MoneyGram Customer Service

User Reviews, Ratings and Comments



MoneyGram customer service is ranked #860 out of the 947 companies that have a CustomerServiceScoreboard.com rating with an overall score of 19.80 out of a possible 200 based upon 250 ratings. This score rates MoneyGram customer service and customer support as Terrible.

NEGATIVE Comments

245 Negative Comments out of 250 Total Comments is 98.00%.

POSITIVE Comments

5 Positive Comments out of 250 Total Comments is 2.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • MoneyGram

    Customer Service Scoreboard

    • 19.80 Overall Rating
      (out of 200 possible)
    • 245 negative comments (98.00%)
    • 5 positive comments (2.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.3 Issue Resolution
    • 2.1 Reachability
    • 1.5 Cancellation
    • 2.2 Friendliness
    • 1.8 Product Knowledge

Add your review!

Posted by Anonymous


After 1 attempt to login on May 27, the message said I was locked out for too many failed attempts, I tried again thinking that couldn�t be right, If correct, that tells me someone else tried to get in. The questions the CSA asked me to verify who I am were ridiculous. People from my past, bogus addresses and people....things you can find from people search on the internet. Instead of things like my current address or last 4 of the card I used on the acct, who I�ve been sending money too etc. after all the dumb questions, I was told I didn�t pass the system security questions so I would have to go to a location to do do a transaction. Nearest one to me is 80 miles away! That�s why I appreciated doing transactions online. Appears to me that instead of helping me, a customer with an account to get back into the account, they made it impossible by asking questions about people or places over 20 years ago. I can�t even open a new account. My only option now is to use Western Union again. So, helping customers or making things easier for customers isn�t money grams priority. Not 1 concern that some else may have tried to get in my account.

Posted by Kizzy


I will never use Moneygram ever again!!! I tried to send money to a relative and they said it was unavailable for her to receive it. So I called Moneygram and I was on hold for over 2 hours and no one ever came to the phone. The customer service at Wal-Mart called too and was on hold for a long time. Moneygram never picked up the phone for Wal-Mart customer service either. I left my number for them to call me back and they called back an hour later after I hung up the phone. Once I talked with a representative I asked for a refund on my money.

Posted by Nick


Have been trying since April 2017 to get my $1,700 back from Moneygram it could never be picked up. It shows online it is ready for pickup since April'17 but I cant get a refund. I have made 38 phone calls and spend 29 hours on the phone with promises from Moneygram it will be returned to me for pickup...BUT that NEVER EVER HAPPENS!! Filing a complaint with my State Government

Posted by Sigmaman


i will never send money through MoneyGram again, now I sent money to my mother by using my debit card, she can't get to it now so she told me to just go and get it back, now when I sent it, it took all of two minutes to take it from my card, now they are telling me it will take three days to get it back on my card, oh it's no a lot of money, it's the principal of the matter, they are a sorry group of SOB's I will never send money on line again

Posted by unsatified moneygram customer


I have yet to receive a return call or refund

Posted by cheng


hong kong agent at Dragon rise and Rusell street gave the worst customer service in the world. They claimed they dont have money for us to pick up even though we have reference no, id and proof of address, and the staffs force us to go somwehere else with a threatening phrase and tone, claiming they are just the agent, if they like, they can reject us from getting any money at all. I really think Moneygram should strictly consider Not to use the above 2 agents in Hong kong at all.

Posted by ANNOYED CUSTOMER


I Was Going To Take The Time To Send In A Complaint Letter To Money Gram Headquarter, But Won't Be Doing So After Reading All The Complaints. Obviously, You Guys Do Not Have One Bit Of Customer Service. I Sent Money Online To Bf And My Transaction Was Denied And No One Is Able To Tell Me Why Or Give Me A Specific Reason Why Am Being Deprived Of Sending Money Online. Your Customer Service Is Very Crappy, I Spoke To Mark & Cobey Who Clearly Cannot Tell Me Why My Transaction Is Being Denied, Also Stated They Do Not Have A Supervisor Or Manager, Which Is Very Unsual For A Big Company Like Mo. Trust Me, If There Was Another Convenient Option For Me To Send Money To Bf, I Def Won't Be Using Your Service, Cos You Guys Do Not Appreciate My Money.

