Posted by Anonymous
I am a loyal Marriott traveler with over a million points and I am very disappointed in the Georgetown Marriott stay that experienced this week. I did a mobile check in with a planned conference call. I said I would be checking in at 1 with a conference call at 130. They said when checking in with your room is not ready. When I expressed concern for my call I got no response besides, "I will let you know when it is ready." At 149 I was given my key with no apology whatsoever. Completely unacceptable. When finally on the call with employees all over the world, many commented that there are other options. Marriott better get it together because business people expect professionalism. I know mistakes happen but the fact that there was no explanation, no solution, no apology, is completely unacceptable.