Lumber Liquidators Customer Service

User Reviews, Ratings and Comments

Lumber Liquidators customer service is ranked #695 out of the 946 companies that have a rating with an overall score of 25.69 out of a possible 200 based upon 13 ratings. This score rates Lumber Liquidators customer service and customer support as Terrible.


12 Negative Comments out of 13 Total Comments is 92.31%.


1 Positive Comment out of 13 Total Comments is 7.69%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Lumber Liquidators

    Customer Service Scoreboard

    • 25.69 Overall Rating
      (out of 200 possible)
    • 12 negative comments (92.31%)
    • 1 positive comments (7.69%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.0 Reachability
    • 1.0 Cancellation
    • 3.7 Friendliness
    • 2.3 Product Knowledge

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Posted by Not Happy at all

Don't even bother to purchase flooring if you do not have a large square footage area because they do not want your business! I had an area that was 129 sq. ft. and they quoted me a price of $270 based on the install rate per sq. ft.. It took them 2 weeks and a call from me to get them to even come and measure even though I had already paid for the flooring. Then, a month later, they had not called about installing and they told me the installation rate would be a charge of $600 because that was their minimum. My response was "Why would I spend $300 on a floor and pay $600 to install? This is CRAZY!" The installer said the job would take about 3 hours to complete because I already had the trim cut to fit. How would you like to make $200 per hour for a job!

Posted by FRANKIE

Worse Experience Ever...and It's A Shame The People That Work There Don't Care

Posted by mascanada

75% of installed product from Lumber Liquidators is Defective!

â?¢ July 31, 2014; we bought hardwood flooring from Lumber Liquidators in Mississauga (Ontario, Canada) the brand is ( Golden Teak Acacia Hardwood 3/4'â??), with 30-year warranty, we based our decision to purchase the hardwood on certain samples at retail store showroom, which we examined before committing ourselves to the purchase.

â?¢ After acclimated the product at our house for more than 5 months and used a moisture barrier, which they are selling to keep our warranty valid. We also followed all manufacturer regulations and recommendations.

Unfortunately, during installation and reached of 85% of the process, we noticed there were some defecates mostly at the ends of the boards, which is more than the expected 5% range that our invoice mentioned when we bout the flooring.

â?¢ Jan 2015; We informed LL about the flooring issue and filled disclosure forms, the store manager came out to the site to view the floor and he requested to get everything on hold, acknowledged there was a defect (in this patch) of product, and the arrangements were made to ship samples and box of unopened material to the head office in Virginia, USA for inspection.

â?¢ LLâ??s acts of fraudulent concealment, using improper warranty tactics and commissioning sham inspection from INSPECT SOLUTIONS to our flooring in response to complaints in order to "mislead consumers into believing that the defect could be traced to shoddy installation," and to exonerate Lumber Liquidators from any responsibility.

â?¢ LL markets and warrants that the Product is durable and further markets and warrants that the Product has a thirty (30) year warranty. LL provided a reasonable expectation to consumers and the industry that the Product would have a usable lifetime of at least thirty (30) years. The Productâ??s various modes of failure potentially cause damage to other building components and render the Product susceptible to premature failure.

â?¢ LL did not honor its warranty and denial our claim. It's amazing to us that a company is so adamant about taking no responsibility for such a poor product (75% defect) which is marketed to be "durable" with 30 years warranty, but it seems there is no quality control had been done at all for this product before wrapping and delivery.

â?¢ We had to hire 3rd party independent inspector licensed by National Wood and Flooring Association ( NWFA), he mentioned the mill actually attempted to fuse cracks with glue and then fill them with putty, the manufacturer did this intentionally.His conclusion is (Manufacturing Defects).

