Mercury Customer Service

User Reviews, Ratings and Comments



Mercury must receive 3 more comments in order to receive a customer service rating.
Add your comments and ratings for Mercury customer service

NEGATIVE Comments

1 Negative Comment out of 2 Total Comments is 50.00%.

POSITIVE Comments

1 Positive Comment out of 2 Total Comments is 50.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

There are currently not enough comments for Mercury to qualify for a rating. Listings must have at least 5 comments before a rating will be calculated.

  • Mercury

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 1 negative comments (50.00%)
    • 1 positive comments (50.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 0.0 Issue Resolution
    • 10.0 Reachability
    • 0.0 Cancellation
    • 10.0 Friendliness
    • 10.0 Product Knowledge

Add your review!

Posted by Terry


Dear Sirs, I have a 2007 Ranger boat with a 200hp Mercury Optimax that I bought brand new in 2007. I have less than 145 hours on the motor. The computer shows that I have not gone over 5500 rpms, never low on oil, did not overheat or anything the computer tells us. The #6 cylinder either lost rings or a ristpin has came loose? The dealer working on it has had it now for 5 weeks and still does not have it torn down to know what caused this issue or if anything else is wrong? A 3 year warranty came with the motor. But for about $20,000.00, this engine should run at least 2 or 3,000 hours before needing any kind of inside repairs. Not at 145 hours. I called customer service in Fondu La, Wisc. to see if I could get some support from Mercury Marine? I was told the warranty has ran out on it! I have had 5 boats with Mercury motors on them and this is the first one I've ever had an issue with. I chose the Optimax as I had read great things about it. I take care of my things better than all most anyone. My boat and motor look brand new. I keep it in a heated garage all winter. I asked customer service after getting 3 different people (I ended up with Sara) if I needed to buy a jap motor to get one that will run longer than 145 hours? Sara told me that that was my choice. I'm not someone looking for something for nothing! But I feel I should get some support for a $20,000 engine that only has 145 hours on it. Please respond to me and don't refer me to customer service again, as they had no descent input for me. The motor is currently at Northen Sports in Brainerd, MN. Customer Service told me they would call the dealer, but they never did. I also asked Sara if I had to protest Mercury dealers. I could put lemons all over it! She said it's a free country and I could do what I wanted to do. I was a business manager berfore I retired and I would not put up with my customer service associates talking to customers that way. I wish to add that I was very pleasant and attentive to the issue when I started. But as the conversations progressed and moved to other reps, I started to grow very angry. I am an army veteran and it's hard to control my PTSD at times, but I thought I did quite well under the circumstances. I would truly like to hear from someone of authority that could discuss this issue with me. Thank You

Add your review!

Posted by cowtown9


Best accessibility and claims service I have ever encountered

There are currently 0 Employee Comments for Mercury.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Mercury can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-521-4140

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the Mercury corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Mercury questions from HelpOwl.com.

Reviews & Ratings

View thousands of Mercury user reviews and customer ratings available at ReviewOwl.com.

Mercury Manuals
Company News
Watch the first trailer for Queen, Freddie Mercury movie 'Bohemian Rhapsody'
We're getting our first look at the Queen film being released this fall. Bohemian Rhapsody is a foot-stomping celebration of Queen, their music and their extraordinary lead singer Freddie Mercury, who defied stereotypes and shattered convention to ...
Taurasi scores 29 as Mercury snap 13-game skid against Lynx
MINNEAPOLIS (AP) — Diana Taurasi hit five 3-pointers and finished with a season-high 29 points to help the Phoenix Mercury snap a 13-game skid against Minnesota with a 95-85 win over the Lynx on Friday night. Phoenix hadn't beaten the Lynx since ...
Phoenix Mercury sign Angel Robinson, waive Imani Wright
The Phoenix Mercury have signed 6'6 center Angel Robinson and waived Imani Wright, the team announced Tuesday. The Mercury opted to open the season with 11 players on their active roster including Wright, the 26th overall pick in the 2018 WNBA Draft, ...