MCI Customer Service

User Reviews, Ratings and Comments

MCI customer service is ranked #852 out of the 946 companies that have a rating with an overall score of 20.00 out of a possible 200 based upon 6 ratings. This score rates MCI customer service and customer support as Terrible.


6 Negative Comments out of 6 Total Comments is 100.00%.


0 Positive Comments out of 6 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • MCI

    Customer Service Scoreboard

    • 20.00 Overall Rating
      (out of 200 possible)
    • 6 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.0 Reachability
    • 1.0 Cancellation
    • 0.0 Friendliness
    • 5.0 Product Knowledge

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Posted by Beulah

My MCI lanline has been dead sins March 4th. I called repair took 25 minutes to get through on my cell phone. Here it is March 6th and my home lan line is still dead. No service tech has shown up to check outside box. and still no phone service. Will they still charge for the dates I had no service. I'm on my way to ATT

Posted by Anonymous

Today is 1/5/15, and approx. one month ago my phone # of 42 years,, was erroneously taken by Time Warner, when I asked them to see if they could bundle my lines. When their technician arrived he advised me not to do it. BUT, the phone # was already taken from MCI. MCI could not re-capture the number, so I agreed to take the number 323-650-0052. There is an account for 323-650-0052, but no dial tone. NO DIAL TONE FOR ALMOST ONE MONTH!. An operator in the Philipines, or Thailand, or somewhere in the world (with an american name), promised that a technician would come to my home this Sunday (1/4/15) between 8:00 and 12:00. Someone came like you came, NOT! I am so fed-up and frustrated! If I don't hear back today, I will call another provider, and I WILLNOT pay one cent to your disorganized, unsponsive, company. Waiting for a reply........

Posted by Anonymous

Got a charge for my residential phone line from Verizon on my Master Card. It actually was from MCI but I was never notified by MCI that the charge was going to be listed as coming from Verizon. As a result I thought it was a fraudulent charge and canceled my Master Card.I then had to spend an afternoon updating all the auto pay features on my new Master Card. Inexcusable that MCI did not notify me of the change in their billing name. My guess is that a lot of people are are going to be inconvenienced by this (as I was). I typically don't complain to companies but I made an exception this time.


Im a Brand New Customer of who stayed home from work 2 days!! Earlier in the week I got a call from a guy who spoke very little English & The only thing I could half understand was Someone will be at your house on Friday. Therefor I STAYED HOME ALL DAY. Around 2 I called MCI the woman said no worries YOU DONT NEED TO BE HOME they will turn phone on the outside of building. I called back 5 only to be told give it 24 hours. Now its Monday I called back to woman told me service guy will be at my & fix problem STAY HOME 9-6. Now its 5:30 & AT&T guy shows up and said HE CANT FIX he will call MCI I ask why did you come. He explain the ppl at MCI told him to come fix phone??? WHY WOULD AT&T come instead of MCI I NEVER CALLED AT&T..... NOW THATS 2 DAYS OFF WORK!!!! WHO CAN TAKE OF 2 DAYS FOR PHONE SERVICE?? NOT ME & THE PHONE STILL DOES NOT WORK. UGH This is Not starting off good and now im starting to wonder if I made a BAD decision picking MCI or Under Cover AT&T??

Posted by Clambake Connection

I had my 800 number for years. As corporate decided to add a $10 monthly fee to the service forced me to cancel my account but, what I thought was disjust is that your notice to your customers was posted on the invoice that I never read, a seprate letter should have been sent to all customers notifing them of the $10 monthly fee.

You do have a right to run your business your way however, a seprate letter should have been issued as notification to your customers.

I expect a refund or and adjustment on my account since you started with the service fee, I should start a nationwide lawsuit because I feel that you screwed your loyal customers.

Philip Balestriere

Posted by Bri29

CLOSED Saturday&Sunday

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