Malwarebytes Customer Service

User Reviews, Ratings and Comments

Malwarebytes customer service is ranked #276 out of the 946 companies that have a rating with an overall score of 40.40 out of a possible 200 based upon 12 ratings. This score rates Malwarebytes customer service and customer support as Disappointing.


12 Negative Comments out of 12 Total Comments is 100.00%.


0 Positive Comments out of 12 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Malwarebytes

    Customer Service Scoreboard

    • 40.40 Overall Rating
      (out of 200 possible)
    • 12 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.0 Issue Resolution
    • 2.6 Reachability
    • 4.0 Cancellation
    • 5.3 Friendliness
    • 5.3 Product Knowledge

Add your review!

Posted by malwarebytes customer service r

please contact me as soon as possible by phone, so I can speak to someone about cancelling my Malwarebytes security program with your company. I am changing my internet carrier and will no longer need Malwarebytes. I have been trying to contact you for a week and am becoming frustrated. my email address but that will be changing july 14th, 2017.

Posted by Contacthelp

I have attempted to contact Malwarebytes and have not received any kind of acknowledgement nor answer to my stated problem. Contacthelp likewise has not answered other than to say my question has been posted. I'm getting the feeling that these sites may not be actual Malwarebytes business.Why is there no acknowledgement of my queries?

Posted by Anon

Do bear in mind everyone that this page is not monitored by Malwarebytes employees. Posting your issue here will not net you a response or a resolution. I'd strenuously advise anyone who has an issue to go to their support page on their website, or send an email directly to . If you send a direct email it may be filtered by email spam filters, so I'd suggest going directly to their support page for assistance.

Posted by Anonymous

I paid for the Premium Malwarebytes program which includes realtime protection. Unfortunately, the "real-time protection" quits working every few weeks. I submit a form and usually do not hear back from them. When I do, it is email - and I am instructed to uninstall and reinstall to fix the problem. They know all about it, but they do NOT fix it. It's frustrating to deal with a company that sells buggy software and has non-support people with NO phone number. That is a red flag right there, isn't it? Gonna switch to Microsoft's version of malware protection - at least it's free and I can contact them when I need to do so.

Posted by Anonymous

Having a problem with Malware Bytes every time I try to access Canada, I get the blocking Message. Tried other canada Rx sites same thing. How do we remove this annoyance. NO telehone to call this in???????????

Posted by Computer Hater

To submit a request for assistance near the end there is a box requesting the entry of security information. There is nothing to enter therefore contacting Malwarebytes is impossible. I can't re-install software without getting my ID and Key information which I no longer have. Help.

Posted by Jerry

My name is Errol Sumrall. I just got a notice My subscription has expired, This is the second notice. I paid through pay pal Nov. 25. If this doesn't get corrected in a couple of days I will resend my payment.

Please respond soon.

Posted by Pissed Consumer

I just purchased a year subscription in October and I get another invoice today 7 Dec 2015 for another years subscription. I would like my monies refunded for something that I have already purchased.

Posted by Anonymous

I spoke with one of your customer service reps recently and renewed my subscription for two years. Now I get a notice that my subscription has expired. What is going on. I called just now and got some guy who barely spoke English. I told him what was wrong and he was unable to understand what I was saying. Please have someone from your office contact me ASAP.

Posted by CosmicEnd

It REALLY ANGERS ME that someone will sell a product and NOT PROVIDE live, customer service or technical support when the product doesn't activate. This do everything by email is a very typically capitalistic predatory practice. I suggest no one do business with these people until they are prepared to support the customers they are taking money from.

Posted by Anonymous


I would like for you to call me I want to re-install malawarebytes back on my computer. Microsoft uninstall it without asking my permission. I reached an independent service that works with you. My name is Ms. Gaines and will you send me my license number. My email is . I must be able to reach the Company, and I'm very concern about getting these independent contractor. If I can't reach you, I'll be putting Microsoft anti-virus free plan on my computer.

Posted by Anonymous

A current customer wanting to renew and ask questions to a live person should not have to go through "get human" or "corporate office owl" to get a frigging phone number that when called says they are closed! I read a similar complaint on your home page. Are you that big and bad you can't give a phone on your contact us tab? Seriously considering shifting to another malware company that can give a phone number for $24.95 or less! You ask if I'm not a robot but you insensitively act like one! Shame!!

There are currently 0 Positive Comments for Malwarebytes.

Be the first to submit a positive comment
There are currently 0 Employee Comments for Malwarebytes.

Be the first to submit a comment from an Employee


We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Malwarebytes can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Support

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the Malwarebytes corporate office headquarters phone number, address and more at

Get Help Online

Get immediate support for your Malwarebytes questions from

Reviews & Ratings

View thousands of Malwarebytes user reviews and customer ratings available at

Company News
USA Toll Free 1-888-279-0246 MALWAREBYTES ANITIVIRUS customer service Phone Number! MALWAREBYTES ANITIVIRUS Help Desk Number! 1-888-279-0246 MALWAREBYTES ANITIVIRUS customer support Phone Number! MALWAREBYTES ANITIVIRUS Helpline Number! 1-888-279-0246 ...
Enigma Software Group move nova ação judicial contra a Malwarebytes na França
PARIS, 13 de janeiro de 2018 /PRNewswire/ — A Enigma Software Group USA, LLC (“ESG”) moveu uma ação judicial contra a Malwarebytes Inc. e a Malwarebytes Limited (Malwarebytes) em um tribunal empresarial de Paris, por práticas empresariais predatórias ...
Malwarebytes: knowledge sharing is critical to fight 'the new Mafia'
Cybercrime is now 'an endemic global phenomenon', with ransomware detections rising almost 2,000 per cent since 2015 and monthly sightings nearly doubling over the past year. A new report by Malwarebytes draws parallels between modern criminals ...