Loreal Customer Service

User Reviews, Ratings and Comments

Loreal customer service is ranked #18 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 98.17 out of a possible 200 based upon 6 ratings. This score rates Loreal customer service and customer support as Acceptable.


5 Negative Comments out of 6 Total Comments is 83.33%.


1 Positive Comment out of 6 Total Comments is 16.67%.

Issue Resolution




Product Knowledge

Acceptable Overall Customer Service Rating

  • Loreal

    Customer Service Scoreboard

    • 98.17 Overall Rating
      (out of 200 possible)
    • 5 negative comments (83.33%)
    • 1 positive comments (16.67%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 0.0 Issue Resolution
    • 4.3 Reachability
    • 8.3 Cancellation
    • 10.0 Friendliness
    • 10.0 Product Knowledge

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Posted by Marie

I have been using Loreal's Ever Creme Deep Nourish Shampoo and Conditioner for several months and recently had an experience I would like to share. We took a 6 day motorcycle vacation and rode somewhere in the vicinity of 1200 miles. I used your Ever Creme products daily and am thrilled to death with the results. My long hair gets quite tangled riding on the motorcycle, and I found that by using this product, the tangles were MUCH easier to brush out and my hair felt soft and clean even after a full day of riding. What a great product! I do wish it was a bit more affordable so that I could use it every day, but this is a wonderful product!

Posted by June Hewitt

I have been using your L'Oreal hair coloring for 50 years. You advertise that there are coupons coupons in my local paper. I get the local paper every day. There have been NO coupons for your product as advertised in the Walgreen and CVS ads. I enjoy saving $2.00 on your product, but now I'll be looking for the best priced product.
How trustworthy are you these days?
Sorry, I do not know what screen name means.........

Posted by Anonymous

Bought ms manga mascara 3 days ago, used it twice and it's dried up and no good. I want a replacement!

Posted by Anonymous

I have been use your Visible Lift make-up & like it very much, but when I get down to the last 25% am unable to pump it out. Suggest you either have a stronger pumping method or have a top that can be taken off in order to use ALL of the product. I have 4 bottles I have used down to the last 25% & have had the same results. Therefore, there is an amount equal to an entire bottle wasted.

Posted by shml


i always buy the loreal red range. Now i sw u chaged the revita lift laser renew bottle cream ( day and night). This wendesday i washed my face and applied it (revitalift laser renew cream- red bottle range) and immediately i got a red rash along my cheek to my chin to my other cheeck, RED RASH. and it is the cream as i checked everything i did before eat, pills etc. Now its dry and still a rash ( bumpy) im not happy at all and i m using E 45 cream to sooth it. If there is anything else i can use let me know if anything else i must be concerned about from the cream as its caused a rash and an allergic reaction. i have the cream with me and my night cream as well. So u can fetch it from me or come and see my face. i want this sorted out as my face im not happy with whats occurred. I will never use it again, used it for a few years but the latest new of the same caused harm. Please contact me asap.

Please assist asap.

Product 1: Revitalift laser renew cream- red bottle range-(day cream) 28JD00

Product 2:Revitalift Dermo Expertice cream- blue bottle range-(night cream) 28J201

Product 3:Revitalift Dermo Expertice cream- blue bottle range-(night cream) 28H600

My name: Mrs Solitaire. Maherry-Lubbe

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Posted by tazz

Good day
Trust you are well

I am from South Africa, cape town..i have a passion for beauty

For a year now ive been looking for that perfect matte red lipstick for my skin tone and have failed..ive tried mac,revlon,maybelline,yardley,ysl and many more...no lipstick gave me that confidence and image i wanted until i have tried loreal color riche jlo pure reds...

I get compliments all the time,ive been leading all my friends to wear a red lipstick that just adds happiness to us...

I am collecting all the pure reds colors made by loreal...

There is a pink,red matte for every woman, this lipstick really adds confidence in a woman, i recommend the exclusive loreal collection pure reds to all

It is by far the best beauty house for matte lipsticks after tried and tested by others for me

I love it

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