â?¢ LL has been notified of its breach of written warranties and has failed to adequately cure those breaches. As a direct and proximate result of Defendantâ??s breaches of its written warranties, engaged in unlawful business practices in that Defendant represented, through its advertising, warranties and other express representations that the Product had characteristics it did not actually have. We are requiring LL to compensation for financial losses associated with the purchase of the flooring. These losses include:

â?¢ Installation costs

â?¢ Removal costs

â?¢ Loss of use

â?¢ Diminished property value

â?¢ Remediation costs

Posted by Anonymous

Lumber Liquidators of Norwalk CT, sent their "#1 installer" to measure. After much consideration, we decided to go with Lumber Liquidators. We explained to George, the manager, that we will not need our order until our roof is replaced. When we went down to the store to place our order, Geroge was on vacation. His #1 installer was running the store???? When we returned and found George, we explained how we want to order but cannot pick up the material until after our roof was replaced. This was in November. We ordered and paid $1982.00.
In the meantime, due to the 54" of snow that fell upon the state of Connecticut this winter, my roof could not be replaced until late mid to late February. My painter came right after then and it was only then in the beginning of March, after the painters were finished, did I have
the floor laid. My installer had 6 extra boxes out of 29 boxes purchased. Along with this extra square footage that we thought we had came the adhesive that is necessary when applying the wood to a cement floor, the molding, the liner, the thresholds, the 6 mil vapor barrier and the finger jointed ine painted white. About $800 of product that was purchased unnecessarily. When I called Norwalk, Lumber Liquidators, George back he simply said that they do not like returns but he will have his boss call me. He said that he could not give me his boss' phone number. He said he would have his boss call me. I called George 7 times. His boss never called me and George never returned my calls. I am hoping that customer care will help me or I will be writing and calling George Jepsen, CT Attorney General.

Posted by Anonymous

About Your Exclusive Builder

I would like to bring to your attention problems with your contractor that has been building your stores. SFV, out of Redford, MI., owned by Mitch Rosen and run by Tim Rhode, has been building all your stores across the US. This is to inform you of their business practices.
1. They do not drug test or do background checks, on their contractors, that build your stores. You found this out when 3 of their men, were caught by your manager, doing drugs on the job, in Texas. This is not their first time, with drug and alcohol problems. It's a recurring problem for them.

2. Their contractors are all W-9 employees which means they are not part of SFV. They are hired, as contractors and do not have to follow the same rules, as an employee. They carry no workman's comp. They are not controlled by SFV because they are independent contractors. Each man has to file a W-9 so they can avoid paying workman's comp.

3. They are instructed to inflate bills on change orders. These will be as high as 40%. Their demo workers are hired from craigslist and homeless shelters. They have no workers that do demo. This means you're getting very unskilled labor and a slew of on-site problems, which will affect your company. SFV, is designed to make money. They do not care about the client.

4. Tim Rhode runs the company. Mitch Rosen may own it but does not know what is going on. Tim Rhode's background is a poor one. Owning his own company in Michigan, which he drove into the ground and had to file bankruptcy in 2008. His same attitude and business skills, he has brought with him, to SFV. He continues to thrive at SFV because he makes money. He inflates all billing, brings in the worse workers and cuts all corners. The only reason "Lumber Liquidators" got involved with SFV, was because you're past construction manager, "Rob Morrison," is longtime friends with Mitch Rosen. Now Rob is at "Cannondale Bike". Though SFV, has done some stores for them. They do not get them all. They have another construction manager, which forces them to bid on the projects. This has kept them honest. They do not have exclusive rights, for a reason. They will not let them control their projects. They also know they inflate billing.

5. You could save thousands of dollars by doing the same thing. Put your projects out for bid. Do not give exclusive rights, to building, to one company alone. Trust me, you have lost 10's of thousands, this past year, giving your building to just one company, SFV. This company has built its company around you. They have made all their money off you and you alone. They do not have to be honest here. You already gave them, full run of your company which they have taken advantage of. They will continue to do so as long, as you keep letting them.

