes twice! That's really good customer service plus the girl both times was very friendly & apologetic. It is hard to reach a person sometimes though.

Posted by Frugal


So far Net 10 has been an acceptable alternative to contract phones. I like that I can bring my iPhone ( not interested in using Android ) and I find with my wifi access, I'm able to use the lower data package for app usage away ( map reading, or internet based apps ) with little problem. It's not the best, some apps don't work well ( GasBuddy for example ) on the reduced data speed. One other downside, which I'm willling to live with at this point is that MMS is not a functioning feature. I've done a fair amount of research and it appears it may be an AT&T issue. Net 10 says it should work (without guaranteeing it), Apple says it may be proprietary to AT&T since it was originally their phone.

Recently, I lost complete service for some unknown reason and it was a process getting to the bottom of it. Frankly, not sure that we did anything to fix it. I was convinced I needed to update the software first and was on my way to a faster wifi to do that when the service came back on on it's own. In the mean time, we (tech support and myself) erased the APN settings, therefore even though I had service again, I was still unable to use data. I knew that I needed to re-install the APN settings but the Net 10 website was misleading. After reaching them again and getting the proper website, I was able to install the APN profile and it's working fine again.

All in all, I found the 5 representatives I spoke to ( 2 dropped calls that was my fault ) genuinely interested in helping me. After the 3rd person lead me through the exact same step process, I realized they have to follow a screen script which was annoying. The Indian accent was sometimes a little difficult to understand, but not any worse than some of our own domestic accents when you are not accustom to it. Their specific knowledge was very limited, they are reading from a screen. For example, after telling one individual that I had no service, his question to me repeatedly was " how many bars shows on your phone". As you can tell, I am detailed and he didn't know how to process the information I was giving him, he had to stay on script and couldn't think outside that. Again, he was genuinely interested in being polite, and getting my issue resolved, just didn't have the knowledge and experience to know how to navigate without going through their process.

Official company reply

Hi! We apologize for the inconvenience that you have experienced. But at the same time, we are glad that your issue has been resolved. If you need assistance, please send us an email at [email protected] or you can chat with us live at http://bit.ly/1b9xrmg.

April
NET10 Wireless

AprilTS 6/6/14 8:46AM

Posted by darryl


i got ahold of net 10 last night they went thourgh my phone and relized it was there problem not my phone and all of a sudden the phone started working around 8:30 pm last night thanks to the lady i spoke to on the phone aleast someone understood my problem.

Official company reply

Hi Darryl,

Good to know that the issue on your phone has been fixed now. If we can be of any assistance to you, you may contact us via email at [email protected] or you can chat with us live @ http://bit.ly/1b9xrmg.

April
NET10 Wireless

AprilTS 12/23/13 2:49PM

Posted by Nathaniel


I just moved over to the net 10 family. I was able to port my number. I am saving alot of money and the service is the bomb.com.

Official company reply

Hi Nathaniel,

Thank you for choosing NET10 Wireless as your new service provider. We're happy to have you with us. If we can be of any assistance to you, just send us an email at [email protected] or you can chat with us live @ http://bit.ly/1b9xrmg.

April
NET10 Wireless

AprilTS 11/19/13 2:43PM

Posted by arkady


I complained about Net10 earlier today, left off at the point where I sent a new email to customer service after having no luck on a phone call. The email people responded, gave me a different phone number to try, and the guy who answered that line was able to fix the problem. It took a long time (30+ minutes) but I'm able to use my phone now. Lesson: contact them by email, the people at the regular customer service number apparently aren't given the tools or the authority to fix problems.

Official company reply

Hi Arkady,

We're glad to know that your issues were resolved immediately. IF we can be of any assistance, please send us an email at [email protected] or you can chat with us live @ http://bit.ly/1b9xrmg.

April
NET10 Wireless

AprilTS 11/18/13 2:37PM

Posted by Anonymous


Trying to send a compliment. Its important. A tech in the Phillipines helped me a couple/3 days ago. Spent a long time with me. Others could not help. I shoulve got his name. This guy was-VERY KNOWLEDGEABLE. you should find him and promote him.

Official company reply

Hi! We are happy to know that you have been having a good experience with your NET10 service. In case you will need our assistance, please don't hesitate to send us an email at [email protected] Thank you!

