Lowrance Customer Service

User Reviews, Ratings and Comments



Lowrance customer service is ranked #174 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 48.91 out of a possible 200 based upon 9 ratings. This score rates Lowrance customer service and customer support as Disappointing.

NEGATIVE Comments

8 Negative Comments out of 9 Total Comments is 88.89%.

POSITIVE Comments

1 Positive Comment out of 9 Total Comments is 11.11%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Lowrance

    Customer Service Scoreboard

    • 48.91 Overall Rating
      (out of 200 possible)
    • 8 negative comments (88.89%)
    • 1 positive comments (11.11%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 5.5 Issue Resolution
    • 3.6 Reachability
    • 4.0 Cancellation
    • 2.8 Friendliness
    • 3.0 Product Knowledge

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Posted by mr. t


In 2016, i began trying to diagnose by phone, with their support group a problem with a new GenTouch2 unit. After several months, they finally agreed to send a replacement transducer. The boating season ended before it was received. Next season, it turned out that wasn't the problem. Further phone calls;they suspected it was the Sonarhub Another season gone. now its 2018, and they won't send an advance replacement when in fact I am battling the same issue. My time on the lake is valuable and infrequent. They suggested i purchase a new unit, send in the old one, and they will then replace it. so i would end up with Two sonarhubs! they wont send one in advance, even if i leave a deposit. completely uncaring, and incompetent customer service

Posted by Justin


I recently contacted Lowrance about an issue with there product and the customer service rep. was trying to assist me in the most impatient and in the rudest way possible, I have had multiple incidents where there where snappy and quick to get off the phone with you, extremely unprofessional from people who spend so much money on there product. It just boils down to lack of supervison and a poor work culture .

Posted by Anonymous


I purchased a new Lowrance unit in March that was bad. After waiting over 37 days including shipping it was replaced on 7/14/17 The replacement unit has the same problem. This one worked for 3 TRIPS AND DID JUST AS THE PREVIOUS ONE DID. THIS !! And if I call in and get thru I don't want to purchase a new model ! I would like to see one that would work for more than 3 trips! The Lowrance website does not let you send in a ticket after filling in all of the information !

Posted by Anonymous


Hook 5 manual is virtually worthless. No doubt there some techno nerds who enjoy trying to figure out how to use the Hook 5 but I'm not one of them. My old Garmin 178C was easy to use and gave me the info I wanted. Operation was simple and very intuitive. My next unit will definitely not be a Lowrance.

Posted by Gatortail


We recieved a rebate card from Lowrance when we bought some equipment. We went to use the rebate card and it had expired. When I called Lowrance they basically said to bad and would not even apply our rebate to purchase more of their equipment. Shame on us for not realizing the card would expire, but Lowrance obviously has no appreciation for their customers and could care less. We will never purchase anymore Lowrance Equipment ever again sue to their carelessness for their customers. Use your rebate card soon if you get it.

Posted by Anonymous


Still waiting for shipping lable to be e-mailed to me:

Mike Ritter

Posted by neil


I bought a Lowrance HD7 Gen 2 fish finder approximately 11 months ago. The processor has already gone out!! When I call to check on my replacement I am about 40 in the Q. It's fishing season and I am very unhappy not only with their product that didn't last a year but also the customer service

Posted by Anonymous


RE: Elite 7. This technology is wonderful. Aquires satellites quickly, easy to use, just an all around nice piece of equipment. It is understandable that glitches sometimes occur and I experienced two of them. First, the transducer was faulty. I removed that one and replaced it. A heck of a lot Enjoying the technology, BUT, every 10 to 20 minutes, the unit shuts off for no apparent reason. Email customer assistance. After much delay and many claims about how important my concernsare to them, I was informed that I should update the software and that "should" take care of the problem. I was unable to do the update as per the website. Perhaps if I was more tech savvy I wouldn't have a problem, but I am not and I am. Decided that I have struggled enough with a new piece of merchandise and returning the unit to place of purchase.

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Posted by Blakes


When I was researching fish finders last spring, I remember seeing complaints about Lowrance (and other companies, too, for that matter) so I was a little hesitant to buy one of their units. I did anyway, and this fall with the season done, I was not able to get the SD card out of the unit so I had to send it in for warranty service. Its customer service department was very prompt in communicating with me and in repair. I foolishly didn't keep the mounting knobs, even though the instructions say to remove everything. They found the knobs and returned them to me. I am very pleased with Lowrance's customer service.

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800-628-4487

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Lowrance Manuals
Company News
Lowrance® announces new widescreen Elite-TI Displays - Power Boat
Lowrance®, a world-leading brand in fishing electronics since 1957, announced today the addition of a pair of widescreen displays to the Elite Ti standalone series of fishfinder/chartplotters. The new Lowrance Elite-12 Ti and Elite-9 Ti touchscreen ...
Lowrance Introduces Elite-4 and Mark-4 HDI Series
Boat of the Year · Boat Buyers Guide · Boat Reviews · How To · Gear · Photos · Videos · Boating Lab · Boating Safety · Ford Tow Guide · Classifieds · Subscribe · Subscribe to Print Edition · Subscribe to iPad Edition · Renew Subscription · Customer ...
Lowrance® celebrates 60 years of domination - Power Boat
Lowrance®, a world-leader in fishing electronics since 1957 — announced today plans for the celebration of its 60th Anniversary. For six decades, the iconic brand has led the industry in product innovation and customer service, supported professional ...