Posted by Viktoria
Right now we are very disappointed in the customer service and billing of the Princeton, New Jersey Miele repair department. We have been very patient and spent an inordinate amount of time corresponding with them concerning a repair that had to be completed with the funds from an insurance company. It took a couple of months to follow their procedure to handle a situation such as this. The repair is finally complete and payed for. We now have use of our brand new Miele range which was installed in July 2015. It is just one more of many excellent Miele products. After all we have been through we received a new bill for almost as much as they demanded upfront in order to actually repair our range. Once again we had to spend a lot of time to clarify that we (or rather, the insurance company) doesn't owe them anything. They adjusted the bill, but still insist over $500 dollars are owed. It makes no sense considering their policy of paying all costs for parts and labor prior to the actual repair. No extra parts were ordered after they were paid in full and all labor was calculated prior to scheduling the technician to repair the range. It is our hope that they will admit they are wrongly charging us. We look forward to an invoice and email that states we owe them nothing. We will post an update as this is resolved. We are extremely disappointed.