AprilTS 9/29/13 1:26PM

Posted by pollywog


My customer service lady was very nice to me. I had a situation of a lost phone transfer to new phone and she helped with that and transferred my already paid for minutes. I do need to wait for my new phones activation to occur but the service rep was nice and polite to me. I did have a problem even getting to live help though and only got to it through the site that said pick options 1,4,4. It should be easier to get live help,I was just about to quit 2 lines with net 10 but fine now that I got live help.

Official company reply

Hi Pollywog,

We're glad to know that you were assisted properly in a timely manner, and we apologize for the inconvenience that you've experienced with the service. If you will need prompt and immediate assistance in the future, you can send us an email anytime at [email protected] We will surely help you.

April
NET10 Wireless

AprilTS 9/24/13 3:27PM

Posted by Ecostar


Hi, I've been a Net10 Customer for about 3 years now. I go to the website as soon as it is time to buy more airtime. 2 days ago i paid $15 for 30 days, 200 minutes. Made sure i had my cell on and could see it went thru. Click ok but have yet to see days added to where i now have 0 days. What's going on?

TIA!

Official company reply

Hi! This is April from NET10 Wireless. We apologize for the inconvenience. We are willing to help you get your issue situated. For us to better assist you, please send us an email at [email protected] with your name, phone number and the serial number or the IMEI of your phone. Thank you!

AprilTS 8/20/13 1:48PM

Posted by jran0880


I switched to Net10 just about a year ago from AT&T. Here's why.... AT&T gave me a 20% discount on my first line of service (I had 2), because I work for a national retail chain. Even with that 20% discount, I paid well over $130 every month to share 700 minutes (with roll over) and have unlimited texting and NON-SMARTPHONE mobile web. With Net10, I now get "unlimited" talk, text, and REAL INTERNET, not mobile web on 2 lines for $90/mo. plus taxes before my employee discount. Switching to Net10 from AT&T was simple. I went online, followed activation steps for transferring my number from different carrier and in less than 20 minutes, both lines were up and running. I didn't have to cancel my AT&T services because it was done when my numbers were ported. I even got a refund for unused days from AT&T. I've had some issues with Net10 and I will agree that they should focus on GREATLY improving the customer service they provide over the phone. However, I have found that entering a "live chat" session with a Net10 representative online is QUICK and EASY way to resolve my issues. I've read some of the comments about Net10 capping their data and cutting customers off when they reach 1.5 gigs. This "cap" applies to GSM phones which use an AT&T SIM and is stated on the SIM kit package and it was also on the last airtime card i bought. I even got an email from Net10 that informed me of the change. That email also offered a FREE T-Mobile SIM as an option to keep unlimited (4G even) data with instructions for activation. It even included a link to AT&T where you were able to submit a network unlock request for your eligible phone. I was well aware of this "cap" before it went into affect. Even at a 1.5 gig "cap", Net10 remains an EXCEPTIONAL value. Try to find an AT&T plan with unlimited voice/text and 1.5 gigs of data for $50/mo. Here is some food for thought: 1. ALL cellular companies have horrible customer service regardless of how much you pay for your service. 2. Know, UNDERSTAND, and follow the guidelines and rules that come with every Net10 product you buy. 3. Streaming from (insert site here) uses data. 4. Everytime you sync an account (even google accounts) you use data. If you sync your Dropbox, Google Drive, or ANY cloud storage app, you use a TREMENDOUS amount of data. Syncing just 1 cloud storage app can potentially eat all of your mobile data! 5. Every status update, twitter post, picture upload uses data. (Facebook devours mobile data) 6. Your phone is NOT a torrent client! 7. A "rooted" Android phone with an aftermarket ROM/firmware does NOT replace your ISP. According to Net10 guidelines, TETHERING TO ANOTHER DEVICE IS PROHIBITED. In short, sometimes it's not poor customer service, it's a poor customer. I will continue to recommend Net10 as an alternative to contract service as long as the Net10 phone operates on either the T-Mobile or Verizon networks. Thanks Net10 for making my cell phones affordable and reliable!

Official company reply

Hi Jran0880! We thank you for choosing NET10 Wireless as your cellphone service provider. We will make sure that we will continue to provide quality service to all our customers. In case you will need our assistance, feel free to email us at [email protected]

AprilTS 8/16/13 4:00PM

Posted by Anonymous


I have never had a problem with NET 10. I always buy a 50.00 unlimited card everymonth and I can read the pin every time.

