Loreal Customer Service

User Reviews, Ratings and Comments

Loreal customer service is ranked #19 out of the 939 companies that have a sportpref.ru rating with an overall score of 98.17 out of a possible 200 based upon 6 ratings. This score rates Loreal customer service and customer support as Acceptable.


5 Negative Comments out of 6 Total Comments is 83.33%.


1 Positive Comment out of 6 Total Comments is 16.67%.

Issue Resolution




Product Knowledge

Acceptable Overall Customer Service Rating

  • Loreal

    Customer Service Scoreboard

    • 98.17 Overall Rating
      (out of 200 possible)
    • 5 negative comments (83.33%)
    • 1 positive comments (16.67%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 0.0 Issue Resolution
    • 4.3 Reachability
    • 8.3 Cancellation
    • 10.0 Friendliness
    • 10.0 Product Knowledge

Add your review!

Posted by Marie

I have been using Loreal's Ever Creme Deep Nourish Shampoo and Conditioner for several months and recently had an experience I would like to share. We took a 6 day motorcycle vacation and rode somewhere in the vicinity of 1200 miles. I used your Ever Creme products daily and am thrilled to death with the results. My long hair gets quite tangled riding on the motorcycle, and I found that by using this product, the tangles were MUCH easier to brush out and my hair felt soft and clean even after a full day of riding. What a great product! I do wish it was a bit more affordable so that I could use it every day, but this is a wonderful product!

Posted by June Hewitt

I have been using your L'Oreal hair coloring for 50 years. You advertise that there are coupons coupons in my local paper. I get the local paper every day. There have been NO coupons for your product as advertised in the Walgreen and CVS ads. I enjoy saving $2.00 on your product, but now I'll be looking for the best priced product.
How trustworthy are you these days?
Sorry, I do not know what screen name means.........

Posted by Anonymous

Bought ms manga mascara 3 days ago, used it twice and it's dried up and no good. I want a replacement!

Posted by Anonymous

I have been use your Visible Lift make-up & like it very much, but when I get down to the last 25% am unable to pump it out. Suggest you either have a stronger pumping method or have a top that can be taken off in order to use ALL of the product. I have 4 bottles I have used down to the last 25% & have had the same results. Therefore, there is an amount equal to an entire bottle wasted.

Posted by shml


i always buy the loreal red range. Now i sw u chaged the revita lift laser renew bottle cream ( day and night). This wendesday i washed my face and applied it (revitalift laser renew cream- red bottle range) and immediately i got a red rash along my cheek to my chin to my other cheeck, RED RASH. and it is the cream as i checked everything i did before eat, pills etc. Now its dry and still a rash ( bumpy) im not happy at all and i m using E 45 cream to sooth it. If there is anything else i can use let me know if anything else i must be concerned about from the cream as its caused a rash and an allergic reaction. i have the cream with me and my night cream as well. So u can fetch it from me or come and see my face. i want this sorted out as my face im not happy with whats occurred. I will never use it again, used it for a few years but the latest new of the same caused harm. Please contact me asap.

Please assist asap.

Product 1: Revitalift laser renew cream- red bottle range-(day cream) 28JD00

Product 2:Revitalift Dermo Expertice cream- blue bottle range-(night cream) 28J201

Product 3:Revitalift Dermo Expertice cream- blue bottle range-(night cream) 28H600

My name: Mrs Solitaire. Maherry-Lubbe

Add your review!

Posted by tazz

Good day
Trust you are well

I am from South Africa, cape town..i have a passion for beauty

For a year now ive been looking for that perfect matte red lipstick for my skin tone and have failed..ive tried mac,revlon,maybelline,yardley,ysl and many more...no lipstick gave me that confidence and image i wanted until i have tried loreal color riche jlo pure reds...

I get compliments all the time,ive been leading all my friends to wear a red lipstick that just adds happiness to us...

I am collecting all the pure reds colors made by loreal...

There is a pink,red matte for every woman, this lipstick really adds confidence in a woman, i recommend the exclusive loreal collection pure reds to all

It is by far the best beauty house for matte lipsticks after tried and tested by others for me

I love it

There are currently 0 Employee Comments for Loreal.

Be the first to submit a comment from an Employee


We are proud to recognize the companies providing the best customer service each year within their industry.


Check out these popular comparisons of Loreal customer service versus other companies:

Loreal vs. Avon
Loreal vs. Estee Lauder
Loreal vs. Mary Kay
Company Replies

Authorized representatives of Loreal can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the Loreal corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Loreal questions from HelpOwl.com.

Reviews & Ratings

View thousands of Loreal user reviews and customer ratings available at ReviewOwl.com.

Company News
SoCal Prep Legends Girls AOW: Loreal Fuerte, Colton softball
Noteworthy: In a doubleheader sweep of Redlands East Valley, Fuerte was a catalyst. The leadoff hitter went 3 for 4 at the plate with two walks, four runs and three stolen bases as the Yellowjackets won 3-2 and 3-1. NOTE: The best athletes in Southern ...
Blake Lively breastfeeding her baby is brought to you by Loreal Paris
Whenever Blake Lively posts a photo of herself on Instagram, she makes sure to tag Loreal Paris USA for her hair colour and the designers of any jewellery she might be wearing in/for it. It is what it is. Everyone's gotta make a dollar. The subtle ...
Minister charges L'Oreal to source raw materials from Ghana
Accra, June 5, GNA – The Minister for Trade and Industry, Ms Hannah Tetteh, on Thursday appealed to the Management of the L'Oreal Group, a global cosmetics industry, to include Ghana in its global supply chain for raw materials. She said oils and other ...