Posted by Jolly Roger
I recently upgraded from Nero Platinum 2014 to 2017 and got 2018 when it was released as a bonus.
My Nero 2014 always worked perfectly but I was keen to see what NEW features 2017/18 had. I installed Nero Platinum 2017 and it seemed to install OK, I imported a file into it to work on and edited the file. So far so good... until I tried to export the file. Nero 2017 refused to export it, in fact it would not move from the editing screen. I tried every way possible but no go. As soon as I got 2018 I tied installing that - Install success. Tried editing the same file in 2018 and again it edited fine. Once again Nero 2018 refused to export the file.
I contacted Nero Support and they said it was because O still had Nero 2014 installed and to uninstall it - despite their own Q&A saying you can run the different versions of Nero concurrently with no problem. But hang on... let's go back to Nero 2014 which is still installed - Import, edit, export no problem. So WHY won't Nero 2017/18 work? To keep them happy I uninstalled Nero 2014 and Nero 2018 and reinstalled Nero 2018. Nothing changed - it still won't work. I have uninstalled it and cleaned Nero out of my computer and run a cleaner through to remove all the registry entries etc and reinstalled Nero 2018 again. Sma result - it will not export any file.
Nero tried telling me there may be a problem with the file I am trying to convert. No there isn't - the file (mpeg2) was created on THIS computer with Nero 2014 and also converted to mpeg4 on this computer with Nero 2014 so it isn't my file.
This computer is an AMD 6 core 3.3 GHZ with 8 GB RAM running Windows 10. I own Nero 9, 10, and 2014 and ALL work perfectly here so why not 2017/18? I reckon there's some bug in the program that does not like AMD systems.
As an idea I installed Nero 2017 on an old Intel Celeron 2.3 GHZ with 4GB RAM - guess what... it works perfectly.
So my deduction is there is a bug in the latest versions since 2014 otherwise why would everything previous upto 2014 work perfectly here but 2017/18 won't? Nero have no idea why. They insist that Nero 2017/18 works fine on AMD as well as Intell machines... well it won't work on mine.
I have been arguing with Nero for over 3 weeks and getting nowhere. They keep telling me to do the same things over and over again. How do they expect a different result from doing the same thing all the time?
It seems strange that Nero 9,10, 2014 will work on this computer but 2017 & 2018 won't, yet they will work on an old Intel computer.
I am giving them one more opportunity to fix the damned software before I demand my money back. As I said to them: Of what use is a 30 day trial of software that won't work?