Posted by LordStephanos
Ordered a GTX 1060 founders edition Graphics Card. First order was cancelled by Nvidia and they did not tell me they had, or why they had. Took me hours on the phone and live chat just to find one person who told me the order was an open order and they could not do anything about it. Therefore I missed out on a promotional deal that I was fully entitled to.
I decided to reorder my graphics card, even though I could not get the promotional code anymore (and not because of my fault, but Nvidia's). This was cancelled after my money was removed from my bank account due to incorrect billing information. My billing information was completely correct and the customer service helpline could only suggest reordering AGAIN (even though I suspect it would have the same outcome as my billing address was completely correct the every time). This would have removed even more money from my bank account with no product in sight.
Customer service was the worst I had ever come across. I rang the UK number and no-one I talked to was fluent in English and so communication was a pain as some operators hardly understood some basic terms, never mind anything technical. I must have rang 5+ times and been on live chat 3 times. Once on the phone they gave me a US number to call which would have cost a bomb and said it was the only way to resolve the issue. The rest of the times I was told to reorder the product even though this would have left me in the exact same position.
All in all, I now have to wait 5-7 business days for a return of my £275. Customer service basically didn't give 2 ***** about how to resolve my situation and instead either just past me on to another help service or told me to reorder. I will never be attempting to buy from Nvidia direct again as they are horrendous and there helpline is a shambles.