Official company reply

Hi! We are happy to know that you have been having a good experience with your NET10 service. In case you will need our assistance, please don't hesitate to send us an email at [email protected] Thank you!

AprilTS 7/13/13 2:31PM

Posted by silvergirl


I have been with NET10 for years. I found that using the auto renewal on the 30 day unlimited plan the best way. No calls to renew, cards to purchase, or online payments. The unlimited plan does have a limit of 50,000 minutes but I have yet to use that amount. I got the unlimited because I had left my browser open several time when on a limited use plan. I have been able to upgrade twice to a new phone on Net10 since there is no contract to renew which makes upgrading affordable. I never upgraded because of the phone not getting a signal or not working properly just wanted to get newer technology since it advances faster then I can wear out a phone. My son who use to text 1000's of messages to his girlfriend never had any issues. He is in the Army now and still uses Net10. It has an international plan that is affordable so we can stay in touch. Just wanted to put my 2 cents in about the company. I've had a good experience which seems that people don't post about those as much.

Official company reply

Hi! Silvergirl, I am April with NET10 Wireless. We thank you for your preference with our service. If assistance is needed, please email us at [email protected] for us to better assist you.

AprilTS 7/4/13 7:34AM

Posted by caleewa


I've had this for a month now and while I've had a few issues with getting help, I've eventually had my problem solved by a rep who was patient. Despite the problems, I know I get what I'm paying for, as it is still $40 cheaper than verizon's cheapest plan for me and it was so much easier to reach a person with Net10 than it was with Straight Talk.

Official company reply

Hi Caleewa! I'm April with NET10. We are glad you are satisfied with your service. We are looking forward to serving you better. If in case you need our assistance again, you may also send your concerns via email at [email protected] Thanks!

AprilTS 5/11/13 1:30PM

Posted by Anonymous


Great service the CSR was very responsive.... i was given the runaround for 3 weeks and corporate solved the problem in less than 10 mins.. ill never leave net10 i love the service T-MOBILE sucks

Official company reply

Hi! I'm April with NET10. We are glad that your issue was already resolved. In case you will need our assistance again, please don't hesitate to email us at [email protected] Thanks for the love!

AprilTS 5/11/13 1:33PM

Posted by silvermist


When people do the right thing you have to tell people and i posted a complaint under silvermist about loosing my phone number after 14 years and Net 10 retrieved it for me as i have some cancer issues and all my medical is with that number also systemic lupus but to me the best was i have a 1985 Mustang with about $5k in lifetime warranty parts that phone number is warranry information so Thanks Net 10 and April for reading my post and making me a happy and now a loyal customer

Posted by Steaming in Iowa


I previously submitted a comment under the name "Steaming in Iowa." This is an update. I wrote to the e-mail address that April gave me and set up a time to talk with them on my home phone. I'm thrilled to say my remaining 7000 minutes were on my new phone before the call was completed. My representative treated me with 100% courtesy and competence. It couldn't have been a more satisfying interaction. I pray that those you experiencing ongoing problems will have peaceful resolution in the end.

Posted by Patunia


I have been with Net10 for years and they are great. I think sometimes you get an unknowledgeable person. If that happens just say thanks talk to you later, recall and get another tech. Its like any other place you will get techs that don't know a thing. I always call back and get better service during the day on work days. Also, Net10 is deactivating people if they use to much data, thats what my pals have told me. I have a Samsung Galaxy Proclaim, excellant phone. Works with Verizon towers only in my area. I imagine if I used to much data they would kick me to the curb. I hardly use data on my phone if I need to download from Google play I will through my wifi at home. So when it comes to choosing a smartphone with sim card that allows u to do anything, I think there is going to be problems with over usage. I bought my phone at Walmart, if it did not work, (u pretty much no right away) just take it back and get another one. The proclaim took a total of 1/2 hour to activate only because I keyed in the wrong progam number. If anything I would of been out of a phone for 1 hour because I kept my old phone from Net10 and could have reactivated it again through the phone. I hope this helps.