Posted by eddyarias2


I used to pay $10 last year to pay for my car bill. When I paid my bill this year, I ended up paying $20. This is ridiculous and I will stop using your business permanently and will discourage others from using your rip-off business as well.

Posted by Mandy


I am writing because I have been sending money to my son in college for the last 2 years. Twice money gram has cancelled my transactions on their own because of suspicious activity. My son has my same last name and I send him money every week, this time it was for only $50.00 and they stated they did not feel comfortable giving him money so they cancelled the transaction but I have to wait 3-10 business days to get my money. What is so suspicious the kid has my last name I have been doing it for 2 years so he can eat. You denied him money two other times then times after that let him receive the money, so obviously not too much of a threat. I asked them why they was not comfortable and they could not tell me nor give me a cooperate phone number. My son still has no money for food because that was all the money I had to send him and still is not back in my bank account. I think it is time to start making lawsuits and contacting better business bureau that is what I did today. I have spent lots of money in last two years sending money, and they are the rudest people I know.

Posted by Anonymous


I still havent get the money that was being sent to me. Wheneer I go to moneygram outlet they always said that they are not the authorized agents to pay out the cash because they is an exact location to where should I get it but the problem is I've been to places you gave to my sender. But they answer the same. This is the frst time I encounter this kind of service in moneygrm.

Posted by Barney


What a joke. Their services suck! They try to intimidate a person and make you feel like a crook or something if you are receiving money. I was trying to collect funds from a sender in the country of Peru. After playing 20 questions with one woman at the counter, twice in one day, I went back the next day to another woman with an exact copy of the sender's form that they emailed to me from Peru. I knew I had them by the......, this time. No way they could really get out of it. And the crazy thing was, the sender's phone number is an important part of the process, but on the second day they never asked for the phone number! Still had to play a 20 question game anyway.

We've used the service a couple of time for sending money within the U.S. and it was painful at best in the past. Give me Western Union any old day. It's simple, it works and it's all over and done in one fourth the amount of time! Problem is, good ol' Wallymart is slowing taking down Western Union service counters. There are few left in our area. I swear they truly do make you think you're living in a third world country and some secret police are going to come and haul a person away or something.

We'll never use their services again for anything. We've almost quit shopping at their stores anyway because they suck, well now we can safely say the whole thing sucks. And then they wonder why their numbers are off when it comes their stock....go figure.

Incident: Walmart store in the Quad Cities IA/IL area, Nov 2016

Posted by Hopless person with lost the hug


I don't know why I choose the quick transferring money to abroad via MoneyGram?? May caused the bank I usually to do the local transaction had suggested me? OK, I had felt satisfied for more than 100 transferred times to my friends for my work. But not at this times!!! I have lost my money to sent to my friend much more than 210,000.-Baht (More than 6,500 U.S.Dollars!!!). When I tried to find out with the Bank Agent I had sent (of course, it's my usually bank I sent more 100 times), but NO ANSWER ONLY THERE WAS PREVIOUSLY RECEIVED!!! BUT my friend had called me from his country which in different Continent with me to asked me about my money was hold at my country? I said my Bank said the money had been received already!!!! If my friend had got this money why he must called me to let me know he did not and confirmed me that the Bank Agent at his side said the money was hold so very very often? And he was disappointed me and MoneyGram that not find out for us. If my friend had gotten this money why did he call me from his country (more 5,000 Miles far) to me every hour to ask me what's going on? Even in my lately night time that I had slept????

I tried to contact the Moneygram to find out, and the answer was they can not do anything to do for me with my lost money! They sent me about the TIPS for The fraud transaction???? What's it mean?????? That is MoneyGram Find out Process to treat the lost money people? I feel so much angry with the Sentence : - Remember that wiring money is like sending cash - the sender has no protection against loss.

Do you know? The MoneyGram sending form not provide the receiver information about address or any necessary receiver identification than THE RECEIVER NAME!!!! That is THE MOST CARELESS that MoneyGram NEVER CONCENTRATED to PROTECT ALL CUSTOMER SENT MONEY and in the same time, YOU MONEYGRAM STILL BLIND YOUR EYES AND CLOSED EARS TO ACCEPT AND IMPROVE THESE PROBLEMS!!!! Can you say you are the GLOBAL FINANCE?? I don't stop to Complaint and also do prosecution to get my money return!!!

I can absolute definition about your services : "The GLOBAL WISE CORPORATION ROBBERY TO GLOBAL PEOPLE"!

