Magic Chef Customer Service

User Reviews, Ratings and Comments

Magic Chef customer service is ranked #388 out of the 946 companies that have a rating with an overall score of 35.09 out of a possible 200 based upon 13 ratings. This score rates Magic Chef customer service and customer support as Disappointing.


12 Negative Comments out of 13 Total Comments is 92.31%.


1 Positive Comment out of 13 Total Comments is 7.69%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Magic Chef

    Customer Service Scoreboard

    • 35.09 Overall Rating
      (out of 200 possible)
    • 12 negative comments (92.31%)
    • 1 positive comments (7.69%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 3.7 Reachability
    • 1.0 Cancellation
    • 5.3 Friendliness
    • 2.7 Product Knowledge

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Posted by Bartok146

We had a very bad experience with Magic Chef we purchased a Magic Chef microwave from Home Depot we paid $150 to have it installed it was defective we have to pay more money to get it taken out they gave us a new microwave and now we have to pay more money to have it installed that's wrong they don't stand by their products

Posted by Anonymous

Picked-up my MCWC50DST wine cooler 8-16-16. After it was set up could not manually set temperatures up or down.
Called customer service and received a case # plus a fax number to send my receipt--fax# did not work! Called customer
service again and got another fax #---NO apology/beg your pardon received. This is my second unit-first lasted 8 years,
but if this unit is NOT FIXED asap I'll return to Home Depot and use a tub with ICE!!!!

Posted by Bob

I will never purchase a Magic Chef appliance again, they discontinued a electronic clock for a range I purchased, therefore we do not have a working oven! To top it off the range does not have a raised back control panel to it, so the counter top needed to be modified so range would fit! Now what are the odds that A new range will for a custom fit counter top!
I guess it is called Magic Chef because it is "magic" if the product lasts more than a couple of years. Now I see why American companies are going out of business with this type of "product availability" this "company" provides!

Posted by Anonymous

Dear magic chef

I bought a microwave in the winter and it doesn't work sucks never will buy your microwave or any appliances ever again.

Posted by Kelley

I have a magic chef over the stove mircrowave and the handle broke off. The mircrowave has been used by two adults gentle with aplliances. I have never had this happen with an applance before. Wayne Kelley

Posted by Anonymous

I have had my wine and beverage cooler repaired three times by Appliance Express. The last time they were here
they had to order three or four different parts. I waited six weeks for those parts to arrive. The wine cooler sat in my kitchen pulled from under the modified cabinet that fit the wine cooler for that six weeks. If Magic Chef stand behind there products, the wine cooler should be replaced with no cost to me.

Posted by Model 33

Magic Chef Microwave MCM990W I've had this product for about two years and have found it to be an average microwave except for the scary parts. On two occasions it has heated up internally (the inner tube and electronics compartment) triggering the thermosister. Now it must be time when you open the door the oven begins operating without anything but the clock on the display. This is dangerous so out the door it goes. I'm not going to bother trying to discuss this with Magic Chef. It's just one more Chinese POS that should be sent back to China at their expense and buried in their landfills.

Posted by Stephen

Two years ago I was given a Magic Chef beverage cooler, MCWBC77DZC. It has been great until last month and started making a popping noise. Called customer service and said they could not help me. Gave me local service center. They advised me to fix it would cost more than it is worth. I can't get a straight answer from your company about my issue. I Just get a run around for two months. I figure this purchase averages out to $200 a year. what a waste. Just try to get help from this company it is not there. Will let all know my issues on facebook, maybe save someone money and they will go buy from a company that can help you when needed.

Posted by Anonymous

Your damn phone # you listed on Corporate Office is WRONG!
I'm sure you have been told this before SO FIX IT!

Posted by JPELTZ

Just bought a magic chef micro wave last month. It was making noise, brought it to repair center and was told it could not be fixed. Asked for a replacement microwave and was told they will only refund my money. I have had many Magic Chef appliances in the past, but doubt I will ever buy or recommend one due to this incident. case in case someone from magic chef should read this and realize their mistake

Posted by Kathy Phillips

My husband ordered a Magic Chef Microwave for me through Amazon with 2 day delivery. It arrived at my doorstep on time. The top door latch is damaged, It shuts down when food gets hot and you have to wait for it to cool off to resume cooking and is so loud it can be heard all over the house. I'm so sorry we purchased this, I don't feel it's effective or safe. Was told by customer service I could take it to a Service Rep. for repair 40 miles away or pay an additional $25.00 for them to come to my home.

Posted by sigzx

I would like someone to contact me immediately regarding a refrigerator I purchased. It does not work. I can't find a human to talk to, and the phone number of the corporate offices on this website goes to a private citizen. If you send me a working e-mail address, I will send a letter explaining the problem.

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Posted by Anonymous

My Majic Chef dishwasher was installed in 1969 and in November of 2013 finally stopped working. I just wanted to let the company know that I am a very satisfied customer. To have an appliance to last over forty years is fantastic to say the least. So, thank you very much.

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Posted by Charlotte

Trying to connect customer service regarding warrenty replacement. Can't seem to get a hold of anyone.


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