Posted by Anonymous


I want to thank Kalika with Net 10 Wireless for her kindness in helping me today. She was able to resolve the problem with my cell phone in reimbursing minutes lost due to my phone deleting them. I appreciate so much her help. Thank you God for her help.

Posted by Chev


So, I called last month or so to get some time added on to my phone because it was deactivated for at least two months. I was having issues with the website because it wasn't liking my information. Called them up, spoke with a woman, she seemed a tad bored but she got done exactly what I wanted to do. Helped me get my phone reactivated plus also ensured that I didn't lose my phone number - I was totally expecting to have lost it by the time I finally got my phone turned back on. I was really nervous about calling them, expecting to be sharing a horror story but no, everything turned out fine. Got exactly what I wanted in about ten minutes or so. Or that's how it felt anyway. I've been telling myself I would leave a review because of the negative feedback and that's always what people say. Rarely do they proactively tell good experiences, it's always the bad ones that people want to talk about.

Posted by sketter


I have a text plan. Every so often I receive a text message unsolicited. I do not read or answer it. Automatically 5 minutes are deducted from my account. If do not have a plan for text why does Net10 allow delivery especially incoming messages?. I am concerned that Net10 allows this to happen because of the increased useage cost for the customer. So far this has happened about 6 times and I have lost $3 in time.

Posted by Anonymous


I would like to thank Wendy for her assistance in resolving issues with my Net 10 service. I have had several issues over the last couple of months but all is resolved now! I would like to encourage other customers to email Net 10 at the address that they list in their comments on this site and in response to customers' comments.I received a very quick return email and Wendy quickly resolved all my issues within just a couple of days.I am now a satisfied Net 10 customer and you can be too! Email them and you will see! Thanks Wendy and Net 10!!!

Posted by Anonymous


i would like to thank net10 for all they have to offer.i as a truck driver have been with you guys and girls and purchasing mostly the 750 card for the last 4 years and have not had any problems any different than contact phones (other than normal area reception problems).just to let you know im still using the same phone.keep up the good work. thank you

Posted by Jon


I've had Net10 for 6 years. Works great ... everywhere.

Customer Service and computer system is dated ... so there WILL BE glitches.

If you want perfect instant customer service get Verizon and pay triple.

I DON'T WANT ANY CUSTOMER SERVICE. The phone just works.