Posted by losonoso


I filed a complaint on their website due to a scam I was a victim of and they said they could not return the money or provide any information on these scammers. These people extorted money from me and my brother! There needs to be information about the receiving end, isn't there security protocol for picking up any money transferring? I need answers! because at this point im thinking maybe all of western unions and money gram are behind these scammers!

Posted by None


This is one of the worst ways to send money. They never get the name or addresss right. And to pick up the money it's even worse.

Posted by Anonymous


I received a call on Sunday from an old friend who was in desperate need of some money for a room for the night and food. This person was standing on the street, had been sleeping outside for four days and had not eaten. He told me that I could send the money quickly, without leaving my home, using MoneyGram. It was my husband's birthday, we had family at our home, etc., however, I stopped and went through the process to send the money. All the information was entered correctly, my credit card information and I answered many personal questions. (I was quite surprised at some of the questions and wonder where in the world they get this information about you and your family). I quickly received an e-mail stating there was some kind of security issue and I would have to go to a store to handle the transaction. I called and spoke with a representative and then their supposed supervisor and was told, over and over again, that "my account" was closed and they could not give me any information. I kind of lost it because if there was some issue, which there was absolutely no reason there should have been, why wasn't there someone who could tell me what it was. I called back and spoke with two additional people (all very polite, but some difficult to understand, and all they could do was give me the same old line like a robot). I asked if they could give me the name or number where I could contact someone by phone or e-mail to try to find out why the transaction was denied, but they said there was nothing they could tell me. Talk about angry! I had to leave home and go to my nearest Walmart to send the money since the person had walked four miles to their Walmart to get the money. I did not send it through MoneyGram when I got there. Why would I after I received such terrible service. Don't bother using them. More trouble than it is worth!

Posted by Anonymous


I will never use moneygram again after they put a fifteen dollar transaction under review that caused my mother to be stranded for twelve hours.

Posted by olanzo


HORRIBLE CUSTOMER REPS.. ITS THE ONES OVER SEA'S THEY NOW NOTHING.. NOTHING. 1ST THING I HEAR IS SCRIPT THERE READING. IM CALLING TO CHECK STATUS ON STOLEN MONEY ORDERS AND THEY TELL ME " I SEE YOU CALLING ABOUT MONEY TRANSFERRING



I'VE FAXED THE CLAIMS DEPARTMENT OVER 160 EMAILS TO STOP MY MONEY ORDERS. THERE PROCESS IS TO PAY THE pdF FORMAT AND FILL IT OUT SIGN IT AND EMAIL THE FORMS AND THE COPY'S OF MONEY ORDER STUBS and it will expedite the process but will cost $45. okay since i'm trying to stop $1450.00 from being lost.. nothing absolute



thereis no suck department and its all a crop of crap about will get this process within 48 hrs. well that was 8/25/2016....... then september 3,4,5,6th and then today more crap from todays call and more hang ups as usual.. never using money gram

Posted by Moneygram Sucks


Horrible service. will never use again. My friend sent me money for my bday. They refused to let me receive it. Needed the sender to call them. Its a scam, why allow him to send it and then not allow the receiver pick it up? They need him to call? For what? They had no problem taking his money our information and now they want to put the money on hold. What a scam!!! Never use them again.

Posted by Raju


I don't get any help from Ace express employee Doreen,she so rude..i asked to help me to send exact money to my country,but she refused me to help....i am regular custome of money gram from 7 years,now i am done with moneygram.....

Posted by Anonymous


Your customer help people are very rude and hange up on me three different times and no one helps me out with any thingthey just say they can't so I don't know what the hell you even gother them working for they are a bunch of jackass I need moneysent to my girl freind and you guys told me what to do and how to do it and then you don'tsend it what the hell is going on if any one no how to get money sent

