MAC Cosmetics Customer Service

User Reviews, Ratings and Comments



MAC Cosmetics must receive 3 more comments in order to receive a customer service rating.
Add your comments and ratings for MAC Cosmetics customer service

NEGATIVE Comments

2 Negative Comments out of 2 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 2 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

There are currently not enough comments for MAC Cosmetics to qualify for a rating. Listings must have at least 5 comments before a rating will be calculated.

  • MAC Cosmetics

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 2 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 5.0 Reachability
    • 0.0 Cancellation
    • 4.5 Friendliness
    • 4.5 Product Knowledge

Add your review!

Posted by SHARON HUDSON


My daughter made an appointment for a facial today at Wolfchase Galleria Mac Store by phone on 1/28/18. However, we made it to the store for her appt and was told that she did not have an appt. The customer service rep was not wearing a badge and wouldn't give me her name and the manager Natasha would not come down to even assist me and my family. A sales Manager came down and her name is Lei trying fix the problem. I came back to my office and searched for the corporate number myself to complain and let them know how the employee and manager are treating the customers.

Posted by Disappointed in Mac Online incom


So disappointed my order was incomplete. I ordered 4 lipsticks and received 3. I will never ever order Mac online again, what a royal disappointment. The box was beat up and shotty looking, just thrown together like trash.



I called to let mac know and it will be another 5 days before I see my product, yet you charged me already.



I�m going to see if can get this message to corporate so they know what crappy service mac provides in their warehouses and online orders! Definitely no quality assurance with Mac online!

There are currently 0 Positive Comments for MAC Cosmetics.

Be the first to submit a positive comment
There are currently 0 Employee Comments for MAC Cosmetics.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of MAC Cosmetics customer service versus other companies:

MAC Cosmetics vs. Estee Lauder
MAC Cosmetics vs. Loreal
MAC Cosmetics vs. Mary Kay
MAC Cosmetics vs. Sephora
Company Replies

Authorized representatives of MAC Cosmetics can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-588-0070

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the MAC Cosmetics corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Hours of Operation

Find MAC Cosmetics hours of operation for locations near you!. You can also find MAC Cosmetics location phone numbers, driving directions and maps.

Get Help Online

Get immediate support for your MAC Cosmetics questions from HelpOwl.com.

Reviews & Ratings

View thousands of MAC Cosmetics user reviews and customer ratings available at ReviewOwl.com.

Company News
Rossy de Palma Teams With MAC Cosmetics
Business Robbie Myers Burberry DK88 Bag launch, New York, USA - 02 May 2017 ..... customer service. Subscriptions Help Portal WWD FAQ Digital Daily FAQ Penske Media Corporation Logo. © Copyright 2017 - Penske Media Corporation. ad.
It's Finally Happening: Aaliyah for MAC Is Real
Aaliyah was one in a million and in honor of that fact, she's finally getting her very own MAC collection. The R&B singer, who tragically passed away in a plane crash at age 22, has long been a fan-favorite request for the beauty brand — and the ...
Jeremy Scott and MAC Cosmetics Host Eighties Neon Party at Public Arts
It's not a Jeremy Scott party if there isn't some combination of sweat and neon. Following Scott's show on Thursday night, Public Arts took on the form of the Eighties New York skyline — in neon lighting. At the door, light up shutter shades were ...