MAC Cosmetics Customer Service

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  • MAC Cosmetics

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 2 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
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    • 1.0 Issue Resolution
    • 5.0 Reachability
    • 0.0 Cancellation
    • 4.5 Friendliness
    • 4.5 Product Knowledge

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My daughter made an appointment for a facial today at Wolfchase Galleria Mac Store by phone on 1/28/18. However, we made it to the store for her appt and was told that she did not have an appt. The customer service rep was not wearing a badge and wouldn't give me her name and the manager Natasha would not come down to even assist me and my family. A sales Manager came down and her name is Lei trying fix the problem. I came back to my office and searched for the corporate number myself to complain and let them know how the employee and manager are treating the customers.

Posted by Disappointed in Mac Online incom

So disappointed my order was incomplete. I ordered 4 lipsticks and received 3. I will never ever order Mac online again, what a royal disappointment. The box was beat up and shotty looking, just thrown together like trash.

I called to let mac know and it will be another 5 days before I see my product, yet you charged me already.

I�m going to see if can get this message to corporate so they know what crappy service mac provides in their warehouses and online orders! Definitely no quality assurance with Mac online!

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