Motel 6 Customer Service

User Reviews, Ratings and Comments



Motel 6 customer service is ranked #821 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 21.60 out of a possible 200 based upon 6 ratings. This score rates Motel 6 customer service and customer support as Terrible.

NEGATIVE Comments

6 Negative Comments out of 6 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 6 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Motel 6

    Customer Service Scoreboard

    • 21.60 Overall Rating
      (out of 200 possible)
    • 6 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.0 Issue Resolution
    • 1.3 Reachability
    • 2.0 Cancellation
    • 2.5 Friendliness
    • 3.0 Product Knowledge

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Posted by Anthony Gary


I am visiting from Bakersfield California to Sacramento for my one year wedding anniversary. I am staying at one of your locations 7850 College Town Dr., Sacramento, CA 95826. Having a visitor coming to visit me and my wife who lives in Sacramento was confronted from the office staff at the Motel 6 telling her she could only visit for two hours. This information was not told to me before I paid for the room. I was not aware that I was in a jail where limited on how long I could have a visitor come to the room . As a paying customer I would appreciate all information to be given in writing, before we decide to rent your room .
I would appreciate a written response in regards to your hotel policies.

Posted by Anthony Gary


I am visiting from Bakersfield California to Sacramento for my one year wedding anniversary. I am staying at one of your locations 7850 College Town Dr., Sacramento, CA 95826. Having a visitor coming to visit me and my wife who lives in Sacramento was confronted from the office staff at the Motel 6 telling her she could only visit for two hours. This information was not told to me before I paid for the room. I was not aware that I was in a jail where I’m limited on how long I could have a visitor come to the room . As a paying customer I would appreciate all information to be given in writing, before we decide to rent your room .
I would appreciate a written response in regards to your hotel policies.

Posted by DoItAgain3005


I am currently staying in 2121 at the Tryon St. Location, Charlotte NC. I have been a Motel 6 customer for years and just began booking online. This room is appalling. Since last night 4 bugs, missing bar to hang travel clothes, runny toilet and simply, not up to my standards. I think tbe staff here does as much as they can do now that i see what pitiful units they are encouraged to promote. Three days of this and I will be forced to bid farwell to Motel 6 and stay elsewhere for decent accommodations. This upsets me and i nust HAD to share my disappointment. S.Wiland

Posted by Anonymous


Had confirmed reservation @ set price got here and because I did not answer phone in Houston traffic ....two days after reservation to let them know I was on the way...they called me....had to pay Xtra 50 dollars a nite.

Posted by UNTOLERABLE


Motel 6, Mcdonough, Ga-it Would Be Nice If For One Time, I Would Arrive There And Not
Have To Look Or Listen To Janice(guest Services Mgr), Complain And Gossip About Other
Employees And Other Guest. It Makes Me Wonder What She Says About Me And My Family
After We Leave. Janice, If Your So Unhappy With Your Co-workers And Job, Do All Of
Motel 6's Guest And Find A New Job!!

Motel 6-can You Please Find More Pleasant Front Desk Employees.

Posted by Anonymous


Motel 6 in Fort Lupton. Co is a joke. We stayed there for an extended stay. They not only gave me a room with horrible cable but no air and no heat. Then to make matters even worse the manager quilted my disabled husband into doing odd jobs around there including climbing on the roof then when I inform the manager that he could not do these things she then charged us a $440.00 room adjustment and continued to do so until I requested a meeting with the big boss which never happened I. Couldn't even get a Corp. Phone. Number. Well as a result she made up bogus complaints had my husbands service dog taken away and threatened employees and other customers that if they helped they would be fired or kicked out. I still have not been able to talk to an executive as to date they owe me a total of $1500.00 plus the cost for the dog and the stress and heartache of the events that transpired.I would really like to talk to the higher ups who put a thief and liar running their motel. As it stands it looks like if they do not respond to me to make this right a lawyer has informed me I have a very good case.Most of the young ladies that work there were very friendly but were not in any position to help unless they wanted to lose their jobs

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Contact Information
Guest Relations
800-557-3435

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Company News
Police investigating armed robbery reported at Motel 6 in North Lawrence
Police say they are still investigating an armed robbery reported Monday in North Lawrence. Officers were dispatched shortly before 4:40 p.m. Monday to 1130 N. Third St., Motel 6, regarding an armed robbery that had just occurred in one of the guest ...
Third suspect arrested in armed robbery at Lawrence Motel 6
A third person has been arrested and charged in an April armed robbery reported at a North Lawrence motel. Chelsea C. Chambers, 21, was arrested over the weekend and made her first appearance Monday in Douglas County District Court, according to jail ...
Motel 6 murder trial pushed back another three months
A jury trial for three men charged in the North Lawrence Motel 6 murder case has been pushed back nearly three months. Resolving all three defendants' cases could take longer if they end up having separate trials, as their defense attorneys have said ...