Posted by CJ16


(SORRY THE BELOW MESSAGE HAS A LOT OF TYPOS I AM PISSED!!) I have completely baffled about the level of professionalism that i have received from Money Gram. After looking below at a number of complaints I now see why! The only different is I WILL NOT STOP!! until I reach someone. I work way to hard for my money. My issues is I made an online transaction last month and had to cancel do the the suffix of the receivers name. I get it! However I was told that it will take 3-10 business days to for my funds to show up IN my account. I have not received anything!! I have been hung up on 3 times from the escalation department and the call center via phone to only be told that I can pick up my funds at the local Walmart even though I paid online via Visa card! I was even giving a transaction number to only get to Walmart and be completely embarrassed!!! When ever I call in to the call center No one seem to be able to find my information after verifying everything but my blood type, when I am transferred to the escalation department AND it magically appears! My next move is to Sue MONEY GRAM AND WALMART FOR THE STEALING MONEY FROM HAND WORKING CITIZENS LIKE MY SELF. I will be filing a case against them in small claims today!n I suggest you all do the same. Why should we be taken advantage of when we spend millions at Walmart and money gram if you use the services often. DO NOT LET THEM WIN!! STAND UP, DO NOT GIVE UP AND KEEP FIGHTING!

Posted by CJ16


I have completely baffled about the level of professionalism that i have received from Money Gram. After looking below at a number of complains I now see why! The only different is I WILL NOT SPOT!! until I reach someone. I work way to hard for my money. My issues is I made an online transaction last month and had to cancel do the the suffix of the receivers name. I get it! However i was told that it will take 3-10 business days to for my funds to show up n my account. I have not received anything!! I have been hung up on 3 times from the escalation department and the call center via phone to only be told that i can pick up my funds at the local Walmart even though I paid online via Visa card! I was even giving a transaction number to only get to Walmart and be completely embarrassed!!! When ever i call in to the call center No seem to be able to find my information after verifying everything but my blood type, when i am transferred to the escalation department it magically appears! My next move is to Sue MONEY GRAM AND WALMART FOR THE STEALING MONEY FROM HAND WORKING CITIZENS LIKE MY SELF. I will be filing a case against them in small claims today!n I suggest you all do the same. Why should we be taken advantage of when we spend millions at Walmart and money gram if you use the services often. DO NOT LET THEM WIN!! STAND UP, DO NOT GIVE UP AND KEEP FIGHTING!

Posted by Anonymous


if you are about to open an account online, its absolutely waste of time. They rejected the transaction even though you will reply all the answers correctly. in the end they ask to go to the nearest location where you will be asked the same question on the phone (i dont know how it is different then making an online account and then calling thier line and answering the same questions.

Posted by not a happy camper


Yesterday, my mother tried to send my brother (in the same state) some money. When he went to get the money, he was told there was a problem with the transaction and that the sender needed to call MG. After four phone calls and being hung up on four times, she finally gets a woman who could not speak English very well. This woman wanted to know how the money would be spent, how she knew the recipient, where did she get the money, where the receiver worked, what he did, how he was going to pay her back, when was the last time she saw him and spoke to him. Somebody explain to me WHY they needed to know all of that!!!! My mother is 73 years old and stood in Walmart for over 2 hours on the phone with these idiots just to send $40. It would have been easier to drive the four hours to give him the money in person. Never again. I will use Western Union for anything like that from now on.

Posted by not a happy customer


I would send any complaints to their headquarters address located at 2828 North Harwood Street Dallas, Texas 75201. Don't even bother with their 800 numbers. their customer service people just repeat themselves over and over and sound like robots. The President of the company needs to hear from frustrated customers first hand.

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Posted by Charlotte Simpson


I want to thank Melissa for such wonderful service. Wish all customer service was as efficient as that. Thank u again Melissa. Much appreciated. Charlotte Simpson.

Posted by susan owen


please can you tell if now i have not been able to send money grahm over a year will i now be able to send money i was stopped cose i had sent more then i should i think so does this mean it will always be no to send money for persons to recieve or will it be now clear for me to send, i dont know how this works i need to send some money to my adopted grandson in uganda kampala my name is susan owen

Posted by Anonymous


I have been sending money down to Nicaragua

on a regular bases.My complaint is:Charges

While I pay the charges here for sending it,my party on the other end has to pay again to receive it there.

My agent here say that should not be!

If so,I would like to hearr from you.

Yes,I know Nicaragua is not the best country to deal with however Moneygram I would think does not charge twice?

Thanks for a reply. Ham

Posted by barbie1


Awesome Service

Posted by jrsdaddy


I sent money to another country. The person went to pick up the money and I didn't have their full name listed. I called got someone to answer almost immediately and had no problems fixing the name and was told how I could add the persons full name the next time I wanted to send this person money. Very Satisfied with their customer service.

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