Posted by Mech808
Why try to return anything when they treat you like crap even though parts are unused and you have receipts? (returned items next day). Also, reserving parts online is a waste of time. Every time I go into the store I am told that they will just look up the parts I need (often times I have to force them to give me the parts I want instead of the up sell. This also negates my ability to get rewards points). I constantly purchase parts from here for customer repairs. I have always been courteous despite the level of disrespect. I frequent Napa for their quality parts (which I am willing to pay a little more for over O'reilly). I have also diverted a large portion of my customers to you as well. Disrespect has earned you a #1 spot on my blacklist. Will dissuade others from your stores.