National City Mortgage Customer Service

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2 Negative Comments out of 2 Total Comments is 100.00%.


0 Positive Comments out of 2 Total Comments is 0.00%.

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  • National City Mortgage

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 2 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.0 Reachability
    • 0.0 Cancellation
    • 8.0 Friendliness
    • 1.5 Product Knowledge

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Posted by Anonymous

The most horrible loan modification experience in my life. They got my first attempt declined, because they turned my paperwork over to processing when I was missing documents. I was assigned a representative that never answers the phone. Takes 2-5 days to return my call, am not able to speak with anyone else. I think they are purposely trying to stall so I go into foreclosure. Very unprofessional, unorganized and horrible people to work with.

Posted by taxhelp

NCM notified of taxes in arrears on 8/14 based upon the escrowed amount being sent to the wrong tax center by NCM. Promised that they would be reviewed and paid asap. 9/10, still not paid. Talked to Chris Burkee (sp) @ 1-800-367-9305 ext 58090 and was told he would pull my file, get the payment approved and call me to let me know when this was done. 9/23, left message w/Chris, no response. 9/25, left message w/Chris, no reponse. 9/28, left message w/Chris, no response. Why do they call it customer service anyway?

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