Posted by Sekmor
I don't know how this company keeps in business, there is no such thing as customer support. I have a Roadmate that came with life time updates. Have never updated the unit until now, because there are a lot of roads that do not show up on the map. So go to the web, but it says I must purchase the update. I email support and after several days, they respond saying yes I must pay. After responding to their questions, it throws another message back, that I cannot respond via my std email and must go through the web again. Back to the web, find my email history, but cannot reply to the conversation. There is no clear way to keep this going. So frustrated with them. I bought this product (which has worked fine) but just needs a simple update like included with the original purchase. I only want what I paid for. If you have a choice, DO NOT BUY a Magellan product.