Submit your comment

Posted by NYCELLULAR


I am a business owner with 6 cell phone stores in the NY metro area and after being a NET10 Authorized Retailer for the past 2+ months, and despite doing an average of 30-35 Sim card activations daily (between all my locations) today I have ordered that all Net10 sim cards & posters be removed from my stores. The reasons I will no longer sell Net10 are because they prematurely cancel customers services, and also because the customer service representatives are very poorly trained and seem to be reading from a script instead of using their own brains and common sense.
Here is the root of the problem: Net10 launched 2 unlimited prepaid monthly plans; $50./mth for unlimited nationwide talk, text & web, and $65./mth for unlimited talk, text, web & ILD (International Long distance + Text) Now, in order for a customer to call internationally, they must first dial one of Net10s Access #s (1-404-698-4700, 1-800-706-3839) and after a brief greeting the customer is prompted to enter their destination number, but upon doing this they are getting an error message which says This service is not included in your plan So by using the access #s the call is not going through, HOWEVER, if the customer dials the number directly, then the call will connect perfectly.
Now, as a cellular retailer, we have taken the steps to verify that the customer is calling landlines, and Net10 even has a link on their website where you can enter a tel# and it will let you know if that # is included in their ILD plan, https://net10.com/direct/UnlimitedInternational?lang=en&app=NET10 and ALL the numbers that my customers are calling are being VALIDATED in this link. So it is NOT a question of a customer dialing an unauthorized (cellular) number. They are 100% dialing landlines, to approved countries, and the #s are actually validated on Net10s own website. So the customers continue dialing internationally directly from their cell phones knowing that they PAID for 1 month of service w/ILD.
Once Net10s system picks up that a customer is dialing directly instead of using one of their access #s (which do NOT work), which is usually about 5-10 days after the customer has been using the service, they CANCEL the customers account. They do not even extend the customer the courtesy of a warning text or call, they just cancel the number.
Now I have irate customers returning to my stores, and my employees spending countless hours on the phone with Net10s very unprofessional customer dis-service representatives. Speaking to a customer serv rep @ Net10 is like banging your head against a brick wall. These reps just keep repeating themselves and saying that the customer has misused the service by not using the Access #, so they have cancelled the account and now the customer needs to get a new sim card and a new $50. Or $65. Replenishment Refill Card to have their service turned back on.
As a retailer of ALL major prepaid carriers, I am very clear as to how I explain this issue with Net10. They are providing access #s that do not allow calls to verified international telephones; their system ALLOWS the customers to dial the same ILD #s directly, but then thecustomer is being penalized by having their service cancelled within just a few days of paying for a full month of service. And, even customers on the $50./mtly rate plan, which just works for US dialing are also ALLOWED to dial directly to ILD #s, and they too are being cancelled.
With any other carrier, if a customer must use an access # to dial internationally (eg Simple Mobile, H20, Red Pocket) the access #s provided actually DO work. Additionally if a customer on one of these competitive carriers tries to dial an international # directly the call simply will not be allowed to go through. This is not the case with Net10s system. Net10 allows the call to connect, (even customers on a $50./mtly plan) and then once they realize the customer is dialing directly, they cancel the customers account.
Now imagine us advertising and selling the product, which is supposed to be one set price for 30 days of service, and then having customers return to our stores yelling and arguing because they are being told that their service was cancelled after only 10, 12 or 15 days of service, because they called ILD directly instead of using an access # which does not work. How can we possibly continue selling this product? The very small profit we make does not justify the numerous hours spent calling in to customer service, or gaining a bad reputation from angry customers who view this company as a rip off.
Net10 needs to significantly revise their system. If they do not want customers to be able to dial ILD #s directly, then their system should be set up where access #s actually do work, and where direct dial to ILD #s would automatically be restricted. Upon explaining this to many MANY service reps, and even writing to Net10 customer service on their website, their only response is that we (the store owners) should tell your customers not to dial directly and they would not have this problem and read the terms and conditions What an uneducated and unprofessional response, for us who are pushing their product and raising their numbers. First of all, even for a person with 20/20 vision, its impossible to sit and read their terms & conditions which are printed so tiny on a piece of paper inserted with a sim card, and secondly, how can I tell a customer, GROWN ADULTS, Hey do NOT dial the ILD # directly. Be sure to use the access # which will NOT permit your call, (even though weve just validated your ILD # on Net10s website) or else, youll have your service cut off and have to pay again, within a few days, for yet another month of service, because thats just how Net10 works.
Well, its not worth it to me to sell or stand behind this product. I agree with my customers that Net10 is a rip off company. And from today, we shall sell H20 or Red Pocket or Simple Mobile, and hopefully the execs @ Net10 will eventually realize how much business they are losing and fix their system. Prepaid monthly unlimited plans are now dominating the telecom industry, and although some execs seem to think that these plans are geared towards a certain demographic of people, they should realize that consumers these days are very smart, and there are too many choices out there for them to have to deal with an awful service like this.
And I know for a fact that I am not the only business owner pulling Net10 Sim cards off my shelves. Many of my partners and associates are also doing the same thing. It is simply not worth the hassle, the aggravation, and definitely not worth having customers give my stores a bad reputation on the street.
Net10 needs to get their system corrected, and properly train their customer service representatives.

Posted by CONCERNED REP


i have worked with net10 for over half a year as a customer service,i admit there are those reps which i secretly call "FEELERS", who will just answer the call without any heart and the only intention is to follow those very STUPID guidelines and finish the call. But in fairness to other Net10 reps, there are really those reps who really devotes there heart to each call, who are really sincere in helping customers as much as they could, however there are STUPID guidelines which they have to follow which limits there capabilities (imagine, an agent would be deducted with points, by adding "GOOD MORNING" to there greetings because its not the correct opening spiel,very STUPID ryt?), not to mention those SYSTEM ERROR..Who would like to be yelled out by the customers because there phone numbers weren't transferred over to there new phone? who would like to be yelled out because they cant use there phone for about 3-5 business days because they have to wait for a new SIM card when trying to reactivate there phone? Who would like to be yelled out because the customers minutes got erased without using it? Who would like to be yelled out because there phone got deactivated in the morning when it was just working fine that evening. NO ONE. NET10 are actually trying there best to give better service, but guidelines just SUCK, they want you to answer like a robot.

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