Mercury Customer Service

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  • Mercury

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Posted by Terry

Dear Sirs, I have a 2007 Ranger boat with a 200hp Mercury Optimax that I bought brand new in 2007. I have less than 145 hours on the motor. The computer shows that I have not gone over 5500 rpms, never low on oil, did not overheat or anything the computer tells us. The #6 cylinder either lost rings or a ristpin has came loose? The dealer working on it has had it now for 5 weeks and still does not have it torn down to know what caused this issue or if anything else is wrong? A 3 year warranty came with the motor. But for about $20,000.00, this engine should run at least 2 or 3,000 hours before needing any kind of inside repairs. Not at 145 hours. I called customer service in Fondu La, Wisc. to see if I could get some support from Mercury Marine? I was told the warranty has ran out on it! I have had 5 boats with Mercury motors on them and this is the first one I've ever had an issue with. I chose the Optimax as I had read great things about it. I take care of my things better than all most anyone. My boat and motor look brand new. I keep it in a heated garage all winter. I asked customer service after getting 3 different people (I ended up with Sara) if I needed to buy a jap motor to get one that will run longer than 145 hours? Sara told me that that was my choice. I'm not someone looking for something for nothing! But I feel I should get some support for a $20,000 engine that only has 145 hours on it. Please respond to me and don't refer me to customer service again, as they had no descent input for me. The motor is currently at Northen Sports in Brainerd, MN. Customer Service told me they would call the dealer, but they never did. I also asked Sara if I had to protest Mercury dealers. I could put lemons all over it! She said it's a free country and I could do what I wanted to do. I was a business manager berfore I retired and I would not put up with my customer service associates talking to customers that way. I wish to add that I was very pleasant and attentive to the issue when I started. But as the conversations progressed and moved to other reps, I started to grow very angry. I am an army veteran and it's hard to control my PTSD at times, but I thought I did quite well under the circumstances. I would truly like to hear from someone of authority that could discuss this issue with me. Thank You

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Posted by cowtown9

Best accessibility and claims service I have ever encountered

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