Posted by Anonymous
After 1 attempt to login on May 27, the message said I was locked out for too many failed attempts, I tried again thinking that couldnÃ¢ï¿½ï¿½t be right, If correct, that tells me someone else tried to get in. The questions the CSA asked me to verify who I am were ridiculous. People from my past, bogus addresses and people....things you can find from people search on the internet. Instead of things like my current address or last 4 of the card I used on the acct, who IÃ¢ï¿½ï¿½ve been sending money too etc. after all the dumb questions, I was told I didnÃ¢ï¿½ï¿½t pass the system security questions so I would have to go to a location to do do a transaction. Nearest one to me is 80 miles away! ThatÃ¢ï¿½ï¿½s why I appreciated doing transactions online. Appears to me that instead of helping me, a customer with an account to get back into the account, they made it impossible by asking questions about people or places over 20 years ago. I canÃ¢ï¿½ï¿½t even open a new account. My only option now is to use Western Union again. So, helping customers or making things easier for customers isnÃ¢ï¿½ï¿½t money grams priority. Not 1 concern that some else may have tried to get in my account.