Marks and Spencer Customer Service

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  • Marks and Spencer

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 2 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
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    • 0.0 Issue Resolution
    • 5.0 Reachability
    • 0.0 Cancellation
    • 0.0 Friendliness
    • 0.0 Product Knowledge

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PLEASE could you start the scheme to collect parcels from the home? I am 76 and can't travel about as I have diabetese and lost the feeling in my feet.I have a parcel of 2 cardigans to send back I just received. Collect have
places where you can leave your parcel but they are a distance from my home and I am now left with a parcel I don't know what to do with. Most of the items I buy elsewhere do collect from home so it means I will not buy from M&S incase of returning.

Posted by carole o'brien

I was very disapointed with your service.

I ordered on line flowers vase and champagne for my sisters 60th birthday.
On the day I received a email saying the vase was out of stock.
Which I wanted it to go with the flowers, it was to late to order another vase.
I could have been told before the day.Order 202-2381686-2633118þ

Carole o'brien
3 Meadow way
KT15 1UF

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Company News
Marks and Spencer is finally set to launch an online food delivery service this year
Hertfordshire residents will soon be able to get Percy Pigs and Colin the Caterpillars delivered straight to their doors. High street giant Marks and Spencer is finally set to join the online grocery shopping delivery market this autumn. The other ...
Marks and Spencer Group Plc Full Year Results For 52 Weeks Ended 1 April 2017
We expect UK cost growth of c.2.5 to 3.5% as a result of new space, cost inflation and the annualisation of investment in customer service, partly offset by Head Office restructuring efficiencies. Cost growth will be weighted towards the first half of ...
Marks and Spencer shares dive as Christmas sales drop while John Lewis and Tesco rise
The store saw like-for-like revenues fall 1.4 percent in the 13 weeks to December 30. Clothing and homeware fell 2.8 percent, food also dropped by 0.4 percent despite being seen as the most successful sector. Like-for-like growth in sales is an ...