I have brought this to your attention, in hopes that this year you can put a stop to companies like this one. That you can continue to grow but save money in doing so. SFV, is ready to take a very large fall. I am hoping, that before they do, "Lumber Liquidators", is far away. Unlike SFV which has built a company in stealing from their clients. You have built a reputation to offer a product, at a fair price. You should also be able to keep continued growth, with cost savings to your stores, as well. This year take hold of your bidding process and save the money you deserve.
Regards, Anonymous.

Posted by Anonymous

crooks and scam artist. They care nothing about the customer. Once they have your money, your done.... Pray you dont have a problem, because no one from this company is going to do anything to help.

Posted by Char

Been waiting on a refund since September 12th 2013 where they do that at..

Posted by stop sending

never stops sending junkmail. i completed my flooring project years ago and keep getting catalog and flyers. i've called every month or so since then whenever a flyer comes in the mail. they tell me it will take up to 6 weeks to be removed but it's been 18 months and still getting their crap. wrong with you people?

Posted by Harry Franklin

I have an incomplete floor project and cannot get any mor flooring due to discontinueing the product. I originally purchased it in San luis Obispo Ca. The Mgr said he would check and try to find me some. I never got a call back. I called again and the same thing. I am now calling around to stores all over Calif. and cannot find any. I need 240 sq.ft. of product #10021511/10DB-CL/1118. Can you help me locate what i need. I am willing to pay the shipping. Phone 805-7727833 Harry Franklin


It's sad that there is not a true Corp office number to make a complaint regarding my hardwood floors that I have being waiting on about 3 months. I have paid for the floor $5,400 and I don't even get phone call telling me my floors still haven't come in. This is not good customer service. When I placed the order for the Bellawood Brazillan Teak cumaru floors 3/8 X 3 I believe, I was told they would be in about 1 month. I am building a house and this is holding me up from closing on my house, costing me money. Is there no way I can get a rush on this? I live in Sherwood Arkansas; I purchased the wood at the Little Rock Arkansas store 6 Freeway Dr. Please HELP me.

Posted by katrinia

the phone number you have listed does not work. neither does 1800-237-7506 or 1800 hardwood. none of this numbers were of any help if working at all

Posted by katrinia

cannot find the true corporate phone number. this has been very frustrating. need to work a a problem out but all i get is reps. from india or other outside branches that have no contact with this company. what a mess, just want to correct a credit card issue my bank made a mess of. but can not get hold of anyone in accounting or bookkeeping from this company??

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Posted by Anonymous

We are very pleased, so far, with the service that we have received from Joey, in your Melbourne, Florida store and Robb, the gentleman who came out to take measurements for our new flooring. They were both very professional. We hope, after our flooring is installed next week, that we can say the same thing!

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Posted by Anonymous

Hi my name is Gladys I'm writing you to see if you could help me i have purchased some flooring from you'll in the pass and i still don't have enough.i need one box to finish my kitchen but i just don't have enough money to do my steps and living room i was blessed to get the flooring i have by my son's God parents is there any way you could help me finish the rest of it i would greatly appreciate it thank i was taught you have not because you ask not so I'm asking please help me


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Company News
Major Move Is Coming For Lumber Liquidators Holdings Inc After Bullish Options Activity
Lumber Liquidators sells its products through more than 110 Lumber Liquidators stores across the U.S., a call center, its Website and catalog. The Company offers hardwood flooring products from more than twenty five domestic and exotic wood species in ...
Lumber Liquidators plans $36M settlement in flooring cases
TOANO, Va. – Lumber Liquidators has agreed to a $36 million settlement to resolve claims brought on behalf of people who bought Chinese-manufactured laminate flooring reported to contain unsafe levels of formaldehyde. The Virginia-based company said ...
Lumber Liquidators renews at Sanzari industrial building
Lumber Liquidators, the specialty hardwood flooring retailer, has renewed its lease for 11,000 square feet of industrial/warehouse space in South Hackensack, according to property owner and manager Alfred Sanzari Enterprises. The company will remain in ...