McKesson Customer Service

User Reviews, Ratings and Comments

McKesson customer service is ranked #253 out of the 946 companies that have a rating with an overall score of 42.50 out of a possible 200 based upon 7 ratings. This score rates McKesson customer service and customer support as Disappointing.


7 Negative Comments out of 7 Total Comments is 100.00%.


0 Positive Comments out of 7 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • McKesson

    Customer Service Scoreboard

    • 42.50 Overall Rating
      (out of 200 possible)
    • 7 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 0.0 Issue Resolution
    • 2.0 Reachability
    • 5.0 Cancellation
    • 7.0 Friendliness
    • 3.0 Product Knowledge

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Posted by Anonymous

Company customer service is very poor. Colostomy supplies are critical. No one can tell me when supplies will be sent out. No one can verify insurance coverage. Three times I gave insurance information and phone number. Customer service supervisor said I would get a call back. Never received a call.

Posted by Jackie

This is the most inept company I have ever dealt with. They tell us supplies will be sent, 2 weeks later still no supplies, 1 month later still no supplies. Customer service is the absolute worst. I have called 3 times today for a form to be sent to my email, still no form. I will call every 1/2 hr until someone says, "Hey maybe I should do what I said I would do"

Posted by orrn1991

You would think if a facility contacted you and wanted to open an account and start purchasing items from you you would call them back! Terrible customer service! Have called 3 times in a month, left messages, spoke to a human, sent e-mails and NOTHING!!!! And after seeing all of these complaints I am glad you haven't called back because I will take our business elsewhere.

Posted by ElmoGatootz

These people will tell you every time your supplies will be shipped in 2-3 days but in reality you may not get them for weeks. Inept is the main word to describe them. If there is a problem with your order they will not call to let you know and let you sit there hanging. Extremely unprofessional. I wish Medicare would ban them.

Posted by Anonymous

Working with McKesson has recently become a nightmare. My 90 yr old mother has a colostomy and we've hit a road block trying to get her supplies. I've been working for a month trying to get her ostomy equipment - and this AM was advised that it has still not been shipped. Terrible!!

Posted by Biomed Manager

Trying to order spo2 cables for our cath lab. followed all instructions to place order (emailed and faxed) wiht "urgent" in subject line to promote next day delivery. Never got any confirmation. Called 20-30 times and never got a live person at mig_ finally got a helpful customer service person outside of mig, who told me that no orders at all were in the system. We now are running 4 labs on one set of cables and no repair parts in sight. We can't even ensure that the order has been placed. One of the worst experiences i have had with a vendor in almost 30 years.

Posted by slp185

McKesson's organization is TERRIBLE. My mom has stage IV cancer and a colostomy, and multiple times they have NOT sent her ostomy supplies requiring her to go to the emergency room. They did NOT inform us that her prescription had expired for 3-4 months, they simply stopped sending her supplies even though I personally spoke with someone every time I reordered her supplies after her prescription had expired. The way they have handled this situation has put enormous stress on my sick mother. This money needs to get its house in order as I'm sure I am not the only customer who has had to deal